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post #31 of 65 (permalink) Old 09-20-2011, 04:45 AM Thread Starter
Minitwins
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Storm update

Hi all,

I took the bike out for a good 200km (125 miles) run today and it went really well. No problems at all.

The clutch adjustment was incorrect as they had adjusted it the same as any normal clutch. Triumph Australia informed them they had to be much tighter then normal.

I really enjoyed my ride today, my wife and I went out looking at Harleys yesterday just in case it crapped itself again. It didn't so I think I may keep it, if it gives me any further problems then its gone.

So here's hoping it stays true and keeps up the reliability.

Regards
Graeme
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post #32 of 65 (permalink) Old 09-20-2011, 10:44 AM
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Since the bike is brand new,and probably alittle different from your last ride,give it a chance before jumpin into that Harley.As long as ya have a good dealer and they or you do the proper maintenance on it,and ya don't pound the piss out of it,it should give ya good service.I'm at 24,000 miles and have had zero problems with mine,other then the tires which just don't seem to last.lol Dave!!!
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post #33 of 65 (permalink) Old 09-21-2011, 08:38 AM Thread Starter
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Thumbs down Just when you thought it was over

What now,

Well this is the final straw, I took the bike out today for quick ride
and guess what it sh-t itself and blew coolant all over the motor for a
third time.

It has only managed two days from the last problem so to say I am unhappy would be an understatement.

I rode it straight into triumph and spoke with the service manager and
informed him I did not want it back. This was the final straw for me
I then contacted Triumph Australia where I spoke with the General Manager only to be told that I am not entitled to a new bike or my money back.

I was told the bike would be fixed under warranty again. I am far from satisfied with this.

So whatever the outcome I will not be keeping this bike and nor will I ever have any other dealings with Triumph again. Unfortunately it is the second triumph I have owned and the second one I have had major issues with. Never have I had such issues with any other brand of bike. It also appears I am not going to get much satisfaction.

The GM has informed me that he will get his head tech to see how it will be handled by Triumph Australia. I am not interested in how they will fix it, if they have such faith in their fixing ability, I informed them to sell my bike on to someone else and give me a new one or my money back.

So I must now wait for this to play out, I am not expecting much.

Regards to all I hope you have better success
Graeme

Last edited by Graeme12; 09-21-2011 at 08:47 AM. Reason: adjustment
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post #34 of 65 (permalink) Old 09-21-2011, 09:12 AM
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I share your frustration.But I also believe the problem lies with the stealer.He is obviously incompetent and will not allow his tech,that is if he has one good enough,to work on the problem.The problem with most stealers is they sell ya the bike,take your money,don't do a proper inservice,if any at all,and just send it out the door.Any problems that should have been picked up before delivery,don't get picked up and turn into major headaches for the new owner,in this case, you,and after that new owner has taken possession of the machine.And don't be surprosed if this particular stealer drops the Triumph line in the not too distant future.In other words,I blame the stealer,not the factory.But what's right is right and you DO have a legitimate bitch.I wish you luck and hope a mutual agreement can be reached by all parties.Dave!!!
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post #35 of 65 (permalink) Old 09-21-2011, 10:42 AM Thread Starter
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Not the dealer

I have to point out the dealership I bought it from was in another state (NSW) I moved to Queensland and the guys at Gold Coast Triumph (Nerang) have been nothing but helpful to me. They have always fixed my bike as soon as I get it to them. They fix one thing and another unrelated problem appears. I cannot win.

They are if nothing else sympathetic to my issues but in this case there hands are tied and its up to Triumph Australia to show some goodwill and help me out with this.

The bike is just a lemon with numerous issues and I had now problem pointing this out to the GM.

Thanks for the support, I do appreciate it.

