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Twins Talk Discussion of Hinckley Triumph Twin related matters and topics.

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Old 11-10-2012, 03:36 PM   #11 (permalink)
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Black Thruxton? Special order? Are they NOT a Triumph dealer? If it's the only black Thruxton in their inventory, I'm sure they've already got it sold. Not sure why they feel it necessary to hold onto your deposit.


I agree

and really, how much effort was involved in ordering your bike?

a couple of keystrokes on a computer?

on the other hand, it's all your own fault for not signing a clearly worded document with that dealer detailing the deposit conditions
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Old 11-10-2012, 04:31 PM   #12 (permalink)
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The first (local) dealer did nothing to earn your $100. I assume from your post that he is an authorized, stocking Triumph dealer. He is therefore obligated to stock and sell Triumph motorcycles. There is no 'special order' involved in selling stock motorcycles.

My 'local' dealer has about 46 new Triumph motorcycles in stock, and he sells every one he can get. If your local guy has to carry this bike through the Winter, he probably is in the wrong business, or just doesn't understand the principles of marketing.

Get you 'deposit' money back, and find another dealer to be loyal too.
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Old 11-10-2012, 05:05 PM   #13 (permalink)
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Originally Posted by JasonRP View Post
I was told "you can probably get it back",
I'm no lawyer, but I think that's where you went wrong.

When I bought my first new vehicle, a Chevy truck that was "special ordered", many years ago the salesman flat lied to me about practically everything. He knew how excited I was and took advantage. After that I ask that everything be written down with me getting a copy. I don't care if it's about the windshield wiper fluid level. I want it in writing. The days of the handshake deal are, sadly, over.
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Old 11-10-2012, 05:07 PM   #14 (permalink)
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I was at my "local" Triumph dealer today. They had 3 or 4 Thruxtons in a variety of colors. They also probably had 35 to 40 Triumphs of various models on display.

The dealer sits down with a rep several times a year and orders bikes. They have a great deal of say what comes into their shop.

Tough call on who's in the right here. I like the store credit idea. The dealer shouldn't have any trouble moving a Thruxton, but it might have to sit around for a few months in Maryland as winter is setting in. As long as he's not paying interest on the bike, it shouldn't matter to them.
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Old 11-10-2012, 06:11 PM   #15 (permalink)
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I wanted to thank you all for the excellent and thoughtful replies..

Today I got an email or two back and forth with the salesman. Eventually, he wasn't nice about it, but told me if I gave him my credit card info, he'd refund my money.. He said he never told me an official date it would come in, "not once".. I feel he did tell me (and he didn't make it), but it doesn't matter- what is important to me is that I do the right thing.

I think I probably should have told him "nevermind" when he told me it didn't make the 10/19 shipment. So, I emailed him, and told him as much. Told him that what I thought was fair was that he keep the deposit.

I definately learned though.. My business will go to the out of state dealer from now on. They clearly appreciate my business, and were honest, up front people. There aren't that many dealerships for Triumph in Maryland, and I think they know this at the local dealer. There was no feeling of respect for the customer at the local place- just you are given the sense of "you better put out your money to buy or get outta my way" kinda vibe. My guess is that the black Thruxton that I ordered will be sold this weekend. I think things are a little different in Maryland- these bikes seem to sell out, and there are NONE to be found, period.

I think my letting the 100 bucks go makes it right- as I signed nothing committing to buy that bike, he had none in stock anyways, and he is an official Triumph dealership, with a large showroom/inventory of bikes.

Jason

Last edited by JasonRP; 11-10-2012 at 06:19 PM.
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Old 11-10-2012, 09:35 PM   #16 (permalink)
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Good on you Jason. It was a $100 well spent to find a reputable dealer anyway. Personally, I think the Brooklands Green is a classier looking bike... certainly less common than black.

Enjoy the new Thruxton.
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Old 11-11-2012, 02:48 AM   #17 (permalink)
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I agree that the Brooklands Green is really nice looking, especially in person. I'm in Md too. Today was a gorgeous day, so I rode out to the only in-state Triumph dealer I haven't been to yet. They had a green Thruxton on the floor, and while I was there, a gentleman came in and bought it on the spot. He was debating between the Thrux and a GT1000, and in the end made the right choice. Congrats, Jason on yours.

