Trouble with my new Scrambler 1200 XE - Triumph Forum: Triumph Rat Motorcycle Forums
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post #1 of 19 (permalink) Old 05-02-2019, 05:05 PM Thread Starter
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Trouble with my new Scrambler 1200 XE

Hi fellow riders,
Just wanted to share some feedback and get advice from fellow riders. I have a brand new XE with less than 500 miles on it. I have 3 issues and Triumph is not being very helpful. Don't know what else to do except try to work it out with the dealer, or take Triumph to the US legal system (which I really do not want to do).

First issue, the bike does not display the ambient temp on the TFT. I figured it must be hidden in some menu, but the dealer couldn't get it to work, nor could I. I finally got upset and called Triumph's customer care line and talked with a rep. The answer was "Sorry, we made a mistake and the bike will NEVER have this feature. It never did, and it never will." It is located all thru the manual, and even was advertised by the dealer when I bought it. But - nope, it doesn't have that key feature, and "my bad". Argh.

Second: I bought the Arrow system for the bike. Not cheap at $1200. Anyways, no instructions on anything and the part number doesn't work on the triumph website. So I called and asked the dealer about removal of the baffles (like every other arrow system out there) and they told me what to do. Anyway, the screws broke. Cheap steel. (I am a motorcycle mechanic btw) So, dealer won't do anything, Triumph said "That is not warrantee related and your not supposed to take them out" and Arrow said in broken english "Deal with Triumph".

Last: Rattle between the heat shield and mid pipe. Anyone figured this one out yet? I used some nomex and made a temp repair, but will there be a real fix?

Whew. Time for a beer.

Pete aka Backdraft Bikes
https://www.youtube.com/channel/UCSN...5f3fSmd0Z-bkuQ

In the woods of Maine....send help.....
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post #2 of 19 (permalink) Old 05-02-2019, 05:13 PM Thread Starter
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post #3 of 19 (permalink) Old 05-02-2019, 05:46 PM
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The only issue you have with triumph is the heat shield. I've heard that complaint before.


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post #4 of 19 (permalink) Old 05-02-2019, 06:49 PM
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Quote:
Originally Posted by mainer View Post
Hi fellow riders,
Just wanted to share some feedback and get advice from fellow riders. I have a brand new XE with less than 500 miles on it. I have 3 issues and Triumph is not being very helpful. Don't know what else to do except try to work it out with the dealer, or take Triumph to the US legal system (which I really do not want to do).

First issue, the bike does not display the ambient temp on the TFT. I figured it must be hidden in some menu, but the dealer couldn't get it to work, nor could I. I finally got upset and called Triumph's customer care line and talked with a rep. The answer was "Sorry, we made a mistake and the bike will NEVER have this feature. It never did, and it never will." It is located all thru the manual, and even was advertised by the dealer when I bought it. But - nope, it doesn't have that key feature, and "my bad". Argh.

Second: I bought the Arrow system for the bike. Not cheap at $1200. Anyways, no instructions on anything and the part number doesn't work on the triumph website. So I called and asked the dealer about removal of the baffles (like every other arrow system out there) and they told me what to do. Anyway, the screws broke. Cheap steel. (I am a motorcycle mechanic btw) So, dealer won't do anything, Triumph said "That is not warrantee related and your not supposed to take them out" and Arrow said in broken english "Deal with Triumph".

Last: Rattle between the heat shield and mid pipe. Anyone figured this one out yet? I used some nomex and made a temp repair, but will there be a real fix?

Whew. Time for a beer.

Pete aka Backdraft Bikes
https://www.youtube.com/channel/UCSN...5f3fSmd0Z-bkuQ
1. For the ambient temp, that is really so lame on a bike this price, they include it on 5000$ bikes. Its practical on a bike to know the ambiant temperature to know if the rain is about to freeze for example. They market the bike as a naked adventure and don't include that? Hum. The mechanic at the dealership said he saw the diagram and that there is a sensor for it on the bike...but if they say they never planed on having it included...we probably shouldnt wait for an update. As much as it sucks, the easiest solution is probably just to install a small motorcycle temp sensor near the cluster. We could also mention the Gopro and googlemap features that were advertised that are still nowhere to be seen, and from my understanding we'd need to buy an additional accessory to use those features.

2. Your lucky you could take the baffles out, I think in Europe they aren't removable and people complained that it didn't make the bike any louder...I also broke a screw while removing baffles on my Africa Twin, it seems they aren't building things like they used to anymore.

