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Discussion Starter #1
Hi there,

I am new to the Triumph scene. I am currently in the process of selling my motorcycle (a Yamaha) to make way for a new Triumph.
I noticed that dealers are few and far between. I can only count 4 that also sell Triumph.

My first experience was the dealer in Ottawa. I visited them twice. The first visit was okay but the second was disappointing to say the least. I could elaborate of you want me to but I doubt I will be returning there.

My second dealership I contacted was in Hamilton. I had to do this via email due to the distance but I was pleasantly surprised. They were cordial and prompt in their answers so far.

If you have positive of negative experiences, please share them here. Any suggestions are also welcome.
 

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I have been to Hamilton and Whitby and wasn't turned off or on by either. I bought my Bonnie in a private sale June 2017 and have not been in a dealer since before then. They seem to be easy enough to work on without needing a Triumph mechanic. Not sure which Triumph you are getting but you should be ok for whatever dealer interaction you will need.
 

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Discussion Starter #3
Thanks. I'm seriously considering a T120 Bonneville.The problem is that dealers are far and between. The one in Ottawa is closest by but still a 1,5 hour ride. And like I said, I am new to Triumph and have no idea how important a dealer actually is. My previous bikes have been trouble free and I never had to visit a dealer. Riding to Hamilton for service would be a pita. I am really on the fence as far as dealers is concerned so all info is welcome
 

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I have the air cooled Bonnie, so you may want to ask the reliability issue direct on that forum. I think they are as good or better than the air cooled ones though. Great bike choice though. Good luck in your decision.
 

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Discussion Starter #5
I'm seriously with struggling my thought process. So any input or guidance will be helpful and appreciated.

From what I understand is that if I were to choose a new T120, I am pretty much forced to visit a dealer.
As far as I can tell they have a maintenance indicator that needs to be reset. Which only can be done by a dealer. From what I understand is that these engines are pretty reliable and I do prefer to work on them myself as much as possible. But the indicator would force me to visit the dealer every time it's due for service.
The dealer that is closest to me (still a 1.5 hour ride) and my experience there is not very good.
I could get a bike in Hamilton but that would be a 5 hour ride, which would we ridiculous to do for the first 1000km service and/of resetting a stupid indicator on the dash.

From what I gather now is that unless I get over my issues with the dealer in Ottawa I am pretty much forced to let go of the idea of purchasing a T120 and move on
 

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There is GP Bikes in Whitby. Still a long ride, but not 5 hours. Maybe you should contact the owner of the Ottawa store and see if they can appease you. Again, you can go to the water cooled twins and see if there is a work around with the reset requirement. That must be a real PIA to be forced back to a dealer for service.
 

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Discussion Starter #7
Yes. Whitby is 2.5 hours from me. That could be an option too. And I was thinking the same as far as the Ottawa store. It would be a shame to let the bike slip a way because of one incompetent sales guy.

What still bothers me is the stupid indicator light. I looked in to it and there is an Android app and plug you can order to bypass it but I don't have windows or Android and the whole idea is putting me off to be honest. Riding is my hobby, not trying to bypass stuff like this or travel great distances just to have service done.

What also worries me is how the brand is developing. Maybe I am looking too much into it, but the talk in the US about their dwindling dealerships, Brexit, parts supply etc.. are not positive signs. And I do not want to end up with an obsolete bike.

To be honest, I went to Ottawa Goodtime Centre to take a look at the Kawa Z900RS, which they did not have.Then my eye fell on the Bonnie. Maybe I should revert back to my original plan but I can't get the Triumph out of my head (or should I say heart)
 

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Yes. Whitby is 2.5 hours from me. That could be an option too. And I was thinking the same as far as the Ottawa store. It would be a shame to let the bike slip a way because of one incompetent sales guy.

What still bothers me is the stupid indicator light. I looked in to it and there is an Android app and plug you can order to bypass it but I don't have windows or Android and the whole idea is putting me off to be honest. Riding is my hobby, not trying to bypass stuff like this or travel great distances just to have service done.

What also worries me is how the brand is developing. Maybe I am looking too much into it, but the talk in the US about their dwindling dealerships, Brexit, parts supply etc.. are not positive signs. And I do not want to end up with an obsolete bike.

To be honest, I went to Ottawa Goodtime Centre to take a look at the Kawa Z900RS, which they did not have.Then my eye fell on the Bonnie. Maybe I should revert back to my original plan but I can't get the Triumph out of my head (or should I say heart)
That Kawi is sweet. I haven't seen on in person, but the videos are awesome and the bike is well reviewed. The Bonnie does really tug at the heart and you just feel good being on it. You have to like talking to peeps at the gas station though, as it generates a lot of positive comments. I like to chat it up, so its part the experience for me. I think Triumph will fix their dealer problems and be here for quite some time.
 

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Discussion Starter #9
I really hope so. And you're right. Decisions about motorcycles are emotional. The heart says Triumph. It's too bad I haven't seen the Kawa in person either so my heart can give an opinion on that one too. They had a the (green) Café version and it didn't do 'it' for me. It also felt big and bulky sitting on it. But I only sat on it for 10 seconds or so.

