On 2006-03-09 09:27, CAPIRex wrote:
Hello everyone. First time poster, long time lurker.
I am thinking of purchasing a new Sprint and I am looking for a dealer. I am a few miles from the Old Town shop and they have a red 06 ABS I have been eyeing. I believe they are owned by Motoplex of Joliet where I test rode the Sprint last summer. They seem like good people but I have heard from more than one source that their service department may be a bit lacking. What are your experiences and opinions regarding Chicagoland Triumph dealers? Thanks in advance for you replies.
Just picked up a Speedmaster from the Old Town shop two weeks ago. Yes, thy are affiliated with two Moto Plex stores - one in Joliet and one in South Chicago. The Old Town store is sort of a boutique store - no service area or mechanics, etc. Just a store front and a few bikes.
Worst setup job I have ever seen.
They didn't even have a ramp to load it into my truck, so I flagged down a couple guys doing a re-hab job in the area and they showed up with a solid-core door. Even then it DID NOT go smoothly.
I got some of the paperwork and was told that they would "overnight" the rest. Also, I was to get $500 worth of free accessories.
It's two weeks later and neither the accessories nor the manufacturer's certificate of origin have shown up. Called them three times...... Each time I was promised that the "stuff" would be sent right out.
Got the bike home and had to go over it with a torque wrench. I am simply amazed.
I admit it - I'm stupid. I even drove 350 miles to get this bike.