Triumphrat

Shift08

Wow, my first trip to the region in a couple of years and I drive right by a Triumph Dealership just a few blocks from my hotel! Sadly, I was much too pressed for time to visit a customer just down the street and then down to Regina for the final call of the day. Hoping to stop by on my next visit to the area.

http://www.customcycleandmarine.com/...o/triumph.html

BOLOX

When you stop by there talk to Paul. Great guy.

Shift08

Thanks for the tip. I'll make time to visit when I'm in the area again!

Geoff240ti

I per-ordered my 2010 Thunderbird through Custom. The salesman I had, was the worst I've ever experienced. He really could care less that I bought a bike.. and it was the easiest sale every since I phoned and told him what I wanted.

Paul, came in for the save once I was there picking up the bike. He even got me in for a service last minute on a Saturday. I only wish he was my salesman. Very helpful and nice.

I'd go in and talk to Paul for sure. However, my buying experience was so bad I'm not sure about buying another triumph from there. They are somewhat new at Triumph however. So maybe it'll take them a few years to get in full swing.

Shift08

Hoping everything works out for them. I'm reminded of a local Chevrolet dealer at home I visited last year. The salesman was a real 'piece of work' while the sales manager was first class. If and when I choose to buy a Chevy I will ask for the same sales manager first.

EhTrain

This dealership is a JOKE!!!!! I just bought my brand new 2011 street triple from them... if they hadn't stole the only orange one left in the country before i could talk to other dealers I WOULD NOT HAVE BOUGHT IT FROM THEM EVER!!!!!!!!


im going to try and not rant as I tell my experience with the s****y *** dealer.

Been shopping for a bit for a new naked bike. decided I like the street triple enough to want to see one in person. So I went online and dealer located custom cycle and marine in stoon. Nearest other dealers were winnipeg and calgary. way long drive to look. so I headed to stoon just to look one saturday. ONLY to look. I sat on a few bike and looked at street triple decided I like it a lot. BRIAN the salemen walks up to me. I asked can I ride it? NO we don't allow test drives. So I ask Can I start it? NO we dont start it until its bought by someone. OK can I hear or ride another bike with the same engine? NO we dont stock any old models and you can't start anything new. OK then how about a test ride day? NO triumph doesn't do that. OK so hear I am looking at a price tag of 11,199 to start no taxes. and i can't even start one.( I have my M license, 2 advanced riding courses for on and offroad, and 12 years of riding) So I say ok. well I'm interested in one and brought all my finacials aswell and would like to get a full price estimate after taxes and everything.

I asked for an estimate only so far. Brian sits me down calculates out all his BS. tells me 13,500 is total. so I said ok well ill go to financing and see if i can afford it or w/e and we will go from there. Finace does there stuff all well and good they'll call me back when they know something. went back to brian to ask about colours and prices of options. I wanted orange or black in previous round model year headlights. He tells me he will look and get back to me later or fallowing monday, but orange is old model. I asked him what the 3rd colour for 2012 will be? he said had no clue triumph won't annouce until november (end of 2012 model year), and he didnt care to look or ask anyone else.

Tuesday afternoon. Brian calls (a day late) "we can't find anything orange". I asked ok... what about black then? he says "OH well i'll have to get the boss to go and look." SO RIGHT THERE he shot himself in the foot. he wasn't working for his sale and didn't give 2 ***** about me or what I wanted. So i told him to look for black and get back to me.

I called Blackfoot motorsports in calgary, another triumph dealer. talk to jeff there. I was like Im interested in coming from regina for a bike and was looking for specific colour, what can you find. He sat down on the phone and LITERALLY in 2 minutes told me there were 2 orange bikes in 2011 left in the country (didnt take him 2 days to call back). One in ontario and one in newfounland. Tells me his buddy owns the shop in ontario and he was gonna call me. 5 minutes goes by and dude from ontario calls me. Here's the price and 300 extra and ill ship it to your door if you want. I told him id call him back ASAP

Call **** NUTS Brian back at custom cycle. asking why he told me there are none left when it took me! the customer!!!! 5 minutes to find a bike in the colour i wanted and it took him 2.5 working days to call me back with a lie? I told him guy in ontario said 300 to ship it and I wanted a total quote. he makes up a bunch of excuses about his boss and a few other things, then tells me he will see what he can do

