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There is a possibility that they will allow a return if you insist. They might try to say that you did not ask if they worked with the factory bags, but the counter to that would be that there is an implied serviceability on their part. It is on their ticket to inform their customers that it is not compatible with the bags.

Have you examined their literature/catalog to see if there is such a disclaimer re the bags?

The last resort is to do a charge back on your credit card and then present your case in that arena.
 
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