[Django]

Hi All,

Just wondering how many of you - like me - have not received a letter for the drag link bolt recall. Obviously I can get the work done without, but having not had a letter for the bags recall either, I am wondering how interested Triumph are in communicating problems with me.

My feeling is that it is up to them to tell me rather than me find out by chance - if it weren't for you guys I would know nothing about it and could be riding around on a dangerous machine! As it is, I have checked the bolt and there is no problem (yet), so I will get it done at the next service.

Cheers,

Django

 

[oldbiker]

I haven't received a letter from Triumph and not sure if i ever will, My dealer where i purchased the ST from called and informed me that my vin number fell into the recall category. I also will have my loose left mirror replaced, not a recall just a warranty issue.

 

[GRN]

No letter here yet either... and yes, thanks to places like this we can stay on top of such things.

 

[KevyKev]

No letter here yet either. Maybe us yanks are at the bottom of the mailer list?!? :???:

 

[GRN]

A buddy of mine a hour south of here, bought his bike two weeks before me, got his letter about the same time the issue of the recall hit the boards :???:

 

[bakwheeltango]

no letter. Dealer was going to call me...
but this awesome forum allowed me to beat him to it.

 

[Django]

Hi All,

Thanks for the responses so far - anyone else in the UK not got it?

I live an hour from the factory so it isn't just the 'Yanks' Kev. I would have thought that this is a basic piece of customer service - they must only have a couple of thousand letters to send worldwide. Database, secretary, best part of a day, Bob's yer Uncle. Or did they all work on the new brochures?

Cheers,

Django

 

[stbadge]

Got mine about 5 weeks ago ! SORRY!

 

[86gn]

I thought I would wait a while and see if I hear anything. Its a couple hour ride to the dealer and the weather isn't that great this time of year.
I want to see how my dealer is going to handle this.

 

[BallaRAT_ST1050]

I recieved my letter yesterday in the mail but informed my dealer about it 3 weeks ago.
I love this site - if I had to rely on Triumph or my dealer nothing would get done :-D :-D

 

[BMWK100]

No letter, but I got a call from my dealer in early December. The dealer still does not have the tools to complete this repair.

 

[StevyR]

had the work carried out last week, but still don't have a letter. Incidentally the old bolt was fine.

 

[kneedown]

I'm another Brit that hasn't had a letter (or any communication) from Triumph or my dealer. How hard can it be to mailshot customers in this day and age? Fortunately sites like this one provide an excellent service, shame Triumph don't.

 

[azicat]

I received my recall letter 9 Jan, although the letter was dated 12 Jan!

 

[Granvil]

I've heard nothing either - from Triumph or my dealer, who has now gone solus Honda, so maybe not so interested in Triumphs.
I'll have to chase it when I next get home - but big thanks to this forum - you'd think that Triumph would have realised they have to make a bit of effort when there are resources like this available on the web.

 

[Condolini]

I got a call from the dealer. Rode out the next day, they replaced it in about 20 minutes. They also lubed my chain at no cost.