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post #1 of 24 (permalink) Old 05-23-2019, 05:51 AM Thread Starter
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Amal Premier carb.

But disappointed with Burlen who make the amal carbs, I bought a Premier alloy carb from them and found that the metal of the float bowl was faulty, I contacted Burlen and they said I would have to send it back for inspection before they could supply a replacement. They sent me a replacement but no apology for the faulty goods and they will not cover the £4.55 postage it cost to send the item back to them. Considering the money this carb cost, I think this is poor after sales service.
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post #2 of 24 (permalink) Old 05-23-2019, 06:21 AM
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Interesting, what was wrong wirth the flat bowl metal?

I was on the other side, I sent them carbs I was sure were wrong, they did replace something but I am sure that at the end it was another problem that lead me blame the carbs. I had to pay overseas shipping too......

They were always polite and knowledgable, even though they probably knew I was wasting their time.

I was happy with the experience at the end. (Unlike wirth Tri-Cor / Andy Gregory....... ( 😉 &#129414)
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post #3 of 24 (permalink) Old 05-23-2019, 07:43 AM Thread Starter
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The metal was sort of flakey, there was a small patch that had come off in layers? My complaint is that it was definitely a fault in the metal and I should not have to pay for its return.
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post #4 of 24 (permalink) Old 05-23-2019, 08:58 AM
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They should have reimbursed you once they verified the flaw,but at least you got the issue rectified.
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post #5 of 24 (permalink) Old 05-23-2019, 09:43 AM
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I had to send a Premier carb back to Burlen as well. They would have refunded the postage but instead I asked that they include a couple inlet gaskets FoC (not the 'o' rings) when it was returned to me, which they did.
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post #6 of 24 (permalink) Old 05-24-2019, 11:24 AM
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Originally Posted by Rusty1 View Post
I had to send a Premier carb back to Burlen as well. They would have refunded the postage but instead I asked that they include a couple inlet gaskets FoC (not the 'o' rings) when it was returned to me, which they did.

Hi Rusty,
What was wrong with the Premier you sent back?
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post #7 of 24 (permalink) Old 05-24-2019, 04:15 PM
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Hi Rusty,
What was wrong with the Premier you sent back?
I couldn't get it to tickle. The float looked high enough for the plunger to push it down but when I put it back together it wouldn't flood, Burlen diagnosed a bad float bowl casting. I didn't really understand what the problem was but the replacement bowl works fine.
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post #8 of 24 (permalink) Old 05-29-2019, 08:48 AM Thread Starter
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They should have reimbursed you once they verified the flaw,but at least you got the issue rectified.
They did eventually refund the postage But now I have a new problem, the drain plug on the new float bowl leaks badly, tried a different washer and drain plug but no good, seems the surface of the bowl is not a good seal, fed up with ths carb, have asked for a replacement or refund, see how that goes?
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post #9 of 24 (permalink) Old 05-29-2019, 01:23 PM Thread Starter
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They did eventually refund the postage But now I have a new problem, the drain plug on the new float bowl leaks badly, tried a different washer and drain plug but no good, seems the surface of the bowl is not a good seal, fed up with ths carb, have asked for a replacement or refund, see how that goes?
Got a call from Burien, they are going to arrange collection of my carb and get it sorted, seems their after sales service is better than I thought.
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post #10 of 24 (permalink) Old 05-29-2019, 02:54 PM
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The drain plug on the new float bowl leaks badly
Iíve had some issues with this as well and I suspect Burlen are trying to find a solution too. On the left is the green washer fitted to my new Premier carbs when they were delivered. Itís a soft rubbery material which sealed well provided you didnít over tighten it, finger tight only. I was worried about the drain plug falling out so nipped it up with a coin and it soon distorted and leaked.

In the middle is the washer fitted to my original carbs, a slightly harder material but still flexible and needs a coin to tighten. This sealed on the originals but leaked on the Premiers.

On the right is what Burlen sell now. Itís rock hard and no amount tightening would make it seal so Iíve had to resort to Blue Hylomar. The chap I spoke to at Burlen couldnít find any records of the green washer being sold despite my new carbs being fitted with them!?
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