Triumphrat

09-21-2004

After I had the recall done on the tiger ('02 955i) (fuel connector and expansion tank hoses) the bike started leaking coolant all over the left hand of the engine and my left foot. It's getting progressively worse actually, and I've had to top up the coolant level recently. The dealer has told me to wait for some time and call them if it stays like this. Obviously a bike should not be leaking coolant over the engine, and I'm a little peed off as it was fine before the recall work. They seem reluctant to book me in for a fix as it will be on their time.

Anyone else had this problem and what was the fix? I think i've read about this coolant leaking issue before... :???:

[ This message was edited by: BP_LONDON on 2004-09-21 12:02 ]

djr · 09-21-2004

looks like they messed up, take it back and demand they sort it out.

KuzzinKenny · 09-21-2004

another dealer f##kup !! with djr on this, don`t wait for anything, just get the bike back to them and demand they fix it. coolant leaking everywhere will not only toast the engine if it gets to low, the stuff in the coolant will start removing paint and who knows what else.

don`t get palmed off !!

KK

09-22-2004

I have already made it abundantly clear to the dealer taht the leaking coolant is NOT normal. They repeatedly told me that I should not fill the expansion tank to the top mark - even though the manual sais so. Anyway, it has nothing to do with the level of the coolant, but with the fact that I can see the leaking pipe underneathe the LH side of the tank. I am not prepared to remove that tank on my own, I'll leave that to them.

Bike's booked in for tuesday - let's hope they don't break anything else.

:???:

djr · 09-23-2004

My own mechanic told me not to fill to the top mark. triumphs do not like this and will vent it out. Both my TT and my Tiger have been filled to midway. as long as you are above the minimum mark you should have no problems.
However you are right, the problem you are having is not caused by the level.
contact Triumph and let them know the problems you are having and the dealers attitude/response!

Kegel · 09-23-2004

The coolant hoses are reversed. Have Triumph fix it. They are dumbasses....should know it by now. Why doesn't anyone else on this board say this? I dont even own a Tiger and know this is a known problem. Pathetic the dealers dont know it. My friends 04 Tiger had the EXACT SAME PROBLEM. He had to tell the mechanic how to fix it. Weak. Dont take any**** from the Triumph dealer...they are generally morons. I like my bike but will buy Honda next time for the service.

[ This message was edited by: Kegel on 2004-09-23 14:44 ]

BigStripey · 09-23-2004

I think that there IS a problem with the overall knowledge and skills of some....Triumph technicians, not all. But it is not good enough that you should have to go through a process of trial and error to find a dealer that has staff that do actually know the problems and can fix them.

Triumph are still a pretty young company in their present guise, but they make somtehing of a mockery of their statement that they are customer focussed and committed to delivering excellent aftercare back up.

They really do need to get their act together pretty damned sharpish because it seems that the biggest single gripe with the company is the quality of their aftercare. From resolving warranty claims to fixing basic faults and problems. These crossed water hoses are an excellent example of what i am talking about.

For what it is worth ???, i am going to write to Bruno Tagliaferi voicing my concerns, and ask him to see for himself, the comments and concerns of us Triumph owners. As long as we stay objective in our criticism, and provide good examples, i believe they should give us an explanation?

I think it is also fair to say that it is not just Triumph affected here. All manufacturers share an 'Achilles heel' with their dealer networks and the service that they provide. All types of owner sites are full of similar gripes and worries.

I'll put something together and we'll see what they have to say about it?

Watch this space...............

Jim

BigStripey · 09-23-2004

p.s

I have made this topic 'Sticky' for a while...If you have any observations to make, then post them up and i will incorporate them into my response to Triumph.

Thanks folks,

Jim

Kegel · 09-23-2004

I have one. Just took my bike in for its 500 mile, 190.00 oil change. The bike is also leaking oil (2005 Speed Four) around the clutch cover. This was last Saturday, they said they could have the gasket in by web and they would give me a call. If I cam e in over the weekend early they could do it while I wait. Anyways...I get aq call on Wed, they have the part but cant get me in for service for 2 weeks. I bitched, said it was unacceptable and talked to the owner of the shop. They decided to get me in on Friday morning (tomorrow). No apology, nothing. Crap customer service PERIOD.

[ This message was edited by: Kegel on 2004-09-23 17:57 ]

oldbanker2004 · 09-24-2004

BP

As you’re raising dissatisfaction with dealer’s service not out and out slagging off it would be useful to name them.
After you have had the service done and are hopefully able to report all is fully resolved.
While it shouldn’t happen it’s ultimately how it’s resolved that really counts.
As I use a London dealer for some service work its always useful to no what your walking into.

Hope its al sorted on Tuesday.

Steve H