Main Motorcycle: 2013 S3R
Join Date: Apr 2014
The sales is ok, one salesperson in particular is actually a motorcycle rider and a good person. Though no one really rides motorcycles here. Only the one salesman does, and the tech in the back. No one else rides. I have had two services from this dealer. Both ended in me having to either add or drain oil, adn re-check over everything. Why pay for a service when you end up having to do it yourself anyway? While I could over look things such as headlights falling off, damaged battery shrouds, techs laughing at me when I tell them my brakes are spongie feeling with a sour brown color fluid, even the dented oil line, or damaged wheel. They tend to think they can do no wrong. Poor response to customer service unless you contact Triumph direct, not the dealer.
The way I have over heard the techs talk customers is almost embarrassing, and insulting.
I thought it was a miracle that a dealer opened near by. However I find myself needing to travel two hours into Ky to a proper Triumph dealer.
Do yourself a favor if your looking to by a Triumph, go to a different dealership. One that will take care of you, one that will stand behind the work they do. Not this one.
Triumph is an amazing brand, with people that provide a great product and even better customer service. Unfortunately this dealer just doesn't follow that trend. I am a Triumph loyal for life with how well Triumph treated me. It is the problem that the dealer would not assist.
Some issues and lack of knowledge could be blamed on this dealership being new, even inexperienced in the service department. However they would be better to not act like they know what they are talking. The used car salesman of a manager told me my shift light was a visual indicator of how much torque was available, with peak torque at 3000 revs on a S3R. Something easy enough to over look but just one more part of the long trend of negative that is this dealer.
Stay away from this dealer, go to KY and enjoy the amazing motorcycles of Triumph.