[Cuchulainn]

I think I'd be calling them. No emails in a situation like this. Head that dealer off at the pass, who knows what they're telling Triumph.

Triumph Motorcycles Ltd
Jacknell Road
Hinckley
Leicestershire
LE10 3BS
United Kingdom

Telephone +44(0) 1455 251700

Agreed. Even if the dealer is telling them all you hope they would, it pays to have your own voice in the mix. It does not hurt to email them, just to get a detailed report to Triumph, but I would end the email by stating you will call shortly to follow up



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[GearHd6]

If you can find an email, which I couldn't, go for it. From Googling it, it seems as though people had no luck getting email responses but made out well by calling. If you can't find an email I'd call them and tell them the story then ask for their email address.

 

[sexysi]

Good news,

Just spoke to Triumph and all of this is covered, ie: the replacement ECU/Immobiliser and the Ignition. Spoke to a very nice man at Hinkley and he said it is a very uncommon fault, but the Antenna/Ignition is a man made product and does sometimes fail.
He said that he had emailed Metropolis last night.
So phoned up Metropolis a minute again and they still state that they have not heard from Triumph.
So told them maybe they should phone Hinkley and find out for themselves.

Why do I have to do the dealers job?

si

 

[sexysi]

Now I can at least continue the planning of our 10 countries in 5 days! europe tour in June. Can't wait for 2,000 miles in the saddle, going up Stelvio and across the Swiss alps.

si

 

[sexysi]

Final sting in the tail.

Got down to Metropolis and am told that I now have two sets of keys as they never changed the fuel cap or rear seat locks.

Paul the workshop manager never spoke to me but stood in the corner moaning to the engineer who fixed the bike about how much money this job owes him.

I just took the keys and paid nothing?

Should I ask for the locks for the above or just leave it?

I suppose I could always put a complaint into the MD of Metropolis and cc in Triumph.

si

 

[Cuchulainn]

So phoned up Metropolis a minute again and they still state that they have not heard from Triumph.
So told them maybe they should phone Hinkley and find out for themselves.

Why do I have to do the dealers job?

si

I am a skeptic, but my translation of that is "We have heard from Triumph, but we didn't like what we heard. Rather than admit that we heard from them, we are going to deny it until we have had the opportunity to call them and plead our case about how we are getting paid."

It is a good thing you called and got the straight dope from Big T

- Sean


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[GearHd6]

I think I'd be in touch with Triumph again asking them what the correct procedure is for that. If Triumph accepted responsibility for the ignition failure then they should do what it takes to make the bike the same as it was from the factory. And that is to NOT have two separate keys. It sounds like the dealer is already worried about money lost so they're not doing more than they want even though they will get paid for the work just not immediately.

 

[Cuchulainn]

Final sting in the tail.

Got down to Metropolis and am told that I now have two sets of keys as they never changed the fuel cap or rear seat locks.

Paul the workshop manager never spoke to me but stood in the corner moaning to the engineer who fixed the bike about how much money this job owes him.

I just took the keys and paid nothing?

Should I ask for the locks for the above or just leave it?

I suppose I could always put a complaint into the MD of Metropolis and cc in Triumph.

si

Oh, no way I would have let them hand me two sets of keys. It's a pain in the arse for you and will affect resale / trade down the road. That would have to be rectified to make me satisfied.

The service managers reaction to how much this job owes him, makes me even more sure of what I typed previously. I believe they had already heard from Big T, but didn't like where it left them as far as being compensated for labor.

Unfortunately for them, that should be between them and Big T, and not be made your problem.


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[propforward]

Agreed - they have not finished the job. Follow up with the nice man from Triumph again, don't stop until the job is completed. Always be nice, but keep at it.

Then find another dealer, once it's wrapped up.

 

[sexysi]

You guys will love this, taken from the workshop manual, look under the keys section and have a look at bullet point 2...

Now I have to leave one key at work that opens up the fuel cap.

si

 

[GearHd6]

Agreed - they have not finished the job. Follow up with the nice man from Triumph again, don't stop until the job is completed. Always be nice, but keep at it.

Then find another dealer, once it's wrapped up.

Excellent advice. Always be pleasant to the one that is bending over backwards for you. I'd talk to Triumph directly rather than the dealer, eliminate the middle man. That could help maintain a better relationship with you and the dealer and Triumph knows that.


I'm going though the same thing right now with VW of North America. We have a brand new VW with only 2300 miles on it with an issue that required removing the whole dash. The dealer had been terrible to deal with. So now VW of NA contacts us directly with what is going on with the car. VW knows they'll lose a loyal (4 VW's now) customer with a bad dealer experience.

 

[Cuchulainn]

Agreed - they have not finished the job. Follow up with the nice man from Triumph again, don't stop until the job is completed. Always be nice, but keep at it.

Then find another dealer, once it's wrapped up.

+1. This job is only half done, and this dealer is not working toward the interests of the customer in completing it.

 

[sexysi]

Waiting to speak to Peter at Triumph about fitting the extra locks. I am fed up with Metropolis motorcycles now. They know dam well they need to fit the locks, but never said anything to me. They handed me 2 sets of keys.

It says in the Triumph workshop manual that you should never have 2 transponder keys near the ignition, but that is how it has been left.

I bet they cross charge Triumph £300 for a complete lock set.

I just hope for their sake they don't throw the other 2 locks in the bin, otherwise they will have to change the whole lot again!!!!

si

 

[sexysi]

Amazing one call and a message on the Triumph facebook site, and Peter at Triumph sorts it all out at warranty department, lock set on order and will be replaced without a charge under warranty when it comes in.

Result!!!!

Actually a bit happier now! I have now got a working bike with new locks coming.

si

 

[Cuchulainn]

Yeah, they are fairly sensitive about what gets posted to their FB site. I used that route as well when dealing with the issues I was having with Tex #1.

Glad that they got you squared away. You definitely did NOT want to be dealing with two sets for keys for many reasons, not the least being, you shouldn't have to. There was just no excuse for that and you just would have ended up resenting it and the brand.

They did the right thing by stepping up to the plate and taking care of you. Your a lot more likely to enjoy your bike, with it being made right.

 

[propforward]

Yes - I am very glad they are making it right. Good stuff.