Triumphrat

boddicker52 · 09-23-2005, 01:52 PM

Does anyone on here know how I would go about obtaining Triumph clothing that was an incentive with the purchase of a new Triumph? Basically, the condensed version of the story is...

Bought a leftover 955i in 03 that was supposed to come with $500 worth of free Triumph clothing. Continually placed the order with the dealer, was told that there was a problem each time (new catalog, shipment lost, etc), and finally gave up after countless orders, emails, and phone calls. Dealer was great except for the obvious... which was that they blew their chance to order it within the window of time they were allotted, and now they are screwing me over. Triumph America and Peter Carleo told me that there was nothing he could do, that it was between the dealer and me. Bike broke down on the first day and stranded me in the Ozarks, but it was an adventure, and I can overlook that if I were just to get my long overdue clothing that I would especially like now that it is Fall. Thanks for any help that anyone can provide! Mike

PaloAlto · 09-26-2005, 12:41 AM

If you have anything in writing, I'd tell the dealer I'm taking him to small claims court as well as filing with BBB, etc. See if that will get him to move. If not, then go to court.

boddicker52 · 09-26-2005, 01:52 PM

Thanks. Someone else suggested I do the same. I don't have anything in writing, or I'm not sure if I do. I'll have to check. I am going to call Peter Carleo up again, as he said he would like to hear the whole story. I will try the dealer again, but it seems as if it is not a priority for him.

ChuckofTahoe · 10-03-2005, 09:05 PM

My understanding was that this was a point of negotiation on new bike sales with the individual dealers. In other words, this was not an automatic Triumph wide program. For example, when I shopped for Triumph deals, I got various prices, some of the offers included the $500 of Triumph merchandise and some did not. I wound up going for a deal without the $500 of clothing because I got an overall lower price without it.

Your post does not clearly indicate whether the dealer in your situation threw in the $500 of goods on your specific deal. If he did, you may have a verbal contract which can be used to make a claim against the dealer in small claims court. And by all means if you have something in writing that would be very helpful. If the dealer promised you the merchandise and he is coming up with the excuses you mention in your post, that is just pathetic and means the guy is just being greedy. One thing I should mention is that on the $500 deals that I was offered, everyone of them was specific on the point that they needed to come out of the dealers existing stock of product. And the merchandise offered does not include parts or accesories, just clothing and related items. So I am a little surprised to hear about some of the excuses being related to catalog problems and shipment problems as these would not come from exisiting inventory.

Here is a link for examples on the small claims process. Do a little research and maybe get the forms for your judicial district. Fill them out and let the dealer know what you are about to do. This may get action from the dealer without having to actually appear in the small claims court.

www.utcourts.gov/howto/smallclaims/

[ This message was edited by: ChuckofTahoe on 2005-10-03 19:43 ]

boddicker52 · 10-11-2005, 01:24 PM

Thanks. I got a really good price on the bike, so I guess I shouldn't care. I had seen the coupon for the $500 of free Triumph clothing, I think after I had bought the bike, so I don't know if that means it is not any good anymore. But the dealer always seemed to indicate that he was going to get the clothing for me. He actually mailed me catalogs a few times, and told me to order out of them. I had bought a Triumpg the previous year, and had also qualified for the rebate. At that time, I was able to get my $500 worth of clothing by ordering out of a catalog. Thanks again.