I just took mine in today because it recently started stuttering like it's running out of gas and fluctuating at idle causing it to occasionally die. I also asked them to check into the hard starting issue. It's always started harder than what I'm used to on other bikes, but sometimes (particularly lately) it can take several times for it to fire up and keep running. Most of the time when starting it has to putt, putt, putt a few times until it gets up enough rpm's to sustain itself. I'm OK if it just has to turn over a few more times than I'm used to before starting, but once it kicks, I think it should take off like it's got someplace to go. Hopefully they can straighten it out quickly since I'm leaving for the Dragon next Friday (fingers crossed).