I was then approached by a sales guy who was totally oblivious about the Kawasaki and started talking about his Ducati. When I asked him about the Bonnie, it was even worse. He explained that the T100 and T120 are the same and pushed me towards a Street Twin for no reason.
I left with the wrong brochure and was totally confused. I did my research online and went back only to find out that he didn't even know the most basic info, like cc's or even price. He then quoted me a $500 higher MSRP.
We briefly touched the topic of trade in during my first visit and he mentioned an (low) amount. But now he didn't hesitate to low ball me even more by saying that my Yamaha was an entry level bike with no real value. I am aware that a dealer has to make a living and will offer a lower price but the $5000 he mentioned in my previous visit turned into $3800. Add the $500 mistake and I was pretty much done with this guy. Maybe I should give the dealer a (third) chance and try another sales person but I am not looking forward running into this idiot.

Sturgess on the other hand quoted me the correct price and was quick and friendly with his replies. The problem is the distance and from what I now understand the hassle of service (lights).

btw, thanks for listening to my babbling. It really helps.
 

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The service (wrench) light is no big deal. I thought it would be but it really isn't. I changed the oil myself at 500 miles and it was February and I wasn't going to drive 65 highway miles in 50 degree temperatures to have them change the oil and get rid of the wrench light. The light is small and not that bright so I just got used to it being there. At the 10,000 mile service I may bring it in and have it done-or maybe not if it's still running perfectly. either way it will probably be three years before I get 10,000 miles and it will be out of warranty anyway. I thought about getting the dealer tool but I'm not real computer literate so I didn't bother. I figured I may screw something up hooking it up to my computer. Anyway, I wouldn't hesitate buying a Triumph because of the distance to the dealer. They are great bikes and as long as you can change oil and adjust a chain chances are you'll never need the dealer. As for the Z900rs, I've always been a Kawasaki guy( I own a ZRX 1100 and a ZRX1200)and I bought the thruxton s instead of the Z900rs.There's just something about the Thruxton that does it for me.
 

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Discussion Starter #11 (Edited)
Yeah I know what you mean. When I sat on the Triumph it really felt special. The main reason for upgrading my FZ07 is the fact that I would like to take the wife with me on trips. She is 'petite' but it is tight on the Yamaha and it becomes a challenge on longer trips. The Bonneville seems a better fit (this can also be said for the Z900RS I suppose). I also looked at the Thruxton, awesome machine but also more for solo ride I think.

I've owned a couple of Kawasaki's in the past (GPZ750, Z650, ZR7), also Honda and more then one Yamaha and I blindly rely on Japanese tech for all my cars and tech toys. I still have to develop trust for English engineering but from what I read it seems that they have come a long way.

The wrench symbol blinking at me would drive me crazy to be honest. I am pretty handy with computers and I read here that you can use TuneECU to access and reset the light. But only on Windows or Android, which would be a serious problem for me. I've dabbled with Windows on a MacBook but it was a horrible experience and I doubt that it will be simple with my MacBook Pro with USB-C ports. And I really do not want to go down the path of an Android ow Windows, just because Triumph decides to nag me with useless indicators on MY dashboard.
 

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I have been reading on the forum about the maintenance light and it is bothering quite a few people. It seems you can work around it and the liquid cooled bonnies are reliable too. I hope you don't let an idiot light sway you away from Triumph.
 

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Discussion Starter #13
I am happy to report that I pulled the trigger on a new T120B. Couldn't be happier. I am going to pick it up on Monday if all goes well.

 

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I am happy to report that I pulled the trigger on a new T120B. Couldn't be happier. I am going to pick it up on Monday if all goes well.


Awesome, Congrats, WTG, all that stuff. Where did you pull the trigger?
 

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Discussion Starter #15
I ended up going to GPbikes in Whitby. They had one in stock and made me an offer I couldn't refuse.

Props for Sturgess in Hamilton and especially Derek. He was a great help. Too bad Hamilton is just too far away from me.
 

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I am glad it worked out and Triumph triumphed on your bike decision. I will be seeing you around here and maybe on the road as I go to Kingston regularly. Enjoy your new bike. :)
 

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First, congrats on the new bike! Second, I hear ya about the dealer options in Ottawa. I live in Ottawa and I'm currently looking to purchase a Triumph and will likely end up getting one out of Quebec or NB rather than Ottawa.

I'd take a look at Richmond Motorsports. Just outside Ottawa and my understanding is the owner is a Triumph guy.
 

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Discussion Starter #18
Great, thank you. I saved http://www.richmondmotorsports.ca it might come in handy for sure.

I currently frequent a bike shop in Brockville. He is a good and dependable guy, knows his stuff. They are Suzuki, Beta and Husky dealer and moving towards independent.
I have the Dealertool so I have access to the bike if necessary.
 

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I live north of Toronto, in Barrie. There is only 2 Triumph shops anywhere close to me... and neither are close.
I bought my 2014 T100 from GP Bikes about 150km away.... the sales guy left me very underwhelmed, but they have been great to deal with for everything else.
the only other dealer "close" is Hamilton slightly more that GP Bikes, and in the other direction and harder to get to using non freeway roads.
I change my own oil and that service light is an interesting consideration. I'll have to look into that.
 

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Gord Inglis at Inglis Cycles knows his stuff and he's a good guy. The days of the Internet, ebatly, YouTube, etc make a local dealer less necessary. If you need parts, find a dealer you like and get em shipped.
 
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