[EliziumS3]

I sure miss my ol' S3... been in the shop almost two months now for a blown head gasket, which I am close to matching on a personal level.

Anybody have any advice about who to contact at Triumph to complain about your local dealership? I'd be happy to help get their Triumph privileges revoked permanently.

 

[Boezack]

Just start calling everyday, they will get the message.

 

[Triple_Rider]

I hear you on that, seems all dealers are slow. How'd you blow a head gasket already?

 

[EliziumS3]

Triple_Rider:

That's an excellent question. My bike has 1500 miles approx., and I ride it pretty conservatively.

Your guess is a good as mine.

 

[Triple_Rider]

Well that sounds like a warranty issue, which explains why it's taking so long.

 

[EliziumS3]

I guess, although it doesn't explain why:

1) Other then the day after I dropped it off, nobody from the dealership has EVER called me.

2) Every time I call they say "We're putting the engine back in today or tomorrow, I'll call you"

3) They don't want my business, if I WAS paying, I'd be taking it somewhere were I think they WANT me as a customer.

 

[TRISPEED]

Bad news about your bike. I take it the dealer has the new head gasket but doesn't have the bike put together. The winter time is the best for riding down here and you are missing out. I feel for you and hope the job is done soon and done right.

 

[gr8shandini]

Do you have a way to tow or truck it home? I'd demand the bike back. A head gasket should take two days, not two months. With just 1500 miles on the bike, you shouldn't even have to mill the head.

I would also contact Triumph USA and demand some sort of compensation for being without a bike for so long.

 

[drainbamage]

I understand your pain, mate. Mine's on the shop waiting for a bendix for almost one month. It seems the spare part is in England waiting for other orders so they can send it all at once and save a few €uros.
The bastards.

Anybody have any advice about who to contact at Triumph to complain about your local dealership? (...)

Oh yeah! Same here! :hammer:

[ This message was edited by: drainbamage on 2007-02-12 13:07 ]

 

[BUCKET]

Fn dealers,seems they are the same world over.Except Moto Arena at Nerang,Qld seem pretty good. :hammer:

 

[jaben]

I believe the name of the guy in question is Peter Carleo.
I seem to have lost his email address though. You can phone Customer Service: (678) 854-2010, extension 2064
a 1-800 number would be nice but........
Good Luck ( at least better than I had)
John

 

[tealetm]

Get on the horn. Call constantly and voice your level of pissed off-ed-ness. Keep it going for about a week, then write them a serious letter, and copy somebody from Triumph on it. Then keep making calls. At some point you should take the bike back, get it repaired elsewhere and insist Triumph foot the bill to get it fixed in a timely manner.

 

[tealetm]

Get on the horn. Call constantly and voice your level of pissed off-ed-ness. Keep it going for about a week, then write them a serious letter, and copy somebody from Triumph on it. Then keep making calls. At some point you should take the bike back, get it repaired elsewhere and insist Triumph foot the bill to get it fixed in a timely manner.

 

[drainbamage]

Thanks for the info. I'm gonna wait a couple of hours so I can cool off a bit and don't sound too homicidal in the email!