I bought my Bonnie in Columbus (100 miles) because the closer dealer in Canton (40 miles) didn't have any Bonnies left over from '05 in early '06 when I bought. However, I had previously purchased my Tbird at Harding's Park Cycle, Canton, and subsequently bought Sue's Vulcan there.
Not wanting to go to Columbus for the valve clearance check and likely adjustment I decided to take it to Harding's. They said it would be 3 hours ($217) if they had to change shims and 1 hr ($74) if they did not. I made appt for Thur, planning to take it up Wed. eve. However, it is supposed to pour Wed. so I decided to take it up early, on Mon. Did so, left the bike and figured I'd pick it up Th or Fri after work.
Got a call Tues afternoon telling me that the bike was ready to pick up and that all they had to do was check the clearances. Everything was A-OK.
What's the big deal? Just this: do you know how easy it would be to put a few used shims in a plastic bag, hand it to me and tell me that I owed the 3 hour job rate plus the cost of the shims? But they didn't do that, and they got the bike done two days before my appointment.
The weather front is supposed to be through here by mid afternoon, and this dealer stays open to 8PM M-Thurs, so I can get it tomorrow.
Generally, I hate dealer service departments and my experience has backed that up, until now. So I just think that when a dealer does something right they should get their props.
Good on you, Harding's Park Cycle, Canton, Ohio
Monte
Linear Mode
