That is BLATENTLY illegal. The federal government sued and won against Mercedes many years ago because they said the same thing.The federal superior courts rules that as long as you performed that required maintenance and had receipts for it they HAD to honor the warranty. I believe it is now part of the Robinson-Patman Act and they damn well know it. Go tell them that is illegal and you are going to call the federal trade commission if they don't honor the warranty and you hope they don't because you would like to get a nice settlement including treble damages in the federal courts.
you are absolutely right, but we both know what happens if you try and have that law enforced. They will find ways to get around it, to make your life miserable, etc. i wouldn't even be surprised if they did a little something to your bike that would come back to haunt you down the road. Sorta like suing your employer.....you know how your job would be after that. i think that law is more of a scare tactic in hopes they will follow it to begin with.