OK so abit later dealer in ontario calls back. tells me theres a dealer in stoon, and for warranty purpose and papers etc it was just easier to ship it there. I called custom cycle back. now im asking for RICK the boss cuz im tired of bad disrepectful service from brian. I tell him how pissed off i am at all this and why. he then tells me THE BIKE IS ON ITS WAY. NOWHERE did I SAY i was forsure buying the bike. I was still looking for a price. SO now im talking to rick about how outragously high the price. He tells me the price is already a done deal when me and brian agreed! me and brian only were price stuff out i never said I'll take it or ok that sounds good. or i like that price, never did I say that. RICK tells me price is what it is, I managed to con a gel seat for half price out of him. but the price was still 13500. he said I paid 200 for shipping and he paid 200 for shipping. but the price is the exact same....

he's just lucky my bank approved the loan for a bike already and I was looking. But either way they sold the bike and hadn't even talked about price or anything. It was very rude and ****** way to treat the customer paying their wages. I will never go back there ever again. I would rather drive from winnipeg or calgary and suffer the ride then deal with those idiots.


the day i went and picked it up.... bike was beautiful. I was ready to not give my cheque.... but i thought about only one in that colour left and i rly wanted it. so I took it, and ate the possible 800 from going elsewhere for uglier colour.

A drunk cross eyed idiot must have pdi'd my bike aswell. levers were NOT level, chain was way loose from book spec, throttle cable was almost triple book spec's recommended amount of play, headlight were aimed like 10 feet infront. pretty sure all they did was tighten lever clamps down and put gas in it and kicked it out. The throttle takes a bit to adjust so I'm going to do it this weekend since i didn't have time with 500km oil change last week.

if you deal there go to paul (the only british guy) if he doesnt have an accent don't talk to them there all ******* usless ****. I delt with paul when I picked up the bike from the dealer. awsome guy. knew lots about the bike. HE EVEN KNEW WHAT THE NEW 2012 COLOUR WAS. my jaw just about hit the floor, because after BRIAN didn't know the 3rd colour I the CUSTOMER!!! AGAIN went and babysat them and found out the third colour is RED. when brian is still telling me they won't tell him until november or there wont be a 3rd colour for 2012. So I was amazed a competent salesmen actually knew something about doing his job. I told my buddy if i had know there was a british salesmen there I wouldn't have even BOTHERED with another salesmen. British guys always know there bikes haha. I'm sure my experience would have been different if i had a salesmen who actually wanted to make the customer happy.

if you buy something like me you will basicly get told several times when u try to bargain.... well do you want the bike or not? seems cocky and ignorant IMO





By my personal buying experience... and after pdi/ride/inspection for myself (I'm a journeymen mechanic). I would never return to the dealer for anything. parts sales, repairs, or purchasing. I highly highly do not recommend this dealer for anything. anything you need someone else will have or the internet will have. Cuz custom cycle and marine DOESN'T need your or anyones business if they treat the customers like ****.

Im dreading warranty if i need it.. and they better too because I'm angry and will stay that way. triumph is getting a letter from me aswell comlpaining about these idiots who don't deserve only triumph dealer tag in Sask rights

multirider

Ehtrain's comments are a deliberate gross exaggeration, and stem for the fact that he simply could not, or would not accept the fact that the price of the bike was the best we could do for him. If not exactly the same as he'd get from any other dealer it was certainly within a few dollars. We matched two other dealer's prices on the bike, shared the shipping cost when the actual price was higher than the estimate given by another dealer, found him the last gel seat in the country and shared the cost of that as well.

He was insistent to the point of being abusive that we could not do better on the price, and/or throw something more in on the deal.

His parting shot was demanding a free pair of leather jeans or he'd bad mouth us to other customers and Triumph. We didn't and he obviously carried out on his threat.

I am confident in our dealerships' record - 40+ years in business, almost a 90% return customer rate and consistently in the top 15 percentile of the Customer Satisfaction indexes for the products we sell - you don't achieve that by treating customers the way Ehtrain alleges.

