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My experience w/ Performance runs hot and cold. For example I had a warranty claim on the cooling fan of my Speed Triple. I took it in the week before a weekend ride I had planned. The service manager was aware of this and indicated that I could pick the bike up after they diagnosed it and return after the weekend for repair. When I arrived, to pick up the bike, the service manager handed me the key and wished me a nice weekend ride. When I got to the bike it was disassembled (and my ride had left). They provided me a ride home and I missed my ride. On the "good" side, the battery hold down strap had dry rotted and broke. They provided a new one, no questions. Just my 0.02.
 
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