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Discussion Starter #1
Yet another broken Bonneville footpeg. I've attached my communication with Triumph customer service regarding the incident.

I believe it's an issue the manufacturer should take a little more seriously, but they are refusing to accept any responsibility whatsoever. I didn't actually expect them to replace my parts for free (see letter), but I am disappointed by their complete lack of accountability.

Has anyone else contacted Triumph regarding these failures? How did they respond?

LETTER said:
On Thu, Oct 27, 2016 at 12:04 PM, Viperject wrote:

To Whom It May Concern:

While riding in heavy traffic last night, I stood up on the footpegs of my Bonneville to cross a bump in the pavement. The bump was not a particularly large or rough one and I was traveling at less than 5 mph. Nonetheless, my right (brake-side) foot rest snapped, breaking completely free of the frame and nearly causing me to lose control of the motorcycle. I managed to pull the bike to the side of the road before wobbling into traffic or being hit from behind. I was able to retrieve the broken peg AFTER it had been crushed by several cars and trucks.

My bike has about 16,000 miles and has been well maintained. I do not live in a wet/corrosive climate. At 5-feet-8 and 175 pounds, I am not an excessively large/heavy rider. Prior to the failure, the peg was not loose. The bike has never been dropped on its right side, so there is no reason to believe it had any pre-existing damage prior to the failure.

Internet forums indicate this is, in fact, a very common failure. I have never experienced a similar failure on any other make or model of motorcycle in my 15+ years of riding, and upon inspection of my broken parts, it would appear that the peg's fastening arrangement is inadequate... and dangerous.

I used my VIN to search for safety recalls on Triumph's website, but no outstanding recalls exist for my machine. Have any safety recalls/bulletins been issued regarding these broken pegs that are not appearing on your website? If not, would you consider shipping a new peg assembly to replace my failed pieces? Honestly, I would feel most comfortable replacing both the right AND left peg assemblies; after this failure, the original left (shift-side) assembly makes me nervous as well.

I have attached the parts fiche for these items and their Triumph part numbers. I would like every piece from the mounting bracket to the peg itself (and everything in between). Since my assembly was run over by several cars after it left the bike, the parts are now deformed/compromised and I do not wish to re-use any of them.

Please let me know your thoughts. Had I actually crashed because of this failure, I feel we would have a much larger issue on our hands.

Thank you for your time.

Right Side:
Footrest, RH, Front. Triumph Logo Footrests - Part No. T2081014 - $78.64
Peg, Bank Angle - Part No. T2080990 - $11.91
Return Spring, Footrest - Part No. T2080819 - $4.67
Circlip, Ext, 8 x 1 - Part No. T3500210 - $3.63
Clevis Assy, Footrest - Part No. T2070876 - $21.63
Pivot Pin, Footrest - Part No. T2080721 - $3.80
Locknut, Flanged, M8 x 1.25 - Part No. T3350004 - $2.17

Left Side:
Footrest, LH, Front. Triumph Logo Footrests - Part No. T2081013 - $78.64
Peg, Bank Angle - Part No. T2080990 - $11.91
Return Spring, Footrest - Part No. T2080819 - $4.67
Circlip, Ext, 8 x 1 - Part No. T3500210 - $3.63
Clevis Assy, Footrest - Part No. T2070876 - $21.63
Pivot Pin, Footrest - Part No. T2080721 - $3.80
Locknut, Flanged, M8 x 1.25 - Part No. T3350004 - $2.17

>>>>>>>>>>

On Fri, Oct 28, 2016 at 9:40 AM, Triumph After-Sales wrote:

Thank you for the email and for the feedback regarding your footrest. It is unfortunate that this has happened. I did make a check on your VIN, and can state that there are no open recalls on your bike. Any parts that you need to make the repairs to your bike can be ordered through your local Triumph dealer. If you need assistance finding the closest dealer, there is a list of our dealers on our website Triumphmotorcycles.com. Please let me know if you have any other questions.

Thank you,
After-Sales Team

>>>>>>>>>>

On Fri, Oct 28, 2016 at 10:13 AM, Viperject wrote:

I am disappointed with Triumph's response to this issue.

