Triumph Reliability - Page 3 - Triumph Forum: Triumph Rat Motorcycle Forums
Water Cooled Twins Talk Discussion of water cooled Triumph Twin related matters and topics.

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post #21 of 78 (permalink) Old 10-09-2018, 08:36 PM
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Hi Guys,

Just an update on my bike. I spoke to the dealership today and they stated that the codes that caused failure were a coolant issue and also a fan issue. They did not see any actual issues with the bike or those components.They claim that it is running normal now. They stated that since they did not actually fix anything under warranty that they might have to charge me an hour for diagnostics. I said that I am not paying and for them to contact me when they have a better update. Am I being unreasonable here?
OH HELL NO they are just trying it on, that is outrageous to even conjure that as a thought. I would get that manager in his office and give him an earful on customer service.
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post #22 of 78 (permalink) Old 10-09-2018, 09:07 PM
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2017 T120 Black with 3500 miles. Stuck in ROAD mode, but other than that, she's run great over the past year. Will get that fixed before the 2 year warranty runs out.
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post #23 of 78 (permalink) Old 10-09-2018, 09:08 PM
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Am I being unreasonable here?
No, you're not. You were (at a minimum) inconvenienced during your commute, had to pay for a tow and then a ride home from the dealership. Any one of those things could be dismissed as "s---- happens" but not all three.

This is clearly a problem that should be covered by your warranty.

I don't know if this is the same dealership that sold you the bike. If it is their after care sucks.
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post #24 of 78 (permalink) Old 10-10-2018, 05:24 AM
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To rely on the Warranty and justify the unreliability is such hogwash... My 2018 T120 needs to have the case split and Transmission swapped. Only 19.3K miles!!! I pulled my Bandit 1200 out of storage and am using that to get around on now. 90K on the clock, air-cooled and never needed the case split. Sure the chain let go a couple times (twice since I acquired it with 10K miles) but that's it and you can't fault the bike for that. Nothing has broke that I can't fix, it has never left me stranded... This Triumph reliability is a bit unacceptable, imagine if I was on one of my trips across the continent and the transmission goes again... The dealer told me they have yet to have a water cooled Bonneville model have this many miles and they are concerned for I already have had 2 warranty claims. I'm out a bike for at least 2 weeks and I'm making bloody payments on the thing! I'm exceptionally contemplative on this, may trade it in for a Japanese model, even though I love the bike to death, I can't trust the Frickin thing anymore... Just like I lost the trust in my Harleys... I turned my back on that company too...

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Last edited by Jedz123; 10-10-2018 at 07:34 AM.
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post #25 of 78 (permalink) Old 10-10-2018, 07:48 AM
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Originally Posted by Jedz123 View Post
To rely on the Warranty and justify the unreliability is such hogwash... My T120 needs to have the case split and Transmission swapped. Only 19.3K miles!!! I pulled my Bandit 1200 out of storage and am using that to get around on now. 90K on the clock, air-cooled and never needed the case split. Sure the chain let go a couple times (twice since I acquired it with 10K miles) but that's it and you can't fault the bike for that. Nothing has broke that I can't fix, it has never left me stranded... This Triumph reliability is a bit unacceptable, imagine if I was on one of my trips across the continent and the transmission goes again... The dealer told me they have yet to have a water cooled Bonneville model have this many miles and they are concerned for I already have had 2 warranty claims. I'm out a bike for at least 2 weeks and I'm making bloody payments on the thing! I'm exceptionally contemplative on this, may trade it in for a Japanese model, even though I love the bike to death, I can't trust the Frickin thing anymore... Just like I lost the trust in my Harleys... I turned my back on that company too...
Curious as to how a transmission goes bad. The gears are constantly meshed. Did the shift forks fall off and get compacted or what?
Also, your story is an anecdote. Yours is the first I've heard of with this issue. May turn out to be a real problem for the model, but it's a little early to infer that just because you had a problem, their entire brand is junk.
I have a Japanese motorcycle too. So far it's had the front brake rotors replaced for warping, the dash has melted twice now in the sun, the shock preload quit working, and the forks are pitted pretty bad on the right. I have a 6 yr warranty on it and the mfg has been good about fixing everything but the pitted fork. They claim that came from a strike, but unless someone was shooting at me with buck shot (possibility exists) I can't see how anything could strike the chrome from the side hard enough to indent it.
My 2 yr old Thruxton with 21k miles on the clock has been poifect save a few valve shims.
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post #26 of 78 (permalink) Old 10-10-2018, 08:22 AM
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Curious as to how a transmission goes bad. The gears are constantly meshed. Did the shift forks fall off and get compacted or what?
Also, your story is an anecdote. Yours is the first I've heard of with this issue. May turn out to be a real problem for the model, but it's a little early to infer that just because you had a problem, their entire brand is junk.
I have a Japanese motorcycle too. So far it's had the front brake rotors replaced for warping, the dash has melted twice now in the sun, the shock preload quit working, and the forks are pitted pretty bad on the right. I have a 6 yr warranty on it and the mfg has been good about fixing everything but the pitted fork. They claim that came from a strike, but unless someone was shooting at me with buck shot (possibility exists) I can't see how anything could strike the chrome from the side hard enough to indent it.
My 2 yr old Thruxton with 21k miles on the clock has been poifect save a few valve shims.
What Japanese bikes? I have over 230K miles on Japaneese bikes in the last 10 years. I had my Bandit which I kept cause I love me an oil cooled Zuk super bike! My Yamaha FZ1 which had 80K miles when I retired it, My Concours 14 which had 40K miles (and was lost when my buddy was side swiped by a drunk driver) and my B-king which I traded for the Connie and that had 20K miles on after 1 season (Didn't like the ergos). None of these bikes had transmission or critical power plant failures that left me on the road asking the dealer to tow it away.

