Unless they have updated them recently, and to the best of my knowledge they have not, then you will find the top of each pannier has two molded clips like the ones in my photo 2 posts above, and as pictured in the drawing below (1). These clips connect to the metal pannier mountings (2).
The problem is that if those plastic clips break, the pannier will drop off the bike. It doesn't take much to break them as I found out the hard way.
That isn't necessarily a bad thing in and of itself. If you hit something with force, you would probably want them to sheer off without causing you to crash. So the though is maybe OK.
But it broke so easily that I never even knew it broke until I heard the thud and was surprised to see it sitting on the ground.
But furthering the problem was the fact that you can't field repair it, which is a big downer for an "Adventure Bike," that you are supposed to be able to take off road and into rough terrain where a field repair might be necessary. A simple solution to that would have been to have those two clips be separate bolt on pieces instead of molded to the back plate.
But even worse was the fact that you couldn't simply replace the black plastic backing. No, they don't sell the parts separately. You have to pay to replace the entire pannier.
Which is what led me to raise a stink with them, and ultimately get it replaced after having to drop it off and the dealer and have them verify that there was absolutely no damage to the pannier other than the broken plastic clip and a little scuffing at the bottom where it hit the concrete.
I just didn't feel that I should have to pay $471 to replace it. I was fine accepting responsibility and paying for a new back plate to repair it, but having to replace the whole thing because of that little clip?