I've had my triumph serviced at Lone Star in Austin, and it was the WORST customer service experience of my life. I work in service, so I know how things work, and trust me, despite their reputation, I will never take my bike to Lone Star again. Without going into too much detail....
I took my bike to Lone Star the first week of October '12 with what turned out to be a bad CDI. The two things that really stood out in my situation was the complete lack of urgency to fix my bike, and the failure to contact me with any updates. They had my bike for 2 months. YES, I said 2 months. When they finally decided what the issue was I was out over $700 and it was two weeks before Christmas. They never called to update, even after I complained. When the general manager became involved, he was very apologetic, but explained that the service advisors were very busy. REALLY, I'm sorry that doing your job gets in the way of doing your job. And, after having my bike for almost 8 weeks, I was never compensated for my time and frustration in any way. As a matter of fact, when the replacement part arrived at the dealer, it sat on a shelf waiting for a technician to install it.
When I go to a dealership for service, I expect to pay a premium for better service and better results. I received neither. Lone Star mishandled my situation every step of the way, and never acknowledged their fault. Never again for me.
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