Originally Posted by LoVel

I do plan on going independent as soon as I get through the warranty period. I will actually do most of the work myself but did want a mechanic to do the valve adjustment. I hope they knew how to do that but it is questionable. Randy, I know SW Vermont created at least one super awesome woman. that's why I married her.

I'll tell y'all... I'm SOOOOO fortunate to have an outstanding dealer near me... Very stable crew of mechanics... Very competent... I actually am in the shop doing minor stuff while Byron does the work I want him to do... Valves?... an 2 hour job on my Bonnie... Alway very reasonable... actual time spent on bike at shop rate plus shims...

Poor service/work is not the sole domain of Triumph... Do a bit of research on other bike brands. They have the same stories...

A co-worker of mine bought a jet ski from his local UJM dealership... The sold him on staying local because of their promised "superior service"... It went in for its' 10 hour initial service. The ski sat for two weeks after he made an appointment.... work not done and he was charged for it... A friend used the same dealership. Dropped his off for a service/tune up.... Marked his spark plugs. After having it sit for over two weeks he came and paid the bill. Went out to get it... Grass growing up under the trailer... Pulled the plug caps... Yep!... Same marked plugs.... Same gaskets... Raised cane with the owners and got his money back...

GOOD service, on any thing these days, is an endangered species.... Regardless of brand.

dealers are only as good as their employees.I travel 40 miles one way for service for my bike..at 6000 mile intervals..at least once a year ..maybe 3 times in 2 years..talk to them to see if they "talk the talk and walk the walk"...going once and having the job done right and complete is my right and not a privilege...I have a new dealer here in washington and will give them the opportunity to earn my business..and if I am not satisfied then I will tell them and let them participate in the solution(especially if they are the problem).I had a prior to purchase problem with a dealer here and have never returned and have read of other rats who have a love/hate relationship with them.Good luck!!

Come to Georgia! In Cumming, GA there's North Georgia Triumph, who's praises I sing on this forum regularly. Good mechanics, great folks and a nice selection of bikes, gear and other items that part us from our hard earned pay.

In Douglasville, there's Freewheeling. Though they post a Triumph marquee, they are not a true dealer, in that they don't have any Triumphs on display. They do have a good mechanic staff who are Triumph certified and have done wonders for me when I crashed my Bonneville four years ago. You will need to make an appointment with them, as they stay busy.

Atlanta Triumph-Ducati has a nice selection of bikes and a gret parts department, but I have had no dealings with there mechanics.

and finally, Augusta Triumph-Ducati is convenient if you're heading to South Carolina (I've only driven by the shop, so I can't comment otherwise).

Originally Posted by fivehundo

Kari at California BMW/Triumph runs a tight ship though. If I lived near Frisco, I'd take my bike there...

Kari at BMW/Triumph has kept that reputation (for Triumph's at least) since 1995. That's one of the original dealership, and I remember doing a little contact work between them and Millerbuilt back in '96 - little project at the time called a Speed Quattro. Kari built the first one.

Back in 1995, the two best Triumph dealer's in the country were Howell's Triumph in the east and California BMW/Triumph in the west. It's nice to hear that the reputation still continues unabated out there.

Syke
Deranged Few M/C

Originally Posted by Eyun_G

If you're up to driving up toward NC, Myers here in Asheville is top notch. It it weren't for them I would probably have had to go with Japan Inc, or Harley. All the guys there are great, and I've heard nothing bad about the service dept. minus the price, but I've heard everyone's that way.

I also deal with Myers and and give it one thumbs up. I have had all of my service and some mods done there and have no complaints and was not ripped off

__________________
John 14:6 KJV
Black Bonnie - 06
Looking back to the good old days is not the way out. Looking up to the God of All the Days is. (Vance Havner)

I hope someone at Triumph is paying attention to the incredible number of dealer complaints I've noticed on this site. I thought it was just me, and perhaps I was undergoing a spell of bad luck. The dealers are the face of the company. Someone at corporate needs to crack the whip and get all these slacker dealers in gear! We want to ride Triumphs, and we want to be treated like competent human beings, and we shouldn't know more about our bikes than the certified mechanics and service managers. Get it together guys!