FatBastard

Check us out on facebook, under groups, we need more members.
Cheers

EhTrain

How many times must it be explained it wasn't the price of the bike. It was how I was treated. The salemen couldn't even tell me the third colour!!!!! of the current 2012 "model year". I was treated rudely the whole time. I did not intend to buy the bike at all in the first place. But, when you ship the only colour I'm interested in right to your door without asking, or providing THE REQUESTED QUOTE FOR SHIPPING!!! I should have just said no and went and found something else since you ordered it without even asking or having permission, or even discussing a sales price or factory available options. Not to mention having to BABYSIT the whole sale. So I actually knew what was going on. then suddenly the bike was on its way with no price negotiation. By then I got a stiff "take it or leave it" when I said well hey no price was agreed on, and nobody said I want it. So yes I asked for some cheap leather pants to be thrown in since I was paying full tag price. After yelling on the phone pissed of and ready to leap through the phone. I managed to pay full price which now suddenly includes shipping which I was being charged extra for, and half the price of a gel seat.

SO if I wanted to buy the bike from the dealer in ontario... who actually wanted to move on the price and was willing to ship right to my door. The guy even called me right away offering his full service. But, because this dealer ordered the bike without my ok I was forced to buy the bike/colour I wanted from them. That's an extreme piss off. I could have had real service and probably gotten a much better price. Even with necessary inspections to plate the bike. I even had quotes from other dealers without even bargaining on price almost 600 dollars lower. after driving there for etc. wouldn't be as much. but without bargaining even that's still better. Id have gone the distance just for a salesmen who will treat me like I pay their cheque instead of acting like they could care less about the customer/sale

I felt like I was being treated like a child and very rude the whole time. I knew the 3rd 2012 model colour as well... yet i asked my sale men brian repeatedly what colour it was and he insisted there was only 2 colours.

This dealer is just lucky I wanted that specific bike. I think there are enough bad comments on local sport bike forums and this one telling the terrible tales of this dealer and it terrible service reputation to support me. Call it embellishing the story or what ever. I have witness with me when I picked my bike up that will tell you the same story... and does tell people. ANY sale men who says well take it or leave it and walks away isn't a sale men who wants his job, charging full tag price for things and expecting commission like he worked for it.

If I saw some service quality or someone act like they wanted to sell something or make the customer happy with CUSTOMER SATISFACTION QUALITY. a smart business man knows its not the price its the service you sell. if your sale men your job is to be polite courteous and sell things not tell people.... that's the price if you don't like it leave.

to me that was polite and ignorant way to tell the CUSTOMER PAYING THEIR WAGES TO SHOVE IT

most of their business is because they are only bmw and triumph dealers within about 5-9 hours of anywhere. So like me... forced to go to a dealer because there's no other option without going a great distance.... or have them order a bike for you without your ok. so ya 90% return because nobody else closeby can get anything for the bikes or buy them unless they want to go the distance. So your 90% return just happens o because of a small closed off market around here. so don't think to highly of yourself.

EhTrain

and the fact someone from the dealership would sign up and post on here just to make a point that they did not match any prices etc. is just an ignorant way of trying to take a stab back. You **** 1 customer you loose 10 more. you know how it goes. make 1 happy gain 3. next time don't treat customers like idiots.


oh and I should mention I drove the bike 12km before pulling over to check over the bike. PDI wasn't even done. I am a journeyperson mechanic of several trades and no stranger to bikes or anything with an engine and moving parts. I checked in a parking lot across town and found:

-64mm chain slack (spec is max 32mm)
-throttle had 7mm of slack ( spec is 2-3mm)
-headlights were point almost at the front tire, not aimed at all
-clutch and brake levers were nothing close to level

I didn't even ride 12kms... I could live with lever misadjust and headlights needing aiming... but throttle and chain adjustments should have been done. a customer should never have to drive 12km and then start fixing.. unless u own a harley lol

I literally drove the 270kms home, because I didn't anticipate needing to adjust things right away and didnt bring tools. So the next day had to take my brand new bike apart to correct all the adjustments that should have been done right out of the crate by this dealer.... AT PDI

so whether they provided good sales or not. The mechanic that "pdi'd" my bike did a piss poor job. Just the fact those basic items where not correctly adjusted says lots about the service department as well in my opinion. Especially when the adjustments needed are basic adjustments and yet they were not done. That's a lazy mechanic who doesn't care about his job, what he's fixing, or other peoples safety after repairs in my opinion.