Regards
Graeme
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post #36 of 65 (permalink) Old 09-21-2011, 11:09 AM
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last thing i'd ever tell anyone is to sell thier bike and get a harley. But i can certainly see why you would. I gotta say tho, you must be the unluckiest triumph owner ever because these things are really VERY reliable, and to have 2 that weren't is bad luck in it's rarest form. But i don't blame you. Too bad they won't give you a new one, as the chances of that being bad is lottery unlikely. This is a problem with any brand tho....most companies aren't going to give you a new bike unless the law forces them to. If i were john Bloor tho i would be there handing you a brand new one with the most sincere of apologies. Theres no excuse for this ! I think you should write a paper letter to triumph in the UK. It may not help, but if anything would it would be getting your story into the hands of those who have the last word. I really do not think the individual per country headquarters go to the top on things like this, so those who care most may not hear about it. Sorry you're having this issue.
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post #37 of 65 (permalink) Old 09-21-2011, 11:17 AM
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I'm not sure how it works in Australia but here in the states it's called "unwinding" a deal. Means the bike is coming back and the dealer is going to take it in the shorts to make the customer happy. But it has to go back to the dealer that you bought it from. Have you checked to see if there is any sort of "lemon law" in Australia? If there is, sometimes the whisper of a lawyer and some bad publicity in the local newspaper and radio talk show is enough to make them bend - but again it has to be to the dealer you bought it from.

Something very important to remember is DON'T beat up the service dept. They did NOT sell you the bike. Sales dept did. The sales department is the ones you talk to - or ask for the store manager or owner. You do not want to piss off your service department - you want them to be your friends - they are the ones that fix your bike. Trust me - I've had 18 years experience working in dealerships - nothing pisses off a service department more than having a customer come in all steamed up and blaming them for the problems - they did not design or sell you the bike, they merely work on it and you will create a very steep uphill battle for yourself if you take out your frustration on the wrong department. Bring the service department a thermos of coffee and a box of donuts. Put your helmet down, and take your @ss kicking boots over to the sales department - I can't stress this to you enough, I've seen it hundreds of times and heard them talk after the customer leaves.

Consider this - a coolant leak. What is it? A piece of rubber hose or a seal, right? Is it coming from the thermostat housing? That is merely a little O-ring seal they replace in the housing. If it's from above it's just a little hose. Either the hose is faulty(hose probably not manufactured by Triumph), or a tech replaced/attached it wrong. Again, hardly a Triumph design flaw. If you are down to just the coolant leak and you are happy with the rest of the bike now - then you are almost there!!!

I had the coolant leak so I do know your frustration with the current problem. Many of us have. If you spend any amount of time on here at all you will find that you are one of the very very few that is unhappy with your bike. Consider that - this is a great bike - as has been mentioned many times in this forum, it is a brand new model and there have been fewer problems than would be expected with a brand new model launch. In the grand scheme of things a coolant leak is piddly (pun intended). They are obligated to fix it - and they will. If you ditch the bike now you will take a huge $$ loss in the shorts and there is probably some mate in your town reading this forum just salivating at the thought he is going to get a brand new bike that has a drippy do-dad for half price! In the end you will do what is right for you - good luck - wish you the best!

---Daryl

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Don't sweat the petty things, and don't pet the sweaty things

Last edited by TBird Daryl39; 09-21-2011 at 11:23 AM. Reason: addition
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post #38 of 65 (permalink) Old 09-21-2011, 02:47 PM
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Considering what you have been through, I have a feeling you're not going to feel very charitable about any future issues that will inevitable occur - even minor ones. If you've had better experiences with other bikes maybe you should consider going back to them.
Owning any bike should be fun, not a PIA. Sorry, you've had such a lousy string of luck; I truly don't think it is by any means typical of this bike though.

"Do what you can, with what you have, where you are." - Franklin Delano Roosevelt
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post #39 of 65 (permalink) Old 09-21-2011, 03:32 PM
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Well you have overcome allot of issues, the coolant leak is minor. I say give it one more chance. There is a reason you bought the bike in the first place, you must have loved it at one point.
The coolant leak can be fixed in no time. Then when you get it back ride the pi$$ out of it and see what happens.

Honestly you are the only one I have ever heard of with this many issues.

