[sweatmachine]

This is a tail of dispair and triumph!

I jumped on the bike to grab lunch today and noticed my left-side predator was cracked at a weld, just in front of the kickstand tab. See pic:

I checked the right side to make sure it wasn't cracked, or if there was a seam I'd never noticed before, and it wasn't.

After looking at it more, the pipe is just waiting to peel and separate, and it looks to be leaking a slight amount of exhaust.

These puppies weren't cheap ($550), and I'm very happy with the sound and quality other than this little incident, so I was hoping British Customs would do right on this.

I called there and they told me they had another set (brand new!!!) coming my way in the mail today! How's that for service?!?! They just asked that I send the old ones back to them once I receive the new ones. That is great, no down time.

They said they had a problem with the polisher taking off too much material and a few pipes had cracked, but it's since been corrected. If you're on the fence about these pipes this is just another reason to get them, great service!

 

[tcb]

Check right in front of the flange on the header pipes frequently also, especially if you run at high RPM alot, as I've had three crack there, presumably from high frequency vibration.

 

[kliff]

Got a link Sweat, those sound like some good folks to do business with! :-D

 

[Riven]

Too bad about the cracks, but what great service! I've been thinking I really want to put some Thruxton headers and Preds on mine this summer, and this account just puts fuel to the fire!

 

[pabonne]

Bummer. Impressive recovery though, let us know how it turns out. Sure is nice to hear about quality goods and service in this day and age.

 

[MOBRIT]

Hey, SM,
Are the Predators chrome or SS?
Good to hear positive comments about service.
The general retail market info is that the dissatisfied clients complain to 10+, and the happy tell 5.
Bob

 

[sweatmachine]

Predators are polished stainless, they look better than chrome.

British Customs

 

[CYNCRZR]

Matt Capri of British Customs is the Man... just another example of the fine people you meet when you own a Triumph!

 

[Thrux-ton-up]

I had a similar problem 2 years ago with my Predators. The crack occured on the weld that attaches the cone at the end. The day I called Sean he sent a new set of pipes, a South Bay T shirt and some more main jets ( I was still playing around with getting the set up right) all at no cost. Included the return set up for UPS so I paid no freight and simply put the old preds in the box, taped it up a dropped it at the local UPS store. Over 20,000 miles on this set with no problems. JCW

 

[Freeze]

It's nice to see someone these days stand behind the products they sell.

good on ya, B.C

:upthumb:

 

[MOBRIT]

Haven't shopped BC, but will now.