Triumph Rat Motorcycle Forums banner

What is up with parts??

2K views 13 replies 9 participants last post by  Glencoeman 
#1 ·
My 2016 Street Twin has been at the dealership getting serviced since June 16. It's August 7th now, meaning we're coming up on 8 weeks in just a couple days.

The dealership (Moto Richmond in Virginia) has been great. They've been very responsive and kept me in the loop with communication and updates. The issue I was having was intermittent, so understandably, it took them a couple weeks just to reproduce and confirm the problem.

The repair (replacing my catalytic converter) is covered under the federal emissions warranty. I asked them to replace my plug caps while they had the bike too. So, in terms of parts, I needed a catalytic converter, a section of tailpipe, and two spark plug caps.

That was all annoying but understandable. It was also three weeks ago.

Apparently the parts have to be shipped from ENGLAND.

How in the world can Triumph run a dealership network in the US and not have a parts warehouse (or two) in the states?!!

What gives? Anybody know what's up with this? I just can't believe Triumph wouldn't have a warehouse here. That can't be right can it?

If this were a Kawasaki (or a Honda or Suzuki) there's no way those parts would be getting shipped all the way from Japan.

It feels like I'm dealing with a fly-by-night amateur operation, not an international motorcycle manufacturer.
 
See less See more
#2 · (Edited)
The situation is clearly intolerable. Should have nothing to do with werehousing however. Parts warehouses have been made largely obsolete by modern shipping which gets needed items halfway around the world overnight. The Dealership's expanation is BOGUS! They should have been able to get parts from England (or Thailand) in 2 days.
Indeed, several forum members have talked about getting a cat-delete X-pipe from Meerkat in Australia in FIVE DAYS!
Here is another angle; this forum is full of Street Twin owners who have replaced their catalytic converters with X-pipes. There must be a dozen Forum Members who have nearly new unused cats in their garage. I'll bet many would be willing to send it to you or your dealer for just the cost of shipping (overnight). I know I would; but I'm not planing to get my Meerkat X-pipe till the end of the riding season.
COME ON GUYS; LETS GET TOPPER-2k back on the road before the riding season is over! Someone send him your unused converter!
If you dont have a catalytic converter to donate, what about sending a message to MOTO RICHMOND urging them to get off the dime and give some service.
ARE YOU LISTENING MOTO RICHMOND?
 
#3 ·
If this were a Kawasaki (or a Honda or Suzuki) there's no way those parts would be getting shipped all the way from Japan.
Not true. I had a Yami once that had a fork get damaged during service. They were going to have to ship one from Japan, but a guy at Yami did some digging and found one at a dealership in Cali. Dumb luck really as it wasn't something they stock in a US warehouse.
A cat is a pretty unusual part to go bad. Most people want to remove them, not fix them. Plug wires OTOH should be stocked item though.
 
#4 ·
Easy fix, Decat it with a xpipe most dealers stock them or send for one from Meerkat and your bike will love you for it, doesn't make the bike louder just opens things up and gets the exhaust out quicker and just a bit more throater, the stock cat is so restricted, plug leads can be found easy.
I had to wait for 6 weeks to replace a side cover that got damaged from my bike rolling off the side stand, yet I can order parts for my old Norton from England and get them here in Aussie land in 3 working days, yes Triumph can be slow on parts, maybe they don't expect them to break :crying:

Ashley
 
#12 ·
Easy fix, Decat it with a xpipe most dealers stock them or send for one from Meerkat and your bike will love you for it, doesn't make the bike louder just opens things up and gets the exhaust out quicker and just a bit more throater, the stock cat is so restricted, plug leads can be found easy.
I had to wait for 6 weeks to replace a side cover that got damaged from my bike rolling off the side stand, yet I can order parts for my old Norton from England and get them here in Aussie land in 3 working days, yes Triumph can be slow on parts, maybe they don't expect them to break <img src="http://www.triumphrat.net/images/TriumphRat_2015/smilies/tango_face_crying.png" border="0" alt="" title="Crying" class="inlineimg" />

Ashley
Ashley - I’m interested in a decat for my 2016 Street Twin, especially after reading your post here.

