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Triumph, Models & Dealers Talk about what Triumph and their agents are up to.

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Old 12-28-2007, 06:23 PM   #1 (permalink)
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Maryland Dealers

I'll relate here about two Triumph dealers in the Central Maryland (Baltimore-Washington) area. I bought my Bonneville from the one that is about 50 miles from me (dealer A) because they treated me right, and I was mostly ignored or treated as stupid (which I'm not) by the other one (dealer B).

I'm in the market for new tires and sent both dealers a message, through their respective web sites, requesting a price for the tires and installation on loose wheels.

From dealer A, I received a prompt response, I wouldn't expect less.

From dealer B, I get no response, also just as expected.

And that sums up in a nutshell why I will drive over 50 miles to give dealer A my business.
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2005 Bonneville Blue 790cc, AI removed, Staintunes RC, no snorkel, inlet enlarged, 118/40/NBZT "Thruxton" needles/1 shim/3 turns, Ikon 7610s, Ricor Intiminators, Dunlop GT501s, D9 gauge panel, tachometer.
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Old 12-28-2007, 07:49 PM   #2 (permalink)
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Might dealer "B" be Pete's?

I went there literally with a pocket full of cash and nobody would give me the time of day.

The next time I went there was for a new brake pedal bolt and they demanded I pay for it before they ordered it. Now I understand if it was an expensive part, but it was a $20 part.

They're convenient for me because I work in Baltimore, but I ride to Harrisburg to Capital Area Triumph because the treat me like a valued customer even though I haven't bought a bike from them. I go to them for almost everything.
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Old 12-28-2007, 11:22 PM   #3 (permalink)
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I live in Northern VA

There are three Triumph dealers within the NOVA area (within a 60 mile radius). Last year I developed a problem with my 03 Thunderbird. While two of the dealers in my area were backed up some four weeks, I called CA Triumph in Harrisburg. These guys could not have been more helpful or reasonable. I just dropped it off today for an electrical Issue I have been experiencing---well worth the two plus hour drive in my opinion.
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Old 12-29-2007, 05:58 PM   #4 (permalink)
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Yes, dealer B is Pete's. I don't understand them. My riding buddy swears that they cater mainly to twenty-somethings looking for crotch rockets, only concerned with the monthly payments, and signing up for ridiculous dealer financing. He and I--experienced riders in our 50s, with cash to spend--were ignored and treated as if we were wasting their time when I was looking to buy a motorcycle, and they lost an almost certain sale.

I'll buy the occasional part or accessory there because they're close, but I prefer to not give them my business.

Other riders are happy with Pete's, and I'm glad for them.

I think that payment upon ordering is standard practice, and that doesn't bother me, I have to pay for it eventually anyway. What's more irritating is how many parts the dealers don't have in stock, including cheap no-brainers like cam cover gaskets and clutch cables.
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2005 Bonneville Blue 790cc, AI removed, Staintunes RC, no snorkel, inlet enlarged, 118/40/NBZT "Thruxton" needles/1 shim/3 turns, Ikon 7610s, Ricor Intiminators, Dunlop GT501s, D9 gauge panel, tachometer.
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Old 12-29-2007, 06:19 PM   #5 (permalink)
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Quote:
Originally Posted by Baltobonneville View Post
I think that payment upon ordering is standard practice, and that doesn't bother me, I have to pay for it eventually anyway.

Pete's made me prepay for a $20 brake pedal bolt and Capital Area Triumph ordered my $350 fender and had me pay when I picked it up.
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Charm City Mods vs Rockers Rally
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Old 01-23-2008, 05:18 PM   #6 (permalink)
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Ultimately, I got the tires (bought, mounted, wheels checked) from Jack at Deer Park Cycles in Eldersburg, MD. It was a pleasure to do business with him and his price was less than the dealer. :
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2005 Bonneville Blue 790cc, AI removed, Staintunes RC, no snorkel, inlet enlarged, 118/40/NBZT "Thruxton" needles/1 shim/3 turns, Ikon 7610s, Ricor Intiminators, Dunlop GT501s, D9 gauge panel, tachometer.
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Old 01-24-2008, 03:11 PM   #7 (permalink)
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Thought you were talking about Clinton Cycles in Camp Springs, MD(DC suburb)
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Old 01-24-2008, 07:41 PM   #8 (permalink)
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Baltobonneville, Frederick may be too far for you, but the guys at Fredericktown Yamaha (and Triumph) have been great. There is a large diversity of age groups looking at the bikes, but all are helped with courtesy. So far the service department has also been great.
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Old 01-25-2008, 11:54 AM   #9 (permalink)
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I bought the bike at Fredericktown, a nice dealership, and no complaints from me, well, they could stock more parts, but otherwise no complaints. I just happened to find a good mechanic closer to home, and less expensive as well. I intend to continue patronizing Fredericktown when I can.
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2005 Bonneville Blue 790cc, AI removed, Staintunes RC, no snorkel, inlet enlarged, 118/40/NBZT "Thruxton" needles/1 shim/3 turns, Ikon 7610s, Ricor Intiminators, Dunlop GT501s, D9 gauge panel, tachometer.
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Old 02-21-2008, 09:33 PM   #10 (permalink)
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Quote:
Originally Posted by BigAl8295 View Post
Pete's made me prepay for a $20 brake pedal bolt and Capital Area Triumph ordered my $350 fender and had me pay when I picked it up.
Believe me, that's RARE! At the Honda shop I work for, payment in advance is mandatory, and you'd be amazed at the amount of prepaid, ordered parts still sitting on the shelf at the end of the year. Now imagine what that backlog would look like if we were to order without payment in advance .

Having said that, I was used to being treated that way at almost all the Triumph dealerships I've dealt with (Howell's, Millerbuilt, Triumph of Windber) although a lot of that was due to my not being 'just another decent customer coming through the door'. Over the years I'd worked out a very trusting relationship with each of those dealers.

And yes, we've got a few of those types at the Honda shop.

Syke
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