3. I initially had a rattle at the front, it's one of the collars on the mid pipe that was really loose. I still have an occasional rattle on really harsh bumps, but had the impression that came from the rear heat shield...(when it's that rough, I don't really mind about the rattle...)
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Last edited by Scrambler007; 05-02-2019 at 07:00 PM.
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post #5 of 19 (permalink) Old 05-02-2019, 07:47 PM
MRM
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Quote:
Originally Posted by mainer View Post
Hi fellow riders,
Just wanted to share some feedback and get advice from fellow riders. I have a brand new XE with less than 500 miles on it. I have 3 issues and Triumph is not being very helpful. Don't know what else to do except try to work it out with the dealer, or take Triumph to the US legal system (which I really do not want to do).

First issue, the bike does not display the ambient temp on the TFT. I figured it must be hidden in some menu, but the dealer couldn't get it to work, nor could I. I finally got upset and called Triumph's customer care line and talked with a rep. The answer was "Sorry, we made a mistake and the bike will NEVER have this feature. It never did, and it never will." It is located all thru the manual, and even was advertised by the dealer when I bought it. But - nope, it doesn't have that key feature, and "my bad". Argh.

Second: I bought the Arrow system for the bike. Not cheap at $1200. Anyways, no instructions on anything and the part number doesn't work on the triumph website. So I called and asked the dealer about removal of the baffles (like every other arrow system out there) and they told me what to do. Anyway, the screws broke. Cheap steel. (I am a motorcycle mechanic btw) So, dealer won't do anything, Triumph said "That is not warrantee related and your not supposed to take them out" and Arrow said in broken english "Deal with Triumph".

Last: Rattle between the heat shield and mid pipe. Anyone figured this one out yet? I used some nomex and made a temp repair, but will there be a real fix?

Whew. Time for a beer.

Pete aka Backdraft Bikes
https://www.youtube.com/channel/UCSN...5f3fSmd0Z-bkuQ
I agree, the ambient temperature missing is pretty lame. In the bigger scheme of things it’s not a big deal, but it’s supposed to be there, so bad on Triumph.

I don’t have the arrows, so no room to talk on this one.

I have an XC and don’t have the rattle at all. I did see another XE owner talk about the rattle and saw a video confirming as such. Not sure why some would and some wouldn’t, but am guessing it has something to do with fitting? Notice your heat shield has been powdercoated, did it go back on correctly?

Last edited by MRM; 05-04-2019 at 08:39 AM.
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post #6 of 19 (permalink) Old 05-02-2019, 08:10 PM
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Confirmed on several occasions that there is no ambient temperature reading on this bike, and Triumph is reprinting the manual to remove mention of it. Obviously it's a feature that was removed at the last minute, and if I had to guess, it's because Triumph couldn't get it to be reliable. The manual actually includes a disclaimer that it may read the wrong temperature if the bike has been sitting because of the sensor's proximity to hot parts. And let's face it -- there aren't many places on this bike that Triumph could mount a sensor that wouldn't be susceptible to this. They probably figured it would be easier to deal with complaints that there is no ambient temperature display than the inevitable bitching and moaning that it reads way too high sitting in traffic or whatever.

Can't speak to the Arrow system as I don't have it, but keep in mind that an accessory system designed to be street legal isn't going to have removable baffles off the showroom floor. Manufacturers typically get around legal issues by adding a tack weld to the screws so they can't be removed without modification. So you can't really blame Triumph or the dealer for not wanting to fix something you broke.

As for the rattly heat shield, probably just need to tighten it down a bit. Mine doesn't rattle at all.

--mark

'19 Scrambler 1200 XE / '17 KTM 1090 Adventure R / '11 Tiger 800 XC / '03 Honda XR650L / '01 Bonneville
My ride reports: Missile silos, Labrador, twisties, and more

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Last edited by markbvt; 05-02-2019 at 08:13 PM.
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post #7 of 19 (permalink) Old 05-02-2019, 08:16 PM
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Make sure the rattle doesn't come from here:
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post #8 of 19 (permalink) Old 05-03-2019, 12:40 AM
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My Tiger reads ambient temp and seems mostly to be pretty accurate. Obviously if the bike’s hot and/or parked in the sun it reads high but very soon after moving again it drops down to the actual temp. No complaints here so it seems a pretty lame excuse if that’s the reason you’ve been given. Cars all do it too. Have to say I could live without the feature but to do tend to check frequently when riding any distance, so I’d be pretty annoyed to find it not there if I was expecting it. The point about knowing when water might freeze is a very good one.
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post #9 of 19 (permalink) Old 05-03-2019, 02:46 AM
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My XE is currently in for its first service, so I can't make a comparison right now. But I checked the intake temperature sensor before via OBD2 and surprisingly, the reading was off by a lot. It was around 8 °C outside and even when moving, the sensor read around 20 °C. I suspeect it's mounted too close to the engine to give a reliable reading, but who knows. I'll check again when I get my bike back. In any case, its values seem to be unusable for an ambient temperature gauge.
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post #10 of 19 (permalink) Old 05-03-2019, 03:16 AM
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In which case there’s more than just the suspension they should have carried over from the Tiger.
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