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Thunderbird Twin - Technical Talk Technical talk for the big Thunderbird twin

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post #11 of 32 (permalink) Old 10-19-2012, 10:40 PM
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Ditto on the previous post.
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post #12 of 32 (permalink) Old 10-23-2012, 11:39 PM
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Mine makes noise every single time I start it ....

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post #13 of 32 (permalink) Old 12-02-2012, 10:36 PM
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I'm at about 2000+ miles and the bike no longer makes any inexplicable noises. Running mid-grade (89 octane-KS) fuel defintely keeps a little 'ting' out of the sound too. I've not been able to confirm that it runs 'stronger' otherwise.

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post #14 of 32 (permalink) Old 10-14-2016, 03:42 PM
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Thumbs down Big Trouble? for my 2011 T bird 1600 engine...

I have purchased two brand new bikes from this dealer. The first was a 2008 Rocket III Touring and the second my 2011 Thunderbird 1600 ABS. I have been riding it and enjoying it until recently. A noise has become more and more prominent like tappets or a knock. It is hard to describe but it is there nonetheless. So I took it to said dealer for a look see and to have my 12K service done (the bike has 11,400 miles on it). After more than a month in the shop...I was told that They could not find the cause and they called Triumph and asked them what could be wrong. Triumph said to them that it was probably a "loose piston sleeve". The dealer asked them for a warranty variance and submitted it telling me everything would be fine and that Triumph was standing by their product. They also said they "would not allow the bike to leave their shop sounding like that"... I called back two weeks after this conversation to see if the parts had come in yet and what the progress was only to be told that Triumph DECLINED on the request and that I would be on the hook for all the troubleshooting to the tune of $670.85 and oh by the way the engine knock persists! They fully intend to release the bike to me sounding like that now... What recourse do I have at this point? Do I have a lemon I cannot sell? Should I ride it with the knock? Should I pay them the entire price they are asking? Does anyone know what a standard 12K service should cost normally?

I am a 100% disabled Iraqi Freedom (support) Veteran with PTSD and I hate confrontation because it triggers my symptoms - I am at a loss. I have called and emailed Triumph USA in Atlanta yesterday. I have only got the email verification of receipt of my emails to date. I was promised a call back yesterday which never came... I also asked the dealer to give me something off the bill and he said he would "look at the invoice"...no word from him either. I hate to take things public like this as it embarrasses me no end to admit I am in this pickle!

I welcome any suggestions, comments and potential solutions from the group.
I was the largest Triumph supporter ever until this happened. They are really screwing up in this case. I was at Walter Reed Army Medical Center during the bad days and after exhausting all avenues within the Army to correct the many things that were going wrong there, went viral to the Washington Post. I was not the only one but I was a voice that brought down the commanding general and affected needed change on that troubled installation. I might just have to do the same thing here. I hope not.

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post #15 of 32 (permalink) Old 10-15-2016, 10:02 AM
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It is asking a lot from a manufacturer to cover 3 years past warranty end a failure but triumph does just that for many original owners if there has been enough claims for a common problem. Other times I've read triumph covering parts leaving owner and shop to work out the labor, that said odd engine noises and stupid service costs ($1000 for a 12,000 mile)convinced me to trade my storm in on a different bike and I suggest you take your bike to a different dealer and do the same, or buy a service manual and a set of craftsman tools. I can barely afford to keep my bikes in rubber, oil, and brake pads let alone the crazy maintenance costs, almost to the point of buying GASP... honda!
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post #16 of 32 (permalink) Old 10-15-2016, 10:57 AM
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Thanks Steve59... so you have been through this and the answer is to give up on Triumph - what a shame for us and for them. They are losing the most devoted fan they could ever have and a loyal two bike purchaser...
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post #17 of 32 (permalink) Old 10-15-2016, 07:41 PM
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You guys must be going to a dealer and having every little thing done (hopefully done). Fuel filter at 12k?
Changed it out on my Scram at 60,000 neck bearing greased never, etc etc. Just had the valves checked on the Storm at 23,000 all in spec and $280.00 with the gasket. You guys need to find a good local mech. I will never ever go to a dealer for anything but warranty work. These bikes so far have been mostly tires, brakes, oil and plugs.......

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post #18 of 32 (permalink) Old 11-05-2016, 05:22 AM
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You may be interested in the letter I sent on behalf of a thunderbird Facebook Group, see letter and reply below

Dear Mr Bloor

I’m writing to you as a member and on behalf of the Facebook Triumph Thunderbird LT and Commanders Owners Group.
The Group is represented by 100 members throughout Europe, the Americas and the Asia Pacific Region.
There appears to be a common problem with these motorcycles.
In a recent survey: -
54% of owners were reporting loud “clacking” or “knocking” noises coming from their engines
18% of the respondents had had the problem fixed by dealers with new barrels and pistons being fitted
The problem is more common with, but not confined to, 1700cc engines from the 2014 builds.
Some dealers have told our members that there is an issue with the sealing of the barrels into the engine block in the production process.
Whilst 18% have had warranty fixes, there are many respondents who have had their requests for repair refused.
We would appreciate some clarity on this problem, and for a solution, in order that all owners of these vehicles can have the necessary remedial actions undertaken by their dealers regardless of warranty dates.
We would welcome your responses to these issues

Yours Faithfully

Dear Mr Lomas,
Thank you for your below email addressed to Mr Bloor, which has been read and discussed with me. We are sorry that you, and other Thunderbird owners have found an aspect of your Triumph experience to be disappointing.
Triumph will give your letter full attention and I will respond to you in detail very shortly. I have asked specialist colleagues who have responsibility for the issues you have raised to research the matter and report back to me. Please therefore anticipate a full reply in the next few days.
We appreciate you bringing your concern to our attention.
Colin Challinor
Warranty Coordinator
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post #19 of 32 (permalink) Old 11-05-2016, 01:44 PM
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I will be surprised if Colin gets back to with anything other than, there is no problem, see ya! At least thats what i got from him, if and when you can reach him. i would also try to reach out to

lee hardy
Quality Engineer at Triumph Motorcycles

Mark Winwood
Warranty Systems & Technical Support at Triumph Motorcycles Limited

Steven Bauwens
Aftersales manager & Warranty administrator at Grenslandmotors

Pete Clarke
Senior warranty coordinator at Triumph Motorcycles Limited

Matt Jones
Quality Engineer at Triumph Motorcycles

Last edited by mikeb112; 11-05-2016 at 01:47 PM.
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post #20 of 32 (permalink) Old 01-18-2017, 04:18 AM
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Hi all. Any response from Triumph yet?
Am considering a second hand purchase of a 2014 Tbird.

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