Triumphrat

n4naked · 04-22-2008

big mention for datatool's after-care support.

i bought my bike second-hand with a datatool alarm on it, the warranty on the alarm had expired some time ago.

yesterday, i was trying to programme a pin into the system and it was all going pete tong.
i emailed their support and within two hours (at 6.30 pm) a guy had come back to me with a suggestion and attached a manual.

i had already decided that i had spiked the system and had started the de-spiking process (which involves leaving the system to drain for at least six hours) so i thought i'd leave it until this morning to try it.

first thing this morning, i got a call from the guy (stephen bright) to follow-up to see how i had got on.
he talked me through what had happened yesterday and was able to diagnose my fault remotely and gave me a resolution.

so, they helped me out on a one-to-one basis for a fault on a system outwith warranty that i had actually never purchased directly from them.....i'd call that very good service.

ruscook · 04-22-2008

wow! That's very impressive, particularly in this day of bottom lines and off shore "customer service"....

Good report.
Russ

graeme · 04-22-2008

I've experienced the other side of Datatool's (lack of) support !

I've been trying to get hold of the engineer software codes for my S4 for ages now, and every time I contact them they come up with a crap excuse and say they don't give that information out.

All I want to do is enable the arm / disarm beeps.

What they will do is tell me where the nearest Datatool engineer is and charge my £50 for an hour of his time to get them enabled.

So I paid £300 for an alarm I can't customise to my own needs.