[hkt100]

I tried to post this whole story y'day and hope it works today...

I have a brand new T100 for nine days and it started to leak oil and also making a strange tat-tat-tat sound from deep inside the engine.
The agent/distribuotr here had it since Monday and can't fix it.
However they have taken some parts out and put them back. I am just wondering how much investigating they have to do to fix a brand new bike.
They say they need it for at least two more weeks.
Y'day I sent them a letter saying I want it fixed now or a replacement and today they told me they spoke with Triumph UK and they said the noise was normal for up to 3000 k.
I have spoken with some other people and they said this is totally out of order.
can anyone give me any feedback on this.
BTW, I have only done 400ks and doing a max of 100k but with gentle accelaration

 

[sweatmachine]

There is some loud valvetrain noise, but what you're describing sounds like something more.

Where was the oil leak? Oil leaks at the valve cover are fairly common and not a big deal.

If something is definately wrong then they should absolutely replace the bike, but ask them if it's valvetrain noise. Normal valve noise sounds almost like a coffee can full of nuts and bolts being shaken, but quieter.

 

[hkt100]

they thought the oil leak was at the valve cover but they removed it and resealed it and it still leaks.

someone did mention it is a valve problem but even so they do not have the ability to adjust this and they said I should keep riding it and they'll do it later.

also the petrol cap breather doesn;t work. i know this is a small thing but put them all together for a nine day old bike with 400ks and that seems strange to me

 

[sweatmachine]

all are common, get a new gas cap, check the valve clearances, RTV the valve cover gasket and yer done!

 

[vertwrks]

hkt,

Sorry for the spell of bad luck, Lord knows you buy a new ride to ride it and anyone would expect it aught to run perfect.

Hopefully they will do the right thing what ever that may be in your case. Defintely document everything just in case it goes ugly, I doubt it will and typically shops are cool and even though things look bleak now. Does that shop have a good reputation???????I hope so and that they keep it concerning you!!!!!!!

Peace

 

[357Bob]

Get it home & ride it. Ride it. It has a 24 month warrantee.

 

[baldy]

Sorry to hear about your problems.But firstly demand it be fixed(your money just brought a new product) Demand a loan bike if it is going to take some time and contact Triumph email or telephone.because sometimes dealers lie about things due to heavy workload in there workshop and warranty work does not make them money.
REMEMBER YOU ARE THE ONE THAT HAS SPENT GOOD HARD EARNED CASH (unless you are a drug dealer or gun runner)
DEMAND FAIR SERVICE OR COMPLAIN TO ANYBODY WHO WILL LISTEN AT THE DEALERSHIP FROM THE SALESMAN TO THE CLEANER AND DON'T STOP TILL THEY FIX IT!!!!!

 

[ohiorider]

It is a dealer issue more than a bad bike issue. If the dealer (a) is experienced with Bonnevilles, and (b) has a good mechanic or two, these problems should be fixed quickly and you should be on your way.

If on the other hand, there is some really bad mechanical gremlin lurking in the innards of the engine, I'd be talking with Triumph and asking them to take it back in exchange for a new one. Nobody wants a brand new bike that has had the engine torn down by a mechanic of questionable training or talent.

I think Bob357 has the right answer. Get the oil leaks fixed, get it back, and go ride. Just make sure to keep up with regular oil changes and other maintenance items (and keep the documentation) in the event there is some problem in the future.

Bob

 

[ChrisV]

Excellent advice. I would make sure that the current dealer gives you paperwork which makes it clear that they have investigated an engine noise on a brand new bike and have deemed it to be of no significance.

That way you have a clear paper trail back to your initial purchase.

If its any comfort, my new Harleys were much more noisy than my T100 and I got the dealer to write out just this sort of documentation. In the end they were right, it was an insignificant noise.

Good luck, Chris

 

[CAPTDON]

Valvetrain noise on these bikes is noticable- they are not Honda's. Even in the 60-70s they were somewhat noisy. The oil leak shou;ld be an easy fix tho. Like said- warranty 24/unl mi. Ride it ! If it should take a ***** on you - got docs- fix or replace. Gonna be a while - get a loaner till fixxed. Mine has been Honda reliable so far (knock on wood). Good luck & good ridin!!

 

[CAPTDON]

PS You gotta remember there are 2 pistons going up & down @ the same time, and multiple counter-balancers working as well. Noise pollution is one of the biggies why there will be no more aircooled bikes in the near future. I am sure they wil get it fixed rite or replace it. Enjoy it ! Ill venture a guess that this will be the last year of Bonne's Thrux etc.. A modern classic that will soon be just that - A REAL CLASSIC.

 

[TC88]

Any Harley dealers over there in Hong Kong. That might be your safest bet. :-D

 

[ChuckofTahoe]

Maybe being in Hong Kong, you got one of the new Thailand sourced twins.

Hope this is not a sign of things to come.

[ This message was edited by: ChuckofTahoe on 2006-12-10 15:33 ]

 

[Brooksie]

I agree with ohiorider: it is up to the dealer to translate this info to Triumph. and FIX the problem. Triumph is very good about covering warranty. If the dealer doesn't help you, get the local rep.

 

[hkt100]

I also believe these are very simple problems to fix. However they have had the bike for one week and can't solve them and not sure where the problems are. Further to this they need more time to investigate, then they will order the parts and then install them.
So far they have had the valve cover off and on and that's not the problem.
I really want to have this bike but I feel I am in the wrong place to own one.
I could go and get all the work done by another guy but then I would be losing the "factory" warranty which I paid extra for.

 

[English_Spanner]

Ask Triumph why they are letting these incompetent **** deal with their bikes.

 

[CommandoRdster]

I agree. Get everything documented,by the dealer as to what repairs were done to your motorcycle. If it's not written on your work order, make them write it, or verbally tell you, while you document it on your work order, and have them( a service manager, or dealership manager, not some flunky) sign it. If you do not receive a work order, because " It's warranty work, and there is no charge" BUNK! Get a documented work order. Without documentation, should it come to a legal action, you will not have a leg to stand on. I have been in the auto repair business over 30 years, and we see practices like this all the time.(Not in my shop!)

Even if the problem is solved to your satisfaction, I recommend that you make Triumph aware of the problem. It's feedback from their customers that helps them improve the breed, after all.

I would also keep meticulous records of my maintenance, just in case there is an early failure, you want to prove you kept your end of the bargain.