I like the Triumph bags, but I am on my second set. The liner separated on the first set and there was substantial bag sag. It is now happening on the second set. I like the leather bag look, but am considering hard bags once my warranty runs out. Until then I will continue to get free bags courtesy of Triumph.
Got a link for LeatherWorks?
Are you talking about the plastic sheet in the lids that holds the lid in shape?
If I push the liner back into the lid and the leather sides back in, the shape is fine. Looks to me like it should be fixed somehow.
If you got yours replaced for this maybe I should take mine back too