It is great gear, and I agree with your comments on the customer service. It is not "trendy" riding gear - if you want to look like a 60's cafe racer guy it's not the gear for you (although they now have a wax cotton version of the Darien which sort of actually does look a bit like a belstaff), but it is very practical gear, and incredibly tough and hard wearing. It's the best general purpose waterproof gear I've had. I am officially a convert.
"A long distance motorcycle trip, outside of your comfort zone, will probably be a defining experience in your life. It's miles cheaper, easier and safer than the celebrities and tour operators want you to think it is. Do a big trip, come back and encourage someone else to do theirs. Remember the kindness shown to you by strangers, then pass kindness on in your world thereafter. Simple"