Right side oil leak... failed warantee plan... - Triumph Forum: Triumph Rat Motorcycle Forums
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post #1 of 12 (permalink) Old 11-06-2011, 01:56 PM Thread Starter
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Right side oil leak... failed warantee plan...

So, I ABSOLUTELY LOVE my new 2010 Thunderbird; however, she has acquired an oil leak around the large bolt on the right side. It started as a little "misting" and then finally a stream. I took the bike in to my local HD dealer (there are no Triumph dealers here in Las Vegas) and they snugged it up for me and that fixed it for about a tank.... then it has started again (though I've noticed it may only be leaking now at freeway speeds as it didn't leak yesterday when I had a quick local ride). Obviously the gasket needs replacing and since I got the bike this spring I called my dealer back in Omaha to see how to get warrantee service locally. They forwarded my request to Triumph and the reply I got is disappointing to say the least. Apparently my warrantee is only good for service at a Triumph dealer and with the closest being 185 miles away that's not really an option. When I got my bike I didn't know I was going to get orders here (military...I go where they send me) so I didn't know I was going to have this issue. My local HD dealer, who will be doing my bike servicing, does have a "Triumph guy". My real concern is what happens when (lets hope NEVER!) I have a more serious issue and need service?

Back to the oil leak. I can probably replace it myself, but I'll have to figure out beforehand what is behind that bolt (springs? Bearing? ??) and I'll need to know what the tourque value is. Has anyone replaced this gasket?
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post #2 of 12 (permalink) Old 11-06-2011, 04:59 PM
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Not sure why you expected a manufacturer to cover warranty service outside of their dealer network. I have never heard of any ever doing that including HD.

The difference between a Yuengling and your opinion is that I asked for the Yuengling.
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post #3 of 12 (permalink) Old 11-06-2011, 05:23 PM Thread Starter
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I understand. I was probably blinded by my experience overseas in Italy where I've seen U.S. based vehicle warrantee work done at the Mom & Pop shop down the street; where they billed GM directly at no cost to the owner.
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post #4 of 12 (permalink) Old 11-06-2011, 05:27 PM
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Michael, there isn't any motorcycle manfacture would allow another to accomplish warranted work. I afraid you'll just have to make the 185 mile journey.
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post #5 of 12 (permalink) Old 11-06-2011, 05:40 PM Thread Starter
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Yes, for anything I can't fix or pay for locally out of pocket, I'll have to. I do find it interesting that the dealer actually recommended I take my bike to an HD dealer for regular service and was seemingly not aware I couldn't get warranty service here. Even my HD dealer (before I got the answer from Triumph) stated he'd work out the warranty details for me. Ahh well... live and learn...
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post #6 of 12 (permalink) Old 11-07-2011, 10:18 AM
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Quote:
Originally Posted by Michael-G View Post
I understand. I was probably blinded by my experience overseas in Italy where I've seen U.S. based vehicle warrantee work done at the Mom & Pop shop down the street; where they billed GM directly at no cost to the owner.
You will never see that anywhere in the US.

The difference between a Yuengling and your opinion is that I asked for the Yuengling.
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post #7 of 12 (permalink) Old 11-07-2011, 05:40 PM
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Quote:
Originally Posted by Michael-G View Post
Back to the oil leak. I can probably replace it myself, but I'll have to figure out beforehand what is behind that bolt (springs? Bearing? ??) and I'll need to know what the tourque value is. Has anyone replaced this gasket?
Since you are 185 miles from your nearest dealer I assume that you are talking about Engle Motors, in Kansas City. Engle fixed my leak a few weeks ago under warranty, so they have recent first-hand experience with this problem. I suggest you give them a call and talk to the shop manager (John) and see if he can give you the info. I don't think it is much of a job--it took them very little time to do the repair, which consisted of replacing a gasket.

http://www.englemotors.com/Default.asp
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post #8 of 12 (permalink) Old 11-08-2011, 10:50 PM
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Same experience as Stratofaster.
I noticed the same bolt was "weeping" a little after a hard ride. I wiped it off a couple of times - barely noticeble except for a little misting on the chrome right beside it. The dealer who is less than 10 miles away said it was a hard metal gasket that sometimes didn't seat properly.
He pulled both the one that was weeping and the one on the other side which was not and "smoothed and re-seated" them. He told me to watch it, and if it happened again he'd replace them with gaskets made of a softer metal.
The whole thing took about 15 minutes while I waited.

"Do what you can, with what you have, where you are." - Franklin Delano Roosevelt
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post #9 of 12 (permalink) Old 11-08-2011, 10:58 PM
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I forgot to mention that he said for me not to mess with them or try to tighten them - they needed to be torqued to a specific value.

"Do what you can, with what you have, where you are." - Franklin Delano Roosevelt
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post #10 of 12 (permalink) Old 11-08-2011, 11:56 PM Thread Starter
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Thank you for that info! I didn't realize they were metal gaskets... makes sense though. I have access to an auto hobby shop, I just need to get the gasket and the torque value.

-mg
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