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Venting - Dealer

1K views 8 replies 8 participants last post by  lambroving 
#1 ·
So here in Colorado, a dealer has 30-days to get a title to someone when they buy a vehicle. Esp if the person pays cash (check, which I did, and was cashed a month ago).

The sale was over 30-days ago. Guy I bought from at the dealer said to call him to remind him to get it through their title clerk the next week. I did. He said he did. Nothing. A few weeks later I call to ask about the title. No one there to talk to me, but say they'll have someone call back. No one ever does.

I call and reach someone a few days later, finally, and ask if they have the title. They said they're sending it out. Nothing. A week more and I call again, again I'm told someone will call back. No one ever does.

Finally call until I get someone and that person seems annoyed I'd even bother them, but says he'll send it out that day. A week later, nothing. Talk to them late last week and surprise, they have the title there (50-miles away). So he says he'll send it out Friday morning. Checked mail today, Tuesday (delivers by 0900), nothing (it's only 50-miles away and same state, so more than a few days for mail to get down the road is suspect).

It's past 30-days. I call. Clerk says they will send it. I say, too late, I'm filing a complaint with the state. They don't give a ****.

Since Colorado charges you $25/month (up to a total of $100) for non-registration and I'll likely be heading overseas again for the winter before I get the title, their actions are not only inconvenient (and illegal according to state law), but will now cost me more than registering the bike (if I COULD register it..., I don't have any papers, so nothing I can do until they decide they don't actually have a title on the bike, or send it to my PO Box where it'll sit for 5-months or more).

I've started a complaint with state revenue/dealer compliance. What else, short of paying an atty to file suit (it's more than small claims)? Posting on forums to warn others of course, but they act like I need to just bend over and take it, now that they have my money and cashed my check. I'm open to anything legal that people can suggest. Seriously pissed.
 
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#2 · (Edited)
50 miles away? That's a nice warm up to a days ride. Ride over to the dealer and pick up the title.

Am I missing something, or wouldn't your bike be registered at the time you receive the title? Shouldn't that also include plates with registration stickers? In Washington, there wouldn't be anything left for me to do on my part aside from having to explain to the officer why I'm still riding on the temporary plate.
 
#4 ·
Tom - I would see if my local TV station and/or newspaper has a Consumer Affairs reporter. If so, tell them your story. Especially with the "out of country" angle, you have an interesting problem and valid complaint. There is nothing like bad publicity to encourage proper customer service.
 
#5 ·
Did you buy it used? I worked at an unscrupulous car dealer that didn't like to payoff bank liens on trade-ins. Those customers suffered the same fate as you.
 
#6 ·
This dealer is no doubt slack and I'll bet it starts with the bank/funding source which holds the shop's MSO's/titles, probably picked by Triumph, and the dealers have little choice because deferred billing and incentive programs are tied to this source. Some are beyond useless and lie a lot. The dealer has probably given up calling them daily.

Two weeks was lost waiting for your check to clear irrevocably and and then theirs at the finance company.

We used to wire everything or overnight with signatures. That would be too expensive for a bike dealer.

Next time you buy in CO, pay with a tellers check and demand the MSO prior to delivery. That might take two weeks. :( Sorry for your frustration. Probably happens a lot sadly...
 
#8 ·
After all this, and you are still not going to give the dealers name ? If they had a problem with this transaction that wasn't their fault I would think they'd have told you . They seem indifferent. I'd go visit them with a half dozen large friends. Maybe a full dozen . Isn't your state open carry ?
 
#9 ·
If the dealer has problems with TNA's funding source, they will never tell the consumer as it reflects poorly on TNA. If that got out, it would put the dealer in a world of hurt with TNA. This dealer is probably slack though, which does not help the situation.
 
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