Footpegs are not wear items. Riders should be confident that footpegs will safely last the life of their motorcycles, especially motorcycles that are not very old and have been properly maintained. Brakes, chains, even engine internals... these are wear items. Riders assume footpegs are solid and reliable attachments to their bikes' frames.

This is either a design flaw, a metallurgy problem, or both.

Google this issue and you will see that it has occurred to many Bonneville owners all over the world. This is the sort of failure that could literally kill a rider; I hope Triumph will take it more
seriously.

>>>>>>>>>>

On Fri, Oct 28, 2016 at 11:28 AM, Triumph After-Sales wrote:

Thank you for the reply. Triumph takes all safety concerns seriously. We test our motorcycles at the factory with safety, and performance as paramount in our efforts. I can assure you that your model has passed all the tests, and we have not found any design issues with the Bonneville. I checked the system and determined that there are no open recalls for you motorcycle. We are confidant that the issue you are experiencing is not born from any manufactured defect, or flaw in the design. There has to have been some pre-event that generated this issue.

Please let me know if you have any other questions.

Thank you,
After-Sales Team
 

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Unfortunately it may take a death or maiming and a large lawsuit to make them take this seriously. With the amount of documentation about this issue it doesn't seem like it would be too difficult to prove negligence. Until then beefing up the mounting as illustrated in forum threads is a good idea. You might want to inform Triumph that you're sending your emails to the NHTSA www.nhtsa.gov
 

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It's obvious that the anonymous Mr After-sales team has a keyboard with a key marked "deny all responsibility", this generates a standard response.

Funny how corporations can get away with this. Me, as a small manufacturer, have to stand up and explain myself when one of my products fails. Customers demand full reports and can become a right PIA.
 

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Unfortunately it may take a death or maiming and a large lawsuit to make them take this seriously. With the amount of documentation about this issue it doesn't seem like it would be too difficult to prove negligence. Until then beefing up the mounting as illustrated in forum threads is a good idea. You might want to inform Triumph that you're sending your emails to the NHTSA www.nhtsa.gov
The only way to get them to listen and do something about it is to file a report with NHTSA.

OP, Please follow the link and file a report.
 

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Starter idler gear boss, rear wheel spokes failure, Sprint ST and a few other 3cyl. head gasket failures, stator + R/R premature failures. But like BMW rear drive failures and a few other makes denying is part of the CYA that keeps them from having massive recalls. I love my Bonneville had have had 3 to date. If however this 13 shows signs of failure I'm dumping it never to return to Triumph again.
 

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Not a good image. Misspellings should have been addressed "pre-event" of the email being sent.

For my fellow English majors, "We are confidant ('confident,' perhaps?) that the issue you are experiencing is not born ('borne' would do well here) from any manufactured defect, or flaw in the design. There has to have been some pre-event that generated this issue."

Pity.

Cheers

Richard
 

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Not a good image. Misspellings should have been addressed "pre-event" of the email being sent.

For my fellow English majors, "We are confidant ('confident,' perhaps?) that the issue you are experiencing is not born ('borne' would do well here) from any manufactured defect, or flaw in the design. There has to have been some pre-event that generated this issue."

Pity.

Cheers

Richard
English being written by non english speakers often tymes indz up screwfked.
 

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The only way to get them to listen and do something about it is to file a report with NHTSA.

OP, Please follow the link and file a report.
And further, those of us who've broken them ourselves (anyone who's dropped their bike over in a garage moving it around), should be cc'd on it (could be pages, but that will certainly put a class-action prick in their ear). And..., we could sign your letter too.

Do what I did (after the fact, of course) and get a set of footpegs for a Yamaha (from my FZR600), new, $9 (both/shipped), and fit those, keeping the Triumph "Snap-Off Footpeg Co., LTD" pegs stuffed away in a drawer. A low one. So if they fall out, then won't break...

BTW, the Yammy ones have a bit of an air-gap in the rubber, so they arrest transmission of resonant frequencies generated by the engine pulses (you'll feel less vibration in your feet and they won't go numb after hours of riding).
 