Last edited by GTO Bruin; 11-11-2012 at 03:13 AM.
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Old 11-11-2012, 07:47 AM   #18 (permalink)
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My experience with Triumph dealers is that the ones that are owned by guys who ride motorcycles, who are in the shop, and who don't get along with the Triumph America CEO, Greg Heichelbech, are the nicest and easiest to deal with. The big shops that Heichelbech likes aren't much fun to deal with.

Here in North Carolina, Carolina Euro dropped Triumph because they got tired of dealing with a griping Triumph network. That left three Triumph dealers in the state. One is a huge Harley dealership that also sells Triumph. Another is a Euro bike Dealership that sells Triumph, Ducati, BMW, Urals, and electric motorcycles. The third is Fox's.

Mr Fox has been selling Triumphs since the 90s. He also sells Suzuki, Kawasaki, scooters, and quads. He gets an earful from Triumph, but he has a 1150 Bonneville and he'll talk your ear off if you have the time.

While traveling out of state last summer. My crank position sensor went out. A small dealer got me the sensor overnighted for free from Triumph -- good on Triumph for that since the bike is out of warranty -- and since he was too busy with other work, he made room for me and allowed me to change the sensor myself and told the mechanics to loan me any tools I needed. The mechanics were also very nice and professional. I only needed a torque wrench and an oil filter wrench. I was back on the road about thirty hours after the dealer diagnosed the problem. Later in that trip, I arrived at another small dealer who's mechanics had gone home. He sold me a rear tire and tube and allowed me to use what I needed to change the tire. I used his bead dope, air compressor, and wash-up sink. Then he told us there was a pretty good motel just down the road and that a place across the street and behind the Staples had a good lobster pizza.

At the big dealers, I just get associates who don't want to get off their stool.

I probably would have just eaten the hundred bucks, too. Even the bad dealers can come in handy sometimes so I don't tell them what I think. I just park my bike in Fox's parking lot.

Regards, Chuck
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Old 11-11-2012, 08:09 AM   #19 (permalink)
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Originally Posted by Charles Lathe View Post
My experience with Triumph dealers is that the ones that are owned by guys who ride motorcycles, who are in the shop, and who don't get along with the Triumph America CEO, Greg Heichelbech, are the nicest and easiest to deal with. The big shops that Heichelbech likes aren't much fun to deal with.

Here in North Carolina, Carolina Euro dropped Triumph because they got tired of dealing with a griping Triumph network. That left three Triumph dealers in the state. One is a huge Harley dealership that also sells Triumph. Another is a Euro bike Dealership that sells Triumph, Ducati, BMW, Urals, and electric motorcycles. The third is Fox's.

Mr Fox has been selling Triumphs since the 90s. He also sells Suzuki, Kawasaki, scooters, and quads. He gets an earful from Triumph, but he has a 1150 Bonneville and he'll talk your ear off if you have the time.

While traveling out of state last summer. My crank position sensor went out. A small dealer got me the sensor overnighted for free from Triumph -- good on Triumph for that since the bike is out of warranty -- and since he was too busy with other work, he made room for me and allowed me to change the sensor myself and told the mechanics to loan me any tools I needed. The mechanics were also very nice and professional. I only needed a torque wrench and an oil filter wrench. I was back on the road about thirty hours after the dealer diagnosed the problem. Later in that trip, I arrived at another small dealer who's mechanics had gone home. He sold me a rear tire and tube and allowed me to use what I needed to change the tire. I used his bead dope, air compressor, and wash-up sink. Then he told us there was a pretty good motel just down the road and that a place across the street and behind the Staples had a good lobster pizza.

At the big dealers, I just get associates who don't want to get off their stool.

I probably would have just eaten the hundred bucks, too. Even the bad dealers can come in handy sometimes so I don't tell them what I think. I just park my bike in Fox's parking lot.

Regards, Chuck

The second one you mention is Motorcycles of Charlotte I presume? They have a new facility just a couple of years old that is fantastic. They do sell several Euro brands, but they also have a pretty active Triumph RAT group. I don't get the mom and pop feel when at their shop, but they are all riders and seem decent enough.
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Old 11-11-2012, 08:55 AM   #20 (permalink)
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I was pretty upset when I heard that Carolina Euro dropped Triumph. Not that you needed them much with these bikes but it was nice to know that I had some answers or parts right down the street.
Is Fox's the dealership in Roxboro?

Sorry for the hijack. I think you went above and beyond letting the $100 go. The dealer was out nothing when he lost your sale. That Thrux won't be around long...
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