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post #1 of 32 (permalink) Old 10-16-2019, 04:39 PM Thread Starter
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Terrible Triumph Experience---typical or atypical?

Bought a brand new 2019 t120 back in august. Driven about 2k miles and Iíve had to bring it in the shop twice. Once two weeks ago, and then today. The first time the gears wouldnít shift down only up. The second time the clutch suddenly got really loose on the freeway, had no tension on it, and couldnít kill the power to the rear wheel but was getting a little gas to go. Was fine happened suddenly. Once I got to a light I stalled out. Tried to turn her on and she almost jumped from under me. Kicked into neutral and pushed while hitting the starter and into first and pulled off to a road. Didnít sound too pretty.
Looking back it probably was pretty dangerous and Iím lucky. But is this the typical experience? Lots of issues?

On a side note itís been crazy dealing with the customer service side of the brand. The triumph website that directs from google says itís 24 hour support. Also the agents signature blocks list the number as 24 hour support. Itís not. The shop thatís fixing her is the dealerships shop where I purchased it. All under warranty of course. However no loaner bikes are available here and not even a courtesy shuttle home after I getting dropped off by the tow truck. Idk man I love the bike and but I canít justify having a bike that canít seem to stay on the road. Makes me feel like I should of got a Honda.

Is this a triumph USA thing or is customer support elsewhere is lacking? Anyone have any similar experiences?

Thanks for letting me vent to haha. Sucks right now.
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post #2 of 32 (permalink) Old 10-16-2019, 05:04 PM
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Iím sorry to hear about your experience. If youíre not satisfied with the outcome, Iíd look into your stateís new vehicle lemon law. Iím assuming you bought new.
It paid off in my favor on a truck I purchased long ago. In CA, if the dealer makes 4 attempts to repair the same issue or its in the shop for 30 days, within the 1st year, youíll have a case. Iím glad I lawyered up!!
I hope you wonít have to but...good luck!
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post #3 of 32 (permalink) Old 10-16-2019, 05:32 PM
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I've done 13,500 miles in two years with no issues.
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post #4 of 32 (permalink) Old 10-16-2019, 06:35 PM
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It could be bad luck. I’ve had 5 new Triumphs since 2004 with no major issues. Hopefully the dealer will fix it. Some dealers give better service than others, as in rides and loaners.
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post #5 of 32 (permalink) Old 10-17-2019, 12:40 AM
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Two separate situations.

1st one . Mechanical. Not typical but it happens. Electrical issues are more common on all brands if you ever look at the recalls in the NHTSA.

2nd one is actual a two parter. 1st one Triumph USA customer has been bottom barrel in my opinion for the last six years. It was great from 1995 to about 2003 then it started slipping and has fallen off the cliff in the past six years.

2nd dealer service. Well initially Triumph was pretty much part of multi brand dealers and as the 1st group dealers got up to speed they were at least above average in customer service. Tech reps and Triumph USA was very supportive.

Then Triumph USA started pushing bikes on dealers,apparel requirements and new floor space requirements. This caused some of the 1st generation dealers to drop Triumph by 2011.

The 2nd generation dealers started to come up to speed about 2014 then Triumph started pushing more demands on the dealers with signage and stand alone Triumph dealerships. A whole bunch of dealers of 1st and 2nd generation then told Triumph to pound sand and dropped Triumph by 2018. Triumph fired another Triumph USA CEO about the same time.

So now we are on at least the 3rd generation of Triumph dealers trying to figure out how to diagnose, repair and order parts. Triumph has made handling warranty and recall items a true test that a lot of new dealers are failing.

The 4th generation of dealers will be harder to find since Triumphs corporate leadership under Nick Boor is pretty well known. The fourth generation will probably be coming in 2021. Good luck in finding a close, competent, and friendly dealership by then might be tough.

Just my opinion.
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post #6 of 32 (permalink) Old 10-17-2019, 09:35 AM
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It's really helpful to know where you are. Triumph and dealer support should be uniform around the world, but they aren't.

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post #7 of 32 (permalink) Old 10-17-2019, 11:53 AM Thread Starter
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I'm in San Diego
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post #8 of 32 (permalink) Old 10-17-2019, 08:58 PM
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I’ve had my 2018 Bonne T120 for 19 months and put 16,000+ miles on it, and the only “problem” I’ve had is the tires wore out at about 11,000 miles. Else, the bike has been trouble-free and I remain complaint-free.

Veni Vidi Velcro (I came, I saw, I stuck around)
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post #9 of 32 (permalink) Old 10-17-2019, 09:26 PM
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I am lucky my dealership is pretty good, this is the second Thruxton I have brought off them in 6 years, the sales people are great to deal with and the workshop crew are very helpful and have looked after me in all that time when needed, I do all my own maintenance on my bikes and they have no problems with that and have done all the recall mods on the new one and done a warranty job on my old Thruxton.
They know if they look after you then you will always come back, I am also lucky as one of my mate's works there and have also made a few friends there as well, its good having a mate there who lets me know the ins and out of the dealership.

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post #10 of 32 (permalink) Old 10-18-2019, 08:38 AM
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I bought a 2018 T120 new from a dealer last June. I've ridden 6100 miles since then and only complaint I have is the Phantom Pirelli on the front wore down to 2/32" by 6000 miles, I didn't like the tires anyway, I replaced both front and rear with Pirelli Scorpions, a much better tire, IMHO. No problems as of yet. I love this bike.
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