Triumphrat

vanson1200r · 4 Weeks Ago

which directed me to a link to fill out a survey of what I thought of and how I could improve my experience at the dealer. Oh really!

So here is what I said:

To be fair I did ALOT or research before buying the Thruxton. The sales person did not know anything about the bike and I had to educate him about the bike and even correct his pronunciation of "Thruxton" not "Truckston". He pointed at the oil cooler and told me the bike was "liquid cooled". When I took delivery of the bike it had 16 psi in both tires and 7 miles from the dealer I ran out of gas. Better bike prepping (Wilsons asks $1000 plus for dealer prep but I did not pay that fee) and better sales person product education would be my suggestion. When I had work done to repair a blown fork seal and the headlamp burned out after a few weeks I had the bike returned to me with grease on the lower fork leg and the headlamp bulb retainer clip not installed so by headlamp bulb fell out on the way home (it was dark out). At another service to repair a valve cover oil leak I had the bike returned to me cleaned very well but still had the same oil leak. The service department response was "Triumph twins just leak oil". Still leaks to this day.

CommandoRdster · 4 Weeks Ago

Be interesting to see what,if any,response you get.

Probably something like:Thank you for your response.We at Triumph believe it is important to get feedback from out customers on how we can improve our product,and your riding experience. Now in order to immediately improve your riding experience,check out these cool jackets............

Pokeyjoe · 4 Weeks Ago

I'm still finding things that should have been corrected before delivery. This weekend I discovered that one fork had 20mm more oil in it than the other. I don't think that's a dealer issue, rather a factory issue. I did find several things the dealer should have caught before delivery though:

Loose chain (and dry)
Missing EVAP system hoses and rollover valve
Exhaust leaks
No play in the throttle cable
Way too much air in the tires (45 psi or so)
Throttle cable knocked mostly out of bracket on carb

Needless to say, the dealer doesn't get to do any of my maintenance work.

Anchorbend · 4 Weeks Ago

Sorry to learn of your dealers poor performance. Fortunately, my local dealer is very attentive and has quality people working in the sales and service department. I am wanting to get a larger bike for long range cruising and while waiting for the "big cruiser", I am becoming concerned with the quality and number of dealers. This also goes for the Triumph America Corporate and their infamous cutomer relations contact P.C.. A Major weakness of Triumph is its lack of response to customers. It will be interesting if you ever hear anything but a canned response.

rick05rocket · 4 Weeks Ago

My dealer, Pete's Cycle in Baltimore, did an incredible job of pre-delivery set-up, etc., to include installing my aftermarket pipes and making the necessary changes and adjustments to accomodate the new pipes. They also removed the AI, and just did a wonderful job of ensuring my Bonnie was ready to roll.

Subsequent maintenance visits were excellent. The 500 mile service was done well, but more importantly, a subsequent issue with the bike unexpectedly and intermittently cutting out was solved by excellent troubleshooting.

It's too bad that too many folks have to suffer under dealers with poor quality control and inexperienced mechanics.

ride on

rick

Nodster · 4 Weeks Ago

Got the same letter and let them know a few things about the main dealership!! Wonder if I'll hear anything back?

Would've liked to see some additional space to add constructive comments on some points instead of just the usual yes/no choice

rmak · 4 Weeks Ago

I would have copied Triumph's inquiry and my response and sent them to the manager or owner of the dealership just to let them know.

boxerman · 4 Weeks Ago

I'll be very interested in their response. Please share it...

M700R · 4 Weeks Ago

I doubt you'll hear back from Triumph - it's just a survey type letter isn't it?

Am very pleased so far with my dealer. Bought the Triumph just before Christmas and snowy weather kept me from picking it up for days. There was a bit of a break in the weather but still snow on some of the roads and it was quite chilly... I was going to tough it out and ride it home anyway. The salesman put the Scrambler in a dealer's trailer and delivered it to my home. He knew I wanted that bike home bad!

The bike was well setup when I got it, and they did fine at the initial service. I've done the little maintenance required since. They're also good at getting parts I want, like the little Triumph windscreen.

Condotta's Motorsports, Wenatchee Washington. Nothing but good things to say about 'em so far.

Regards, Guy

saul · 4 Weeks Ago

I lucked out with my dealer (Life Cycle in Kalamazoo Mi.), the salesman had great knowledge ofthe bikes, and ownes a rocket3 and a speed tripple, the maintentance guys seem to be top notch, and they always make sure that you are taken care of, unlike a dealer of another brand around here that always drove the sale , then left the costomer in a lurch when anything went wrong. Maybe the other bikes sold ther provide a clue to the service level that can be expected, they deal Triumph, Ducati, and KTM.