Been in there a couple of times now and I still don't quite know what to make of them. I've only seen 3 people in there working; one was a harley mechanic that apparently is now also the triumph mechanic, the other 2 were sales guys. Of the 2 salesmen, one didn't seem to know a damn thing about any of the bikes and the other struck me as the epitome of a used car salesman.
When I asked about ordering a few small parts they used car salesman sort of bitched about how it wasn't a $400 order and that he didn't know if he'd be able to get the parts unless I bought more, yadda, yadda. Seems like they are taking a page out of Lexington Triumph's handbook in terms of not really caring much about anything other than selling bikes.
I really hope they get better and its just that they are working out the bugs, we'll see.