Triumphrat

BombFactory · 08-22-2007, 01:52 AM

I'm not one to take my bike to the dealer due to knowledge of how dealerships tend to treat one's motorcycle; but, I thought I'd take advantage of the, now old, wiring harness recall on my 02 CE Daytona 955i.

I called the service department where I was told that my VIN did indeed require the recall. An appointment was scheduled for a week after that day, as they had to order the new harness piece. The day before my appointment, I called to make sure we were still on, and, to my surprise, I was told that the part order had been cancelled by the service manager who noted that I brought the bike in that week and the work had been done! The next thing I was told was that the manager wouldn't be back for 1 week, and only he could re-order the part.

So a week and a half passed without a call--which was promised. I began to contemplate ordering and paying for the part myself, and then installing it; instead, I road over to the dealership. I was scheduled in for the following weekend. The day comes, I drop the bike off, go have breakfast, and 1.5 hours later I am riding home with the recall completed.

So this is where things get really messed up. Today--about 1 month since the recall work was completed--I had some work to do under the airbox. I began to take the gas tank off, when I noticed that the rubber mounting grommet was missing (it was there before)! Instead of the proper grommet, there is some sort of an o-ring in its place.

Then, I find that whatever mechanic, if he/she even deserves the title, plugged in the quick-disconnect fuel fittings in such a way that they were exerting a good amount of force on each other. For those of you who aren't familiar with this type of connection setup, the plastic female connectors screwed into the fuel tank are extremely easy to crack or break off. The force being applied due to the incorrect connector positioning could have easily cracked the female connectors.

But it's not over yet! I get the fuel tank off the bike to find one of the spring-ring clamps, which hold the intake tubes onto the throttle body, is lying on top of the transmission!

Is it over? Not yet. I then find the fuel tank vent and drain, airbox drain, and radiator overflow puke tubes kinked up into the gap between the engine and CA evaporator canister! This was obviously done to move them out of the way.

Now I'm finished. I corrected all the issues except for the fuel tank mounting grommet which I will undoubtedly have to order and pay for. This is just unacceptable! I take my bike in to have an easy recall performed, and some hack meddles with my motorcycle leaving things completely off, kinked, and in danger of breaking. As if that isn't bad enough, the person didn't even have the professionalism to tell his superior that he lost the grommet; or, maybe the mechanic did do this and the superior told him to "Find something to stick in there."

What is really scary is that if I knew nothing about mechanics, and didn't take apart my bike, I would never have known the difference; that is, until the fuel connectors broke and my bike burst into flames from fuel pouring all over the exhaust... Hacks I tell you. I worry for those of you who must rely on the dealership to keep your bike in "safe and proper" working order. I'd like to file a complaint, but what good would that do? Dealerships will stay in business and receive whatever money they ask for, simply because Triumph service departments are few and far between.