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Triumph, Models & Dealers Talk about what Triumph and their agents are up to.

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Old 11-22-2013, 08:37 AM   #1 (permalink)
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Upstate NY- Spitzies- Dealer losing franchise

I just heard that Spitzies will be "turning in" their triumph franchise. They are known as one the oldest HD dealers in the USA.

They are/were the only Triumph shop here in the Albany area. I never did much business with them because I bought my Thruxton out of town. Spitzies would not allow a test drive, Rockwell's did, so I bought from them--- but they are 90+ miles away.

Spitzie's only serviced the bike once, and it went ok. LOTS of attitude from the parts Mgr--- really had a bad conversation with him once. The sales team seemed to see Triumph as an ugly step child. Too bad, because the brand need is great, and I think the right dealer could really make it happen locally. Hopefully a good shop nearby picks it up.
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Old 11-22-2013, 08:55 AM   #2 (permalink)
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Shoot. That's my closest dealer. did they say when?
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Old 11-22-2013, 08:57 AM   #3 (permalink)
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Every marque seems to think that they need their own separate selling space. If not a separate building, then at least a separate room. The multi-marque dealerships are usually selling either very limited appeal brands, like Moto Guzzi, Aprilia, Kymco, etc., or they're very old dealerships with contracts grandfathered in.

Harley is especially anal about this "one marque and only one marque" store model. It is quite rare for an H-D dealer to carry multiple marques, although there are some notable exceptions.

When I bought my second Rocket III Touring, I benefited from this phenomenon.

The bike had been traded to a Harley dealer about 180 miles from my home. The Harley dealer put it on ebay with a relatively modest opening bid request. I drove up there and tried to buy it outside of ebay since there were no bids. I offered more than their minimum bid request on ebay, but because of the way their internal business arrangements were set up, the ebay sales manager had no way to sell it to me outside of ebay, and the regular floor sales manager was unable to convince the ebay sales manager to sell it to me and split the sales commission.

Before this kabuki dance though, they showed me the bike. It was downstairs hidden in a corner, away from all selling floor space, behind an elevator. They weren't showing it on the sales floor. The salesman who showed it to me said "We're a Harley dealer, not a Triumph dealer." On the bright side, they did let me take it for a test ride.

I went home disappointed, but I watched the auction. At the very end, I submitted a bid for what I'd offered in the store, but since there were no other bidders, I got the bike for their opening bid request, which was less than I'd gotten in trade value when I'd traded my first R3T in on a K1600GTL.

I had to make a second trip to pick up the bike, but it worked out just fine.

Your local Harley dealer will not miss the Triumph franchise. And since you bought yours somewhere else, my guess is that the consumers in your area won't miss it either. It sounds like the actual interactions there were strained on both sides of the desk.
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Old 11-22-2013, 11:23 AM   #4 (permalink)
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I had an oil change done there about five years ago on my Speedmaster. The next morning I had oil drips on my garage floor and when I looked they had not installed a crush washer. I was 60 miles north of them so I installed on myself. I called them to tell them what happened and the service manager just blew me off and said I had to expect oil leaks from a Triumph. I don't think the Triumph community is losing anything by them not handling our brand.




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Old 11-27-2013, 09:25 AM   #5 (permalink)
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I bought my 2012 Speed Triple R from Spitzies a few months ago. I got a great deal on the bike, but I have no intention of returning to the dealership.

I asked them if they did or knew of anybody who did suspension tuning- nothing.

I asked them if they could tune up the carbs on my 1995 Triumph Speed Triple- they couldn't and couldn't recommend anybody.

The guys seem OK enough, but its definitely a Harley shop geared towards selling accessories and overpriced bikes.

I was always surprised that phibbs didn't pick up Triumph back when they had Ducati... But you're right- now the closest dealer will be a drive.
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Old 11-27-2013, 09:45 AM   #6 (permalink)
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[
I was always surprised that phibbs didn't pick up Triumph back when they had Ducati... But you're right- now the closest dealer will be a drive.[/QUOTE]


I have had phibbs work on my Thruxton with mostly good results. I am sure that someone will pick up the franchise locally--- sadly it probably will not happen fast.
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Old 11-30-2013, 03:03 PM   #7 (permalink)
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Well I just went to spitzies to claim my 20% off on some accessories and there is no evidence that they were ever a triumph dealer. All bikes, clothes, signs, etc are gone.

They said they should be able to get parts through the dealer in Syracuse....

Great.
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Old 12-09-2013, 01:01 PM   #8 (permalink)
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Quote:
Originally Posted by tealetm View Post
Well I just went to spitzies to claim my 20% off on some accessories and there is no evidence that they were ever a triumph dealer. All bikes, clothes, signs, etc are gone.

They said they should be able to get parts through the dealer in Syracuse....

Great.
Rockwells might be a bit closer than Syracuse- and they did give me some good service at purchase. A pain to go that far, however.
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Old 01-20-2014, 10:06 PM   #9 (permalink)
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Wish I saw this thread before wasting a bunch of time today...I hadn't been to Albany during business hours in awhile, so after dropping my GF off at the airport, I took a drive over...not a single vestige of Triumph in the building. Syracuse is closer to me, but it's nice to have choices.
Spitzie's used to have Aprilia and later Buell, never knew what to do with those brands either.
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Old 01-23-2014, 04:07 PM   #10 (permalink)
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I'm a bit disappointed, but not surprised. It's a hike for me to get to any service, and with my Tbird Storm, at least these guys know belt drives. They sorted my issue out very reasonably. Pricing for my 12k service plus new tires was very good.

Time to hunt for a new source. There's a vintage Triumph guy up on Route 50 in Glenville, but not sure he's into the ECU controlled bikes.

Jamie
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