It normally takes a lot for me to get upset and complain about service employees, but what I recently went through with California Triumph in Mountain View, Ca., pissed me off.
About two months ago I called their parts department and asked to order and purchase the rider's backrest for the long haul seat on my 2010 Tbird. I was told that they did not have any in stock and were on back order and would take weeks to get in. I decided to take his word for it and figured I could wait.
I waited a whole two weeks and went ahead and ordered the backrest on their website. After a couple days I received an email from the parts department stating they did not have it in stock; no explanation. I emailed them back, twice, and asked if my credit card was charged and to make sure I was refunded if it was charged.
A few days went by with no answer and I finally called. The salesman was rude and told me that there was no reason to refund my card since it was never ordered. I asked him how long it would take to get it. He told me its on back order. At this time I am getting upset since he is not trying to explain to me why it could not be ordered; it was like pulling teeth to get info from him. I asked how long it would take if it was ordered, and he said no one in the US had it in stock. I asked how can they get one for me. He said the backrest would come from England. I continued to pull teeth and asked him, if he ordered it, how long would it take. His answer was, one week, two months, a year - I have no idea. At this point I just hung up.
That was in September. Last week, I decided I had nothing to lose and went ahead and ordered the backrest from Pure-Triumph.com, which is located in Florida. I received it in 6 days. I cannot, for the life of me understand why California Triumph pulled my leg, not once, not twice, but three different times. I have been to their shop numerous times and I have to say that their sales people and service department are top notch, however, I will not go there again due to the horrible experience I had with their parts department.
I will, however, shop regularly online with Pure-Triumph - Thank you Pure Triumph.
About two months ago I called their parts department and asked to order and purchase the rider's backrest for the long haul seat on my 2010 Tbird. I was told that they did not have any in stock and were on back order and would take weeks to get in. I decided to take his word for it and figured I could wait.
I waited a whole two weeks and went ahead and ordered the backrest on their website. After a couple days I received an email from the parts department stating they did not have it in stock; no explanation. I emailed them back, twice, and asked if my credit card was charged and to make sure I was refunded if it was charged.
A few days went by with no answer and I finally called. The salesman was rude and told me that there was no reason to refund my card since it was never ordered. I asked him how long it would take to get it. He told me its on back order. At this time I am getting upset since he is not trying to explain to me why it could not be ordered; it was like pulling teeth to get info from him. I asked how long it would take if it was ordered, and he said no one in the US had it in stock. I asked how can they get one for me. He said the backrest would come from England. I continued to pull teeth and asked him, if he ordered it, how long would it take. His answer was, one week, two months, a year - I have no idea. At this point I just hung up.
That was in September. Last week, I decided I had nothing to lose and went ahead and ordered the backrest from Pure-Triumph.com, which is located in Florida. I received it in 6 days. I cannot, for the life of me understand why California Triumph pulled my leg, not once, not twice, but three different times. I have been to their shop numerous times and I have to say that their sales people and service department are top notch, however, I will not go there again due to the horrible experience I had with their parts department.
I will, however, shop regularly online with Pure-Triumph - Thank you Pure Triumph.
