To me it is a simple question my friend.
You paid for something and didn't get what you paid for.
Take it back and discuss with the workshop manager, he may have a lazy mechanic he doesn't know about. It is very hard to get good staff in anything these days.
If he gives you the run around or isn't helpful go straight to the manager or store owner and demand satisfaction.
Slamming them on the web isn't going to help get your bike sorted, but I can very well understand you must be very mad.
I wouldn't have done that myself as you havent given them opportunity to apologise and fix it yet, they may not even be aware that this is happening in their shop.
I would be angry if that happened to me.
Be poilte but very firm (ranting will not get you anywhere a cool head will) and make it clear if you are not satisfied you will take further action, like speaking to Triumph America about this dealer.
Good luck and keep us posted.
DaveM
