Triumphrat

russerts

I took my 2006 Thruxton in to I-90 Motorsports in Issaquah for a problem with the speedo, that should be covered by warranty. I didn't have especially high expectations for this dealer because the sales staff pretty much under-impressed me when I was shopping for the bike (I bought it somewhere else and saved about $1,000).
I gave the service rep a pretty precise description: "three times now, when the temperature was below 40 degrees, after 15 or more continuous miles at freeway speed, the speedometer erratically surges up to very high speed readings".
He told me that he wouldn't be sending a tech out to ride 15 miles, and then told me that if he couldn't reproduce the problem, Triumph wouldn't replace it on warranty.
Well, that's pretty self-defeating, but I left the bike with them to check out. After two days, I got a message from him, and surprisingly, though he did not reproduce the problem, he called Triumph and got permission to replace the speedo on warranty.
Of course he expects to keep the bike until the part comes in next week, but I'm still in such shock that I don't really mind much.
Sometimes your dealer can pleasantly surprise you!

rstover

Glad to hear they're fixing the problem, but it's too bad you have to wait.

You often read here, on threads about getting a "good deal" on the bike purchase, that there is value in building a relationship with the dealer that will be providing the service. Basically saying it's worth paying a little more for the bike so that the dealer will be more willing to push marginal things into warranty. But a $1,000 extra? My own experience is that it's more important to build the relationship directly with the service dept. It's amazing what a six-pack as tip will do in this regard.