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post #1 of 65 (permalink) Old 09-11-2011, 02:19 AM Thread Starter
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Unhappy Thunderbird storm problems

Hi all, I was wondering if anyone else has had some of the problems I have experienced.
1. Both fork legs damaged during shipping
2. Coolant leak bottom of motor
3. Coolant leak top of motor
4. High revving sitting near 2000 rpm
5. Engine management lights on temp light on
6. Won't start
7. Welded chrome piece falling off the exhaust
8. Strange gas (not fuel) type smell when you pull up

The bike is brand new I have put 3500km on it and this is what I have had so far happen on this bike.

The guys at the Gold Coast Triumph Queensland dealership have been fantastic and very helpful considering I purchased it whilst living in Sydney, New South Wales.

I had an engine management issue with an 04 rocket 3 as well as the screw falling out of the gear selector into the motor. A nightmare to say the least.

I have had previous dealings with triumph Australia with my Rocket 3 they were helpful, but the dealer ended up being useless one. I ended up with more problems then it went in for and was told by the dealer it wasn't there fault.
7 weeks this went on for until I rode it straight into Harley Davidson Newcastle and lost a lot of money getting rid of it.

I went back to Harley with no problems mechanical, it just got stolen and then I was followed home twice on on the new one. So along comes the BMW R1200GSA which I really enjoyed.

Then I saw the new Storm, I loved the look of it and how it rode, so I got rid of the BMW and bought the storm only to have all this misery.

So now I hate it and want to get rid of it.

Very very upset
Has anyone else had some of these issues?

To add insult to injury try contacting Triumph (England/Australia) by Email. No chance

Regards
Graeme
Gold coast
Australia

Last edited by Graeme12; 09-11-2011 at 07:29 AM. Reason: add info
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post #2 of 65 (permalink) Old 09-11-2011, 03:33 AM
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Well the dealers aren't that helpful if you've still got the issues!

This should all be fixed pronto, if not before!
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post #3 of 65 (permalink) Old 09-11-2011, 10:34 AM
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unfortunately there are always a few lemons with any brand/model. There have been one or two with a lot of issues, but other than that these have been much more reliable and solid then they had a right to be, being a brand new model. So I understand you wanting to get rid of it. But if you can get triumph to get you a new one in it's place i'm sure you'll find none of those issue. I don't know whether there are lemon laws there, but you might want to look into that and see if it meets any requirements then get a lawyer to write a letter to triumph showing the bike legally meets the requirements of the law that make them liable to replace the bike. They really should. I just don't know if Australia has any laws like our lemon law.
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post #4 of 65 (permalink) Old 09-11-2011, 10:31 PM
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I hate seeing this ****. Triumph have great products and they should be willing to do the right thing in times like this! And maybe they would be if the dealer is pulling for you.
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post #5 of 65 (permalink) Old 09-12-2011, 02:51 AM
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You know, i fear one of the reasons is the the dealer is likely NOT pulling for you because as i understand it the companies do not pay the dealer the full wage for warranty work. In fact i have heard triumph is worse than most bike brands. So often the dealer just doesn't want to bother and may not try hard to get triumph to approve or even lie about it. Sad.....you pay 15 grand for a toy and thats what you get. Ain't right.
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post #6 of 65 (permalink) Old 09-12-2011, 05:41 AM Thread Starter
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We pay 24000 dollars for these bikes in Australia they are 22000 plus what we call on road costs 24k. Considering our dollar is on par with the American dollar, So you can see why its so frustrating. I am over it and try contacting triumph directly, you have more chance of talking to the President.



Thanks for the replies.
Regards
Graeme

Last edited by Graeme12; 09-12-2011 at 10:03 AM. Reason: add comments
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post #7 of 65 (permalink) Old 09-12-2011, 07:11 AM
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You have every reason to be upsest Id be doing the same as well . Id demand my money back from the dealer with threats of stories in the local newspapers and the motorcycle press. As Daz says theres a lemon somwhere and over the two forums it seems we have found two. Unfortunatly yours sounds like one of them.

Its a shame as the bike is fantastic but I think I would have lost confidence as well now . In fact I would have driven it into the dealership on a saturday morning locked it alarmed it on the show room floor and left a solicitors letter on the desk saying that the machine is not fit for purpose you want you money back .

Its also a shame as my experience with Triumph has been nothing but purfect. Fork replacment , engine cover replacement (cost them nearly 700 quid ) new mirror as moisture got behind the mirror . All sorted with no problems.

Ok I know these are not major issues mechanicaly but still the dealer bent over backwards to get it sorted and Triumph took the dealer for thier word and sorted everthing for me with no questions.

Last edited by DruAde; 09-12-2011 at 07:17 AM.
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post #8 of 65 (permalink) Old 09-12-2011, 09:08 AM
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In the US, for cars, we have a national "Lemon Law."

It's been a while, but as I remember there are certain criteria, that when met, the manufacturer must give you a new vehicle with a modest charge for mileage driven. My memory says that after 3 unsuccessful attempts at repairing the same problem, the law kicks in.

As for dealer making money on warantee, I doubt it. The factory flat hourly rate is usually ridiculously low. And the factory will almost never pay for 2 attempts to fix the same problem.

Hopefully the great country of my grand father, Austrailia, has a similar law..
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post #9 of 65 (permalink) Old 09-12-2011, 09:09 AM
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You are the first I have heard of with this many problems. Doesn't help your situation though.
Time to get it replaced, period.

They are great bikes and I think you would be totally satisified with a replacement.

Sorry to hear about your troubles

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post #10 of 65 (permalink) Old 09-12-2011, 09:44 AM Thread Starter
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Thank-you

I just wanted to say thank-you to everyone for their kind words and support. I will let you know the outcome, hopefully the bike might come back to me in the next couple of days. It's already been a week too long without it.

regards to you all,
Graeme
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