Give it another go ... but then again it's not my frustration

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post #40 of 65 (permalink) Old 09-22-2011, 03:58 AM Thread Starter
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Hard to get over

Thank-you all for your comments,

Ok I will start from the beginning,

I purchased a 2005 Rocket 3 second hand from the same dealer I purchased the Thunderbird Storm.

I rode the rocket without incident until one day when I was just heading on a 2 week ride with my wife on her Honda VTR 1000.

We got 30km up the road when I noticed the gear selector was loose,
I went to gear down to pull over and check it once stopped, only to find there was no gears at all. SO in 5th gear I rode the bike twenty km's back to the dealer.

I had read about how the screw that holds the whole lot together was faulty in some models from factory. I told the dealer this and they confirmed the screw had fallen out. The dealer said they would get right onto it once they had heard back from Triumph Australia.

The word comes back that because the bike is now out of warranty they are willing to pay 50% of parts required only. (A screw some caskets and loctight) so about 10 dollars outlay for Triumph. Mind you this is coming from the dealer so who knows.

After speaking with the service guys they told me its a huge job and like every warranty claim the dealer gets paid alot less for the job.

Anyway after some back and fourth, Triumph offered to pay for the repair only if I was to get a service done by the dealer. No problems, 4 to 5 weeks later and 600 dollars plus another 95 dollars for the oil which should have been replaced when they pulled the motor to pieces as part of the warranty.

Anyway I did not care as long as i got my bike back and could go on my holiday. I pick the bike up on a thursday afternoon about 5pm the day before a public holiday. I ride out the dealership get 2km's up the road and go to overtake a car only to find at 4000rpms the bikes banging its head of like its on the rev limiter. So I stopped called the dealer who told me to bring it straight back. After an hour and 2 new maps systems in it they were stumped. They offered me a take home bike but as along as I was willing to forgo 3K if it fell over.

I was about to go when they found a screw or similar which adjusted the throttle control. So yeeha I off again. I ride the 50 mins home put her in the shed and guess what all down the right side of my bike all over the exhaust is oil. Its gone every where. Can't contact dealer they are shut for the next 3 days. So no riding for me.

Monday morning comes I contact triumph and they tell me to ride it back up for them to look at.
There I am told the oil pressure switch on the back of the motor had been over tightened and crushed the o ring. No worries a simple fix.

I go and have a coffee over the road with my wife, where I get a phone call telling me they had just snapped the switch and would have to order one as there were none in stock.

Home I go without A bike.

Get a call come pick up the bike a few days later.

Picked it up all seems fine start on my way home get halfway home and the bike just stops when i pull up at lights. So after a few goes up she fires and goes straight to 2000 rpm and there it sits. I am just head home with a bike now revving its **** off. I call triumph and they tell me to bring it back

take it back ask if all is well told yes. I drive home all seems ok.
Organise a ride with a bunch of mates because I have not ridden for a while Saturday morning, jump on the bike and off we go I get 10kms from home its starts to rain and all of a sudden whilst I am over taking a car it stops. I roll to a stop start the motor and up to 2000rpm we go. I am furious so I call the dealer, they send a van and pick it up.

I get a call saying that there is something wrong with the fuel injection system. They then informed me they did nothing to the fuel injection system. Mind you the first night I picked it up they did fiddle with the injection system and remapped her. When I pointed this out they said I would still have to pay 300 dollars to fix the problem.

I took the bike out of there and drove it straight in Harley Davidson where I traded it on a fatboy.

So that's that story and we now have this one. I am not making this stuff up so you might be able to understand why I don't give 2 stuffs about Triumph and their so called warranty.

As I have said all along if it was just something as simple as a coolant leak I would have no issues, but as previously stated Its 3 coolant leaks, engine management problems, fork legs damaged, chrome falling off, unable to select gears, high revving engine.

So I am sorry to say I am over triumph and its poor quality products in my two incidences and its response.

I know the dealer was to blame for the rocket but the dealer represents the company.

I just got off the phone with Cliff from Triumph Australia and he informs me that bike is fixed and he is sorry and offered me a cap and a t-shirt. Seriously a cap and t-shirt they will not replace the bike.

So that is that. Thanks Triumph
regards
Graeme
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