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Twins Talk Discussion of Hinckley Triumph Twin related matters and topics.

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Old 12-08-2012, 05:10 PM   #1 (permalink)
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Texas Triumph Service Departments

Hi all,

I've decided to have my 12k mile service done at a dealer. I live North of Houston, but will be traveling to both Dallas and San Antonio frequently, so can pretty much choose which dealer to take her to.

Is there a general consensus as to who has a stellar service shop? Or perhaps more pertinent, are there any to absolutely avoid? I know it's a pretty subjective question, but if I'm going to pay premium to have this done, I'd like for it to be with a "premium" shop/dealer.

Feel free to PM if you'd rather not post an opinion publicly.

Thanks for any insight.

Last edited by xaman; 12-08-2012 at 08:47 PM.
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Old 12-08-2012, 08:27 PM   #2 (permalink)
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Lonestar BMW/Triumph in Austin has service dpt with a great reputation...

I have not done business with them (yet) although I have had a couple of quotes on used Street Triples...



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Old 10-31-2013, 09:51 PM   #3 (permalink)
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I've had my triumph serviced at Lone Star in Austin, and it was the WORST customer service experience of my life. I work in service, so I know how things work, and trust me, despite their reputation, I will never take my bike to Lone Star again. Without going into too much detail....
I took my bike to Lone Star the first week of October '12 with what turned out to be a bad CDI. The two things that really stood out in my situation was the complete lack of urgency to fix my bike, and the failure to contact me with any updates. They had my bike for 2 months. YES, I said 2 months. When they finally decided what the issue was I was out over $700 and it was two weeks before Christmas. They never called to update, even after I complained. When the general manager became involved, he was very apologetic, but explained that the service advisors were very busy. REALLY, I'm sorry that doing your job gets in the way of doing your job. And, after having my bike for almost 8 weeks, I was never compensated for my time and frustration in any way. As a matter of fact, when the replacement part arrived at the dealer, it sat on a shelf waiting for a technician to install it.

When I go to a dealership for service, I expect to pay a premium for better service and better results. I received neither. Lone Star mishandled my situation every step of the way, and never acknowledged their fault. Never again for me.




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Old 10-31-2013, 10:54 PM   #4 (permalink)
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I bought my bike from Lonestar so they offered me a 'free' service interval deal. Been 9 months, and I rude a lot some my 3rd service appt is coming up. I still haven't been able to get it in to Lone Star. They are always booked out a month in advance. I dislike trying to guess my mileage that far out, it can vary widely week to week.

So I can't speak to their technical ability, but scheduling hasn't been fun.

Alamo Triumph in Boerne (NW San Antonio) has been good. Other side of the city from Houston though...their go-kart track is kick ass. Not cheap, but a fun way to wait while your bike is being serviced.
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Old 11-01-2013, 11:07 AM   #5 (permalink)
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Dallas shop

RPM Dallas, good shop good people.

http://www.rpmcycletx.com/
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Old 11-01-2013, 11:24 AM   #6 (permalink)
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I've had two experiences with Gulf Coast since posting this last year, both of which were positive.
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Old 11-02-2013, 01:16 AM   #7 (permalink)
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Quote:
Originally Posted by Mhoffm View Post
RPM Dallas, good shop good people.

http://www.rpmcycletx.com/
+1 on RPM in Dallas

http://www.eurosportcycle.com/wp/[/QUOTE]

Eurosport Cycle in Ft Worth is another dependable, reputable shop. I haven't had my Scrambler there but several gents I work with have had outstanding experiences. I go in there about once a month to kill a few minutes before a meeting and Tony is always willing to chat and tell you what's happening in the Triumph world.
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Old 11-02-2013, 02:35 PM   #8 (permalink)
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The problem with Lone Star booking appts one month in advance goes back to my original point. That is just bad service. If you were servicing your car or truck, you wouldn't make an appt three or four weeks from now. It shouldn't be any different for motorcyclists. If you're that busy, expand your service ours, hire more technicians, or provide discounts to your customers for the inconvenience of having to wait. Not doing anything shows you don't value my business.
A buddy of mine recently had an issue with his Guzzi. He got stranded on the hiway. The dealer sent a tow truck out to him, repaired his bike while he waited (simple fix), and cleaned his bike at no charge. THAT is customer service. And, that is the kind of thing that wins over new customers.


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