The city bag is definately well made, IMO it would hold a lap top in 1/2 of it and other stuff similar in size to a laptop in the other half. It's ideal for someone who has an office type job and wants to commute to work with their newspaper, lunch, laptop, etc. It's not really ideally suited for packing for a trip since it's not all that big and does have this divider down the middle. It could get ripped off, since it doesn't attach permanently but rather snaps in place (the snaps don't have to be used though, it will stay put just by sliding it in place over the rail), so I tend to take it off the bike or lock it with a little cable type lock if I'm just stepping away for a little while. The bag is a nice enough leather brief case that I would worry about someone stealing it not for the contents but just for the bag itself. Here's a few pic's of it installed on my Scrambler:
Note: They also sell a matching tank bag, high on good looks, low on actual capacity, still it would hold your wallet, cell phone, etc, I thinks it's about 2" thick, check the 68 part of Triumph's web site to see it. These items are for people who want style and quality but not necessarily function, unless you need it for commuting purposes. If they made these items 50% bigger I think they would be much more functional, but that's just my opinion. I do like the fact that it really easily detaches, and that it looks good, but think it's a little too small for real load carrying (for touring) capacity, which is one reason I installed a luggage rack.