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I have been using the tailpack for about 2000 miles, and not experienced any zipper problems like that. The upper zipper for the lid is sturdy, but I see how the smaller-size retaining zippers could split if the bag was loaded heavily. If you're not familiar with the bag, it zippers to a wide piece of material which is bolted under the seat. While this makes for a snazzy mounting, the zippers are about the size found on a men's jacket.
My main problem with the bag is that it rubs the rear paintwork. Even if you tuck the handle under the bag, the bag itself will start to rub as it relaxes from use. I suppose an anti-rub tape is needed for the paintwork.
Other than that, it's been a good commuter bag for me, and beats a tank bag. Good luck with your claim, Harty.
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