Main Motorcycle: 2014 Rocket III Touring
Join Date: Jul 2010
Location: 50 North and 40 West
Other Motorcycle: 100th Anniversary T100
Every marque seems to think that they need their own separate selling space. If not a separate building, then at least a separate room. The multi-marque dealerships are usually selling either very limited appeal brands, like Moto Guzzi, Aprilia, Kymco, etc., or they're very old dealerships with contracts grandfathered in.
Harley is especially anal about this "one marque and only one marque" store model. It is quite rare for an H-D dealer to carry multiple marques, although there are some notable exceptions.
When I bought my second Rocket III Touring, I benefited from this phenomenon.
The bike had been traded to a Harley dealer about 180 miles from my home. The Harley dealer put it on ebay with a relatively modest opening bid request. I drove up there and tried to buy it outside of ebay since there were no bids. I offered more than their minimum bid request on ebay, but because of the way their internal business arrangements were set up, the ebay sales manager had no way to sell it to me outside of ebay, and the regular floor sales manager was unable to convince the ebay sales manager to sell it to me and split the sales commission.
Before this kabuki dance though, they showed me the bike. It was downstairs hidden in a corner, away from all selling floor space, behind an elevator. They weren't showing it on the sales floor. The salesman who showed it to me said "We're a Harley dealer, not a Triumph dealer." On the bright side, they did let me take it for a test ride.
I went home disappointed, but I watched the auction. At the very end, I submitted a bid for what I'd offered in the store, but since there were no other bidders, I got the bike for their opening bid request, which was less than I'd gotten in trade value when I'd traded my first R3T in on a K1600GTL.
I had to make a second trip to pick up the bike, but it worked out just fine.
Your local Harley dealer will not miss the Triumph franchise. And since you bought yours somewhere else, my guess is that the consumers in your area won't miss it either. It sounds like the actual interactions there were strained on both sides of the desk.