[Guest]

I rode my just purchased 2004 "new to me" TBA to Engle Motorcycles in Kansas City MO. two weeks ago. It was used and purchased from someone else. I asked if there was a chance that Triumph would pay to replace my warped front brake rotor out of warranty. Dreaming right?.... Wrong! By Thursday of the next week the part was in, and Triumph was going to pay. I drove the 75 miles to Engle's this morning intending to drop the wheel off. When I came in, without an appointment, they immediately took my wheel down to their shop and made the repair while I waited! I was back on the road by 1:00 PM. I won't forget that kind of service anytime soon. Many Thanks to Engle, and Triumph for customer service above and beyond the call. :bow:

[ This message was edited by: KansasBob on 2006-11-11 20:53 ]

 

[Bhakti-rider]

I applaud you for announcing it. I myself don't hesitate to point out behaviour I don't like in a business, and the other side of the coin is that I like to let good customer service be known as well.

 

[Riven]

That's great to hear, Bob. I've been going to Biker's Edge in Witchita, since it's a little closer than KC. They are a very nice shop there, with what appears to be an active RAT membership.

It's good having two dealers in the area, and even better that there are at least 100 miles of highway separating me from them!


PS - congrats on the "new" America!

 

[4Triumph]

KansasBob

Congrats on the bike! Know what you mean about finding a great dealer, we only have one here in my part of up-state NY, but I use Capitol Area Triumph, 182 2nd Street Highspire PA 17034 after going to our dealer here in NY and finding they wanted $45 more then the Triumph MSRP on the sport bags. Ya after I asked if that was right and pointing out the MSRP they then said they could probably do a little better. Not! I bought them from CAT in PA and have used them for everything from then on! Great people! They care, I only wish they were closer so I could stop in! We have a Moto Guzzi dealer right here that wants to become a Triumph dealer in the worst way, but Triumph won't let them? Triumph said the area wouldn't support a dealership yet. Almost everyone that see my Thruxton asks "where did you get that bike" They all love it and didn't even know Triumph was still alive and making bikes!

 

[rodburner]

Its great that they took good care of you. On the flip side,if your America warps its disc for the same reason the Bonnies do,you`ll be back there next summer with the same problem. The majority of Bonnie disc failures stem from a hub misalignment during the manufacturing process.

 

[357Bob]

Just to add another Dealer. Performance Cycle here in OKC on RT 66 is a great Dealership also. I haven't had any warranty work done yet but everything else seems okay. They had an open house yesterday. The Triumph Demo truck was there. The place was packed with bikes. As I was there the Demo riders came in from their ride with about 10 bikes being led by the Bethany Motorcycle Cop on their Police BMW. Way cool. I didn't sign up for a ride but did answer some questions while there about what I thought of my T100. Nothing but good the say about it.

 

[Guest]

On 2006-11-12 12:51, rodburner wrote:
Its great that they took good care of you. On the flip side,if your America warps its disc for the same reason the Bonnies do,you`ll be back there next summer with the same problem. The majority of Bonnie disc failures stem from a hub misalignment during the manufacturing process.

The warped disc problem has been discussed quite a bit in the forums, and as usual you can read many different reasons/opinions for why it happens. There are a number of 2004 TBA riders that have had them replaced soon after purchasing their bike, and have not had a problem with the replacements. I am hanging on to that hope that I will experience a similar result. As for a misalignment........ that is the first time I have heard that as a cause.... :???: Not sure what could be misaligned and ever work properly but I would be interested to understand what you have heard.

 

[rodburner]

KBOB,no need to fear.As I mentioned,I understand the Bonnies warp problems mostly stem from a hub problem.Mis-aligned during the drilling or whatever form they use to bore the hubs.I don`t follow the Speedy/America forums that closely to know if an ongoing problem exists[existed] with them too. If their disc woes are a known and common problem,only affecting models made at a certain time,then all should be well with your bike. There are those here in the Bonnie ranks that have replaced warped discs 2,3 even 4 times over a period of a couple seasons of riding.The odds of THAT person getting FOUR bad discs for their bike is astronomical. :???:

 

[CTF]

Bob-
I live in KCMO and I purchased my bike from Engle. I have had nothing but positive experiences with the shop. Everyone from the sales team to the mechanics are extremely friendly and helpful. I'm not at all surprised that they did your repairs without an appointment and while you waited, that's the type of business they run. Congrats on the new bike and if your ever looking for someone to ride with, send me a message!

[ This message was edited by: CTF on 2006-11-13 09:47 ]

 

[mag10]

I happen to be in the KC area shortly after that article on Engle came out in Torque magazine. So I stopped by to check it out. Hung around for a bit, talked about bikes with some very nice people. Seemed like a good operation. Got a commemerative hooded shirt from their anniversary party (nice artwork). I've worn it to a couple of triumph rides and gotten plenty of comments in it.

 

[tommyturbo2]

Just to echo 357Bob: Performance Cycle in Bethany (OKC), Oklahoma is a great dealer. I've purchased 2 Hinkley Triumphs from them, and had them service 3 ( I owned a 95 Trophy 4 purchased from another dealer). They've always given excellent service, and even backed a warranty claim for discolored header pipes on my 01 Bonnie.

The demo ride day was a blast. I was one of the escort riders who got to follow the cop along the riding course. He had control of all the stop lights on the route, so it made for great riding! If you're ever in the OKC area, be sure and drop in at Performance, they are a PRIMO dealer. tommyturbo2