Triumphrat

nyolds · 08-26-2007, 02:57 AM

Just wanted to let the people know about the crappy customer service at the Bikers Edge.

I was having troubles with my Daytona and wanted the computer checked so I thought I would call and see if they could check it. I have not used them for much since my first dealing with them 4 years ago when I felt like they bent me over. As soon as they asked where I had the bike serviced last the price went to $150 for just checking the computer, all that has to be done is the seat has to come off and a hand held unit pluged in, less than 5 min. What a crock, what differance does it make who I use for service Which is "Engle Motors" by the way and they are the best dealer I have been to by far. So I haul my bike up to KC from Wichita to have them check the computer find out what was wrong and have them fix it. Money well spent! I'm glad Bikers Edge was such an a$$, they will never get another penny of mine ever again. Now all I have to do is find a new Polaris dealer.

Hondo Cat · 09-07-2007, 04:59 PM

NYOLDS, Thanks for the info on Biker's Edge lack of service. I bought a 2005 Triumph Speedmaster from Atlas Cycles in Tulsa, Oklahoma in June 2006. I had my 500 mile service done by them just so I would not void my warranty. I did my own 6,000 mile service because I was unhappy with Atlas' dealership quality. They have since closed their business. Now, my bike is approaching 12,000 mile service and I'm looking for a new dealership for service. The info on Engles is good. I also understand there is a Triumph dealership in El Dorado Springs, Mo. Anyone had any problems with them?

Diego · 09-07-2007, 09:38 PM

As your neighbor one county east, I can say I've had very favorable dealings with El Dorado Cycle's service department since moving back to this area.

Hondo Cat · 09-08-2007, 12:59 PM

Thanks John! The Speedmaster is my first street bike. I grew up riding enduro. I could have bought any entry level cruiser I wanted, but I like Triumph's heritage and individuality. Plus, I have no problem backing GB. They've been our alies and brothers across the pond for years after the Revolutionary war. I wanted to be patriotic and look at H-D, but can't stand the outlaw biker image/lifestle. This bike really grows on me and I appreciate it more and more. It's not necessarily suitable for the purpose I use it, as a daily commuter. Now in my early 50s, it is my only mode of transportation. I looked at the new 1050 Tiger and 1050 Sprint ST, but can't afford either. I've test ridden a 2007 Rocket III Classic Tourer at Biker's Edge as part of Triumph's Ride to Win promotion. I was pleasantly suprised by the bike in most respects, except perhaps appearance. That motor is just unattractive to say the least!

I must say, I respect your posts (I been doing a little research and reading them) and your experience with numerous Triumph models. Thanks for the info on the El Dorado Springs dealership/service dept. I wouldn't mind meeting other Triumph riders. In any event, thanks for your contributions!

86gn · 09-17-2007, 11:10 PM

ElDorado Cycle is probably your best bet for a dealer in this part of the world. The owner has an interest in his business and he tries to take care of his customers. The service dept. is OK but they aren't above having a problem once in while and they DO know how to charge.