Triumph is concerned and has reached out to me for they on record have never seen someone put that many miles on a W/C Bonneville... Averaging 4K miles a month the company said I would be breaking 75K miles by the time my warranty expires in 2 years.

As for my T120, It has something to do with worn needle bearing that have gernaded in the 6th gear assembly (at least that's their assumption). They are currently breaking my engine down to split the case to diagnose and fix the problem...

I was told by the dealer this issue is common among some other models in which the transmission is similarity designed... They said losing gears such as this is a prevalent issues with Triumphs however they are still in the learning curve with the water-cooled bikes.

Triumph is wholeheartedly concerned and watching me like a hawk for this time next year (if I get the bike back and it works out ok) I will be cresting 50K miles on the odo.

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post #27 of 78 (permalink) Old 10-10-2018, 09:57 AM
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Jedz123's T120 took a hit to the shifter in a drop. There have been repairs to the transmission already. Not saying this is the cause of anything, just that it happened and maybe shouldn't be forgotten in any narrative.

My T120 stuck in 6th gear and was repaired under warranty. The bike had not been dropped. The dealer never did figure out what the cause of the problem was, but the shifter detent was clearly not working. This detent should engage as the shifter lever returns to the center position, in preparation for the next shift, up or down. The shift lever moved easily enough, but somewhere in its linkages was a problem that prevented engagement of the shifting fork. The shifter shaft assembly was one of the components replaced, which was everything between the shift lever and the shifting fork. Shifting has been positive and smooth since.

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post #28 of 78 (permalink) Old 10-10-2018, 11:31 AM
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No, you're not. You were (at a minimum) inconvenienced during your commute, had to pay for a tow and then a ride home from the dealership. Any one of those things could be dismissed as "s---- happens" but not all three.

This is clearly a problem that should be covered by your warranty.

I don't know if this is the same dealership that sold you the bike. If it is their after care sucks.
No, I purchased my bike from a reputable and professional dealer that sold Triumphs for as long as I remember. Last Fall they terminated their relationship with Triumph entirely and do not provide factory support for warranty issues or handle any claims. Maybe there is more to these closings than we are aware of? I'll reserve my comments on the new dealer as they have done little to impress so far. It is a very small shop and shares the bay with automotive service. I spoke with them today and they want to speak to Triumph technicians before they return the bike to me.
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post #29 of 78 (permalink) Old 10-10-2018, 12:40 PM
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Jedz123's T120 took a hit to the shifter in a drop. There have been repairs to the transmission already. Not saying this is the cause of anything, just that it happened and maybe shouldn't be forgotten in any narrative.
Yes thanks for bringing up this point, I should have know most don't read my other posts.

So Triumph got back to me today, Case is being split as we speak. I did apprise of the repair done 5K miles ago to the shifting rod "mechanism" and the dealer is dead set in that the shifting rod mechanism is definitely not the culprit in this current situation. From what they are saying the bike was run for too long in 6th gear and may have had oil starvation issues within the transmission at some point... I have had multiple +700 mile days where the bike was in 6th for 98% of the miles traveled. So that could be the issue. It's looking more and more like a wear issue within the Transmission and not so much in the shifting and gear selection system.

Who knows though I'll know more by the end of the day after they tear into the beast. I asked for photos to share and I will definitely tag them in my thread in the tech forum.

Just a tad frustrated, I spent some decent coin on this bike and my expectation is that these things shouldn't break so easily...

Super weird how your bike just got stuck in 6th... Not a gear I would want to be stuck in!

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post #30 of 78 (permalink) Old 10-10-2018, 12:48 PM
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No, I purchased my bike from a reputable and professional dealer that sold Triumphs for as long as I remember. Last Fall they terminated their relationship with Triumph entirely and do not provide factory support for warranty issues or handle any claims. Maybe there is more to these closings than we are aware of? I'll reserve my comments on the new dealer as they have done little to impress so far. It is a very small shop and shares the bay with automotive service. I spoke with them today and they want to speak to Triumph technicians before they return the bike to me.
That's the biggest issue with Triumph right now and it's going to bite them in the ass eventually.

Allot of the "Triumph" shops that were Triumph shops for decades are closing their doors to Triumph for the Company demands that "dealers" need to carry their FULL LINE. Now small shops can't meet that criteria and need to break off relations with Triumph. My Local Ducati/Suzuki Dealer tried to pick up Triumph and was turned down for they couldn't offer enough "floor space" for their models and materials... Bummer for I (and many) would love to have a Triumph dealer in town no less in my State (not one dealer in Vermont). I know my local shop fought hard (for there would be good money in it) but Triumph said they would need to expand their floor room considerably to accommodate, it wasn't worth the capital investment and Triumph walked.

Moving forward as much as I love my bike I'm not a brand loyal. However I will likely run with a bike that has offered me reliable dependable service... I will likely run with a Yamaha or Suzuki on my next go round... Shame for the T120 is by far one of the best motorcycles I've owned minus the unreliable bits...

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