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post #41 of 65 (permalink) Old 09-22-2011, 07:47 AM
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Wow, you are a man of outstanding patience. Truly a horror story. I hope you never have a problem with any bike you own for the rest of your life. You have had more than your fill.

Ride Safe

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post #42 of 65 (permalink) Old 09-22-2011, 06:58 PM
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I can't say as I blame ya.I wish you luck with your new ride and hope it runs trouble free for EVER.lol Dave!!!
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post #43 of 65 (permalink) Old 09-22-2011, 07:19 PM
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Well, i do agree with all your feelings about triumph at this point. But there is one thing i have to say is that i don't agree with triumph's "poor quality products". If anything triumph has shown the bike world just how good they are with it's many awards, great reviews, and profits that soared in years where other manufacturers (harley especially) lost big time. You got very unlucky, and i agree they treated you like [email protected] and need to make amends. But most manufacturers will do the same in a certain percentage of instances. Triumph is no worse than average, tho it of course will not feel that way if it's YOU that happened to be one of the small percentage that were so horribly treated. But the bikes themselves are anything but poor quality. The R3 was a bit of an exception in that it was probably thier most problematic model, but all others have been very reliable. Yours was simply one of the small percent of bikes that falls into the lemon category, a category that no manufacturer escapes. Only when the percentage goes higher than normal can it be said that the products are poor quality. The japanese have been quoted to have said, and i'm paraphrasing here due to memory, that triumph was building sporties that they couldn't even match.

I don't mean to belittle your dilemma, because you are entitled to feel as you do. But like 99% of people who own triumphs, i am more than pleased with mine as i was with my last one. Both very reliable and a pleasure to ride.
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post #44 of 65 (permalink) Old 09-22-2011, 08:37 PM Thread Starter
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Quality Issue

I just want to say I am not saying Triumph is a maker of of poor quality bikes. Quite the opposite, I made reference to my two bikes being of poor quality. I too have lots of friends who are very happy with their triumph. So Please do not think I am crapping on the brand as a whole. I am just pi--ed off with my own problems and the lousy way Triumph Australia have treated me.

I mean a cap and a t-shirt seriously.

Regards
Graeme
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post #45 of 65 (permalink) Old 09-23-2011, 12:48 AM
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I have had 5 lemons in the past 40 years...only one was a motorcycle (Harley) and I have learned one thing. When you get a lemon make sure you trade it in within 90 days of the warranty expiration. OR if you think the bike is fixed and want to keep it...then buy the extended warranty.

The only thing worse than a lemon in warranty is one out of warranty that you have to pay for out of your pocket.
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post #46 of 65 (permalink) Old 09-23-2011, 05:27 AM Thread Starter
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Triumph Gone never to see me again

Well I have ended the saga this afternoon,

Triumph Gold Coast offered to buy my bike off me this afternoon, something they did not have to do. They gave me more then I was offered as a trade in on my new RoadKing by the Harley dealer.

If you ever want a great dealership to deal with then I can highly recommend the guys a Gold Coast Triumph, MV Augusta, Husqvarna, Hyosung in Nerang on the Gold Coast, Queensland Australia.

Jeremy in service has bent over backwards to help me as has Leon in spares and Rob in bike sales. Fantastic people to deal with and will go the extra mile to help out. So if your looking for a new bike in any of these brands I can certainly recommend them.

Triumph Australia on the other hand can go get stuffed and Jam their Cap and T-shirt offer square up their backside.

I know many of you dislike Harley which is cool but after having owned 3 with no problems and 2 Triumphs with huge problems I must disagree.

Here's hoping the Roadking is good to me and I enjoy it for what it is.

I have a very very understanding wife who has endured my obsession from the outset.

Thank-you to all for your comments and support it has been great.

Unfortunately for me I will never purchase a triumph product again, which is a shame but after my dealings with Triumph Australia, I would not give them 5 cents of my hard earned cash.

I wish you all the very best, Stay upright and enjoy the ride no matter what.

Regards
Graeme
The Gold Coast
Australia

Last edited by Graeme12; 09-23-2011 at 05:34 AM. Reason: Because Triumph Australia SUCK
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post #47 of 65 (permalink) Old 09-23-2011, 11:05 AM
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Wow, i wish i had a dealer like that ! As to triumph Australia, our USA headquarters isn't any better. From all i've seen it seems as tho the main company in the UK are good at doing right by their customers, but that the various country's headquarters and the dealers have agendas that cause them not to be honest or lie thru omission to the UK when contacting them regarding customer complaints and warranty issues. I think if we could communicate directly with the main HQ in the UK we'd all get far better CS.
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post #48 of 65 (permalink) Old 09-23-2011, 11:23 AM
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sounds like a nightmare graeme! i had a problem with my street triple battery in the first week and had to give the bike back for a few days and that was enough to wind me right up! shame you got such a problematic bike cos i love the look of the Storm and it seems like a great bike, but hopefully all will be ok with the new one and it brings some much needed enjoyment. Harley's have a funny, polarising reputation amongst bikers, but at the end of the day it's your bike, so get what you want and make the most of it. i'm partial to a bit of Harley style myself and i'm not ashamed to say it
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post #49 of 65 (permalink) Old 10-07-2011, 09:22 PM
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A couple of concerns about this issue.

1. Good on Gold Coast Triumph for doing this but, why would the dealer buy a bike that it did not originally sell (and therefore no obligation to graeme) and given they know all about the problems concerning the bike?

2. Given the coverage this site has, I believe anyone looking to buy a used Storm will probably know about this particular bike and consequently giving the dealer a miss (if it's put in their sale lot).

If I was in the market for a used Storm in South East Queensland, I'd be doing my homework.

Cheers
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post #50 of 65 (permalink) Old 10-08-2011, 12:39 AM
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Quote:
Originally Posted by TBird View Post
A couple of concerns about this issue.

1. Good on Gold Coast Triumph for doing this but, why would the dealer buy a bike that it did not originally sell (and therefore no obligation to graeme) and given they know all about the problems concerning the bike?

2. Given the coverage this site has, I believe anyone looking to buy a used Storm will probably know about this particular bike and consequently giving the dealer a miss (if it's put in their sale lot).

If I was in the market for a used Storm in South East Queensland, I'd be doing my homework.

Cheers
You never know, the next owner could ride it for a decade trouble free after that much re-work.
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