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Obviously I don't know your specifics, but if you have a relationship with a dealer, I would try working though them. A GOOD dealer (that's important) can be a valuable asset when dealing with Triumph.
 

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Interesting thread. If you still have the parts and do not plan on filing a report, I going to school at an engineering school and I know of a few classmates that would love to perform a failure analysis on this. PM me if you still have the parts.

Ultimately, a report should be filed, and chances are they will want the parts to analyze.
 

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If someone has a peg break as you did and crashed and injured or killed them self, it could very well be written off as crash damage. I don't own one of these bikes, but I'm curious as to why the pegs break. It would be nice to see some close up pictures of the break, if some folks out there wouldn't mind. Maybe something could be done to make them safe ? This is so surprising to me because of all the years I've ridden dirt and ever broken a peg. Bent them, yes, but never a failure from a Husqvarna, Bultaco, Triumph, Benneli, BSA, Suzuki, Yamaha, or Honda. I broke an aftermarket Chinese peg off of my Ducati when I dropped it, but that's a different situation.
 

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This is a known issue with the Modern Classics. Lots of these reports in this forum. Triumph have been ignoring them for years.
 

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Damn you PopPop ............... I wish you would change that Avatar of yours!!


( As he finishes typing, he sets his Surface aside ........ and heads for the refrigerator )
 

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Discussion Starter #14
You might want to inform Triumph that you're sending your emails to the NHTSA www.nhtsa.gov
I will absolutely look into this.

I assume the rep with whom I've been emailing is probably from some foreign, outsourced customer service firm. Anyone have any luck contacting actual decision-makers within the company? I'm considering sending my story to one of the larger motorcycle magazines; if it sees print with one of them, they'll surely be able to contact the people who matter.

My final message to Mr. After-Sales:

LETTER said:
On Mon, Oct 31, 2016 at 3:58 PM, Viperject wrote:

I have owned this motorcycle since new. There was no "pre-event" that caused this failure.

Imagine that the steering wheel pops off of a four year-old Chevrolet with just 16000 miles as its driver is navigating heavy traffic. Assuming the driver manages to avoid a collision, do you think Chevrolet would respond to the situation with a complete and utter lack of accountability? Do you believe they would tell that driver that a "pre-event" must have occurred to cause his steering wheel to come off?

Triumph's attitude toward this issue is very concerning. Good luck to your company when a rider's broken peg results in his or her death.

No further communication is necessary.
 

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"do you think Chevrolet would respond to the situation with a complete and utter lack of accountability? "

Unfortunately, history has shown that the answer to this is "yes". It's usually all about money. Until they feel the cost of settling lawsuits exceeds the costs of a recall, denial is the norm.
 

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Definitely report it to regulators.

As an aside, a few months ago, I was checking over my 2001 Bonnie, and found that one of the footpeg mounting bolts was loose. If left in that condition, the exposed threads would eventually have corroded and the bolt might have broken. Worth keeping an eye on.
 

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I will absolutely look into this.

I assume the rep with whom I've been emailing is probably from some foreign, outsourced customer service firm. Anyone have any luck contacting actual decision-makers within the company? I'm considering sending my story to one of the larger motorcycle magazines; if it sees print with one of them, they'll surely be able to contact the people who matter.

My final message to Mr. After-Sales:
Good luck with that mate. I (and many others in here I suppose) would strongly suggest to go on and push it a little further. I don't know if this would be a magazine or somebody higher inside Triumph. I would suggest the latter because I believe that a well known company such as Triumph will take it seriously. If I were in their shoes I would rather send out to all bonneville owners a new pair of foot pegs along with a letter explaining why rather than facing lawsuits from customers and their insurance companies respectively (in case of injury). After all this would prove how seriously and responsibly I take the business.
In my business I tend to check out the relevant fora and social media pages to see what consumers experience with my product. Hope somebody from Triumph does the same and will read this thread.

In any case carry on for the shake of all of us in here. Good luck.
 
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