I was worried about it being too loud, but you mentioned volume isn’t significantly greater.

I’m also interested in the benefit of the bike running cooler, which it seems like many are reporting.

Just a couple questions:
1. Are there any disadvantages to a decat?
2. Are there any states a dealer won’t do this due to regulations?
3. How much should a decat with a meerkat cost if done at a dealer?

Thx!
 
#5 ·
You dealer been great, 8 weeks for them to fix your bike *** I be looking for a better dealer, but then doing your own work is the only way you will learn about your bike, replacing a xpipe with something that works better than a stock cat and your bike will love you for it, knowing your own bike if anything happens while out riding, no dealer on the road.

Ashley
 
#6 ·
I actually found and purchased a cat on ebay. Had it at the dealer in 2 days. Then they told me the repair was going to be covered under warranty and the parts would be overnighted. So I opted to wait for the brand new part. Wish I hadn't now.
 
#7 ·
For warranty work on two diferent issues (fuel chafcoal filter bypass and front brake lever switch), as well as the recent recall for the headset cable tender, I have always had to wait 6-8 weeks due to Triumph not stocking a U.S. warehouse enough to cover demand. This for both the triumph dealers in the Denver area. It seems pretty consistent with Triumph; poor support of customers and dealers. Even Moto Guzzi, another almost obscure brand, makes it far easier to get parts.
 
#8 ·
I picked the bike up a couple days ago. I'm friends with one of the techs there. He said Triumph DOES have a couple US warehouses. They just don't keep them stocked apparently. He had another job that had been waiting 6 weeks for parts.
 
#9 ·
Your earlier post about your bike losing power:

https://www.triumphrat.net/water-cooled-twins-technical-talk/950726-losing-power.html

Sounds like the dealer found no OBD codes and had trouble duplicating the problem. It's beyond my understanding how replacing the cat converter is going to help. The catalytic converter has no left and right sides. It's just a plenum in which gasses from the left and right cylinders intermix. Exhaust gasses enter at the front, and exit at the rear. What's the dealer's plan if the problem is not fixed when the cat is replaced?

A street Twin has a single throttle body feeding both cylinders. I'd look first at an ignition problem, checking plug caps and the security of connections at the ignition coils.
 
#10 · (Edited)
Your earlier post about your bike losing power:

https://www.triumphrat.net/water-cooled-twins-technical-talk/950726-losing-power.html

Sounds like the dealer found no OBD codes and had trouble duplicating the problem. It's beyond my understanding how replacing the cat converter is going to help. The catalytic converter has no left and right sides. It's just a plenum in which gasses from the left and right cylinders intermix. Exhaust gasses enter at the front, and exit at the rear. What's the dealer's plan if the problem is not fixed when the cat is replaced?

A street Twin has a single throttle body feeding both cylinders. I'd look first at an ignition problem, checking plug caps and the security of connections at the ignition coils.
Haha
I work in the auto biz and see it all the time--wait on a part and then oh, that didn't fix it
you are prob right here

side note--I am new to Triumph but have been ride 40 years and had many many brands and while i Really like my new speed twin so far I have to say triumph sucks on parts, accessories, online parts listing, dealer support items and general knowledge-and their help email line is a joke--canned letters, their regular website sucks, links broke, config tool takes you to wrong place, are they checking it ?
they could step up their game in aftersales--I have lots of experience with other brands and they( triumph) are weak like circus lemon-aide - -just saying
 
#14 ·
The problem could be electrical as the wiring loom around the headstock is worn through by the clutch cable rubbing on it. It is a known problem (some owners have had a complete new wiring loom!) which causes a host of electrical problems and Triumph keep changing the clutch cable guide under warranty. However, the clutch cable is still tight on the loom. I just removed the clutch cable from the guide and it no longer rubs against the loom. Check your bike to see if the wiring loom is worn through. If it is, change your dealer.
 
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top