Originally Posted by HiVel
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These people really are inept IMHO. I had a rock crunch my left headlight on my Speedy last week end and there are no replacements in the USA!! Apparently Triumph never heard of "crash parts" which I will not explain as everyone in the world knows what they are except the goofballs at Triumph USA. PLUS you have to buy the WHOLE assembly including the light bulb for $117.00 for an approx $20.00 reflector/lens assy. Not life or death as I can ride around with one light or tape the hole over or ride another of the 3 Triumphs I own. Triumph has no appreciation for their customers IMHO. they are lost.
They seem to delight in pissing off their customers. Then there is the totally idiot dealer who told me it would be there and I went -NOT THERE-told me it would absolutely be there 2 days later -NOT THERE again but I waited over an hour for them to "find " it which they did not. They told me it was "deshipped" what ever that means and would be on indefinite backorder. Jesus, this is a **** headlight!!! So I will trade the Triumph in on a Suzuki or something ?? No, I love the bikes, but the business end of this deal is ever more frustrating and incompetent. Just keep on Triumph-----time is growing short.This dealer is the same one who stole my Speedy's SS brake caliper bolts, took 40 days to fix my sons broken Sprint Cam chain, took a combined 35 gallons of gas out of our bikes when we took them in for service (yes, they stole our gas!) and etc. etc . -seems like Triumph and the dealer work together to give good customer satisfaction doesnt it?
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Well, for starters...Triumph IS desperately short on many items at the moment, including motorcycles. 2009 will bring about a significant boost in production of parts and motorcycles as Triumph expands its business. 2008 is somewhat of a transition, building year for the company. I know this doesn't help your situation much now. Just know that Triumph doesn't want to piss you off, the people in Georgia are just as frustrated as customers are. The issues aren't on the USA end.
All motorcycle companies utilize assembly parts sales. Not on every part, but when they can, they like to sell you the whole assembly. The Japanese actually started this in the early 1980's, while new Triumph was but a twinkle in Bloor's eye. This practice occurs b/c 1)They want to make money, and 2)Many parts are outsourced to different vendors, making individual parts difficult to carry. So, I don't think buying a jap bike is going to help you any there.
As for your dealer, tough to call there mate. I can't imagine why anyone would be motivated to steal brake caliper bolts. Obviously, fuel is quite valuable these days. It sucks that your dealer isn't trustworthy when it comes to these matters. There is a marked difference between incompetence, mistakes, misunderstandings, and criminality.
I understand the internet is an excellent place to get pissed off and blow off steam. However, I can assure you that Triumph is not lost. They are just getting started. If you move to a Japanese bike, you will be the one who lost, not them.
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