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post #11 of 65 (permalink) Old 09-12-2011, 11:03 AM
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post #12 of 65 (permalink) Old 09-12-2011, 09:45 PM
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I have had a company provided car for the last 18 years, and have had lots of experience with service departments. In my experience - find a shop you can trust the "most" and then follow up - not with phone calls - but go in and see them face to face - it is MUCH harder for them to put your off or give you the run around to your face than it is over the phone. Ask to see your bike - ask to see paperwork on what's been done so far - ask what is the hold up - ask if there is anything YOU can do to help THEM get it done faster - offer to call Triumph for them - take your kids (true story) into their waiting room or showroom and don't tell them to be quiet and let them put sticky fingerprints all over the bikes and glass cased merchandise - give them every incentive to want to see your tail light exiting their parking lot. Good luck to you!

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post #13 of 65 (permalink) Old 09-13-2011, 11:07 AM
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It strikes me that if both forks were damaged in shipment and then later a piece of chrome fell of the exhaust, it sounds like the bike may have experienced some very rough treatment prior to delivery to you. Perhaps some of the other issues you are experiencing can be traced back to that (coolant leaks?). I'd emphasize the fact that there was evidence of problems (damage) before you ever took possesion.
As the thousands of postings on this site and on other sites demonstrate, by and large T-bird owners are a satisfied lot.
It's unfortunate and unfair that you're having so many issues. I hope you can get this resolved quickly - good luck to you.

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post #14 of 65 (permalink) Old 09-13-2011, 01:23 PM
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I have had lemons with General Motors (twice) and Harley Davidson (once). The Harley was repaired to my satisfaction...GM did nothing but make excuses. Getting a quality vehicle/motorcycle is unfortunately a lottery in my opinion. But the reports on the TBird are really good so you must just have been unlucky. After having gone through this I can only recommend you request some type of allowance from Triumph and get a new bike.
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post #15 of 65 (permalink) Old 09-13-2011, 01:25 PM
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Quote:
Originally Posted by oldgreybull View Post
It strikes me that if both forks were damaged in shipment and then later a piece of chrome fell of the exhaust, it sounds like the bike may have experienced some very rough treatment prior to delivery to you.
+1 really sounds like the bike was dropped while in the shipping crate. You may not have a lemon but really a damaged in shipping issue.
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post #16 of 65 (permalink) Old 09-13-2011, 02:04 PM
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Have you attempted to contact Triumph directly? I was having a few issues with my bike with less than 500 miles on it. My dealer gave the number of the Triumph rep for North America and the person I spoke with was very helpful.

I went in to my dealer and had a conference call with the Triumph rep and the service manager and the rep told him to fix it to my satisfaction or get me a new bike.

I don't know what they would say about shipping damage with 3500 on the clock, but it's worth a shot.
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post #17 of 65 (permalink) Old 09-13-2011, 04:49 PM
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I guess there is something to be said for buying the dealer demo off the showroom. I had a little trepidation at first about buying a bike that already had over a 100 miles on it - but their test rides are 10-15 miles long so I figure maybe a couple sales guys rode it and maybe 5-6 customers - the only problem I had with it was the coolant leak which was visible and I pointed out to them BEFORE taking delivery of it. They fixed it under warranty - but it did keep my bike 8 days doing it. Something about having to inspect it, then order parts for it - Triumph warranty doesn't allow them to order what they need first then bring your bike in. At any rate I have always wondered that it being a floor model if it didn't get a more thorough going over as it was on display for all to see. Been pretty happy so far - until the tire change and then the resulting axle or belt squeak - but that isn't a warranty issue - an alignment issue of which I am still foggy on exactly how to do...

---Daryl

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post #18 of 65 (permalink) Old 09-14-2011, 05:08 AM Thread Starter
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Picked bike up today

Hello to all,

Well I picked up the bike today, new fork legs and the switch was replaced. So far it appears to be a different bike, I cannot believe how different the bike is to ride, it seems to pull a lot harder then before.

I just came back from a ride and it ran very well, I was nice to it either and it didn't miss a beat so lets see how long it lasts. Hopefully for many years.

I was pretty set on selling it an going back to Harley but i still love the look, handling and now the performance.

So I am thinking of keeping it. I will attempt to contact Triumph still and let them know my situation. Who knows where that will get me.

Thanks to everyone for their input and encouragement, this is the reason I'm considering keeping it.

The other reason is the overall reliability everyone keeps telling me about. It appears the switch was its main problem. I will keep you posted on how it all goes.

Thanks Again

Regards
Graeme

Last edited by Graeme12; 09-14-2011 at 05:15 AM. Reason: add comments
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post #19 of 65 (permalink) Old 09-14-2011, 09:39 AM
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Graeme: I might be inclined to speak with the dealer or Triumph about negotiating a reduced price (maybe their actual cost) for an extended warranty to give you a little more confidence in the bike over the long term since you have had these issues at the onset of ownership. Worth a try in my opinion.
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post #20 of 65 (permalink) Old 09-14-2011, 02:53 PM
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KEEP IT! It really takes 5,000-6,000 miles (10,000km) to get to know a bike or car. I only had to go test ride some Victory's the other day to help me appreciate my TBird. Victory's shift hard, *thunk* like a dump truck, their grips are too small for my hands and they are not balanced - at 60 mph I took my hands off the bars and went straight out my sides like an airplane and I had to compensate to the right with my hips - they wanted to lean and go left - I tried this on 2 different models of Crossroads and their Hammer. Try it on your Storm - get up to cruising speed and release the bars and feel her perfect balance.

---Daryl

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