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post #11 of 20 (permalink) Old 11-12-2008, 04:34 PM
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Originally Posted by JC4 View Post
I'll probably ride it for a while, to see if I can live with it. If I can't get use to it, I'll dump the bike, and be done with Triumph. That'll be the shortest relationship with a brand I've ever had.
Well, don't even try to get used to it. Dump it now if you're going to let one incompetent dealer sour you on the whole brand. Besides, the problem will not get better on its own, and you SHOULDN'T let yourself get used to any flaw that is so potentially hazardous.

I don't believe for a moment that those folks actually contacted Triumph! Or if they did, they surely didn't report exactly what you told them! Triumph is simply not that dismissive of customer problems, but they only know what the dealer is willing to tell them; and some dealers don't want to be bothered with warranty work. See if you can contact Peter Carleo directly at Triumph Motorcycles America in Newnan, GA. He's probably still the only Customer Service Rep for all of North America, so he tends to be very busy. If you can tell him what you told us about the problem, though, I'm sure he will recognize immediately that this is not normal behavior.

Even so, you'll still probably need to find a dealer who is more willing to follow up on the problem than the one you've dealt with thus far. A dealer who just doesn't want to be bothered-- and you can reasonably suspect that of one who doesn't even operate their own service department-- will be a huge bottleneck in trying to get work authorized by the factory.

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post #12 of 20 (permalink) Old 11-12-2008, 05:38 PM Thread Starter
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Thanks John,

I took some time and wrote a letter to Triumph this afternoon. I didn't have Peter Carleo's name, but I did address it to Cust Svc, so it should get to him. I told them of this issue, as well as the popping out of first gear, which is apparently common(even the dealer said, "yup" they all do it), and the scratched up mirror glass the dealer also did nothing about(didn't notice till I got home).

We'll see what Triumph's response is before I dump the bike. I REALLY like my Rocket, so I'll take a few steps to solving the issue before giving up on the brand. Also, I hate to take a loss so quickly. I wouldn't sell it to anyone with this problem, so I'd trade it, which is a big $$ loss. But, I only have so much patience. It just shouldn't be hard to get a safety issue fixed. I bought the bike to ride, not to hassle with dealers.
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post #13 of 20 (permalink) Old 11-13-2008, 12:17 PM
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Your in Harley country son..!! I stopped in there last March and was surprised to see aTriumph Dealer in the thick of it. He had some nice bikes on display and the salesman was on me like flies on----. I knew more about the Rocket than he did . I can't judge the place on that account but IMO it seems someones just trying to get a piece of BR's pie... http://triumphpb.com/Default.asp I herd some good reports from this place and this was posted on the Five Star Dealer thread awhile back. I know FLA. is a big state ,but like yourself i dred going to someone i'm not familiar with. Good Luck.

Last edited by TRIIICK; 02-23-2009 at 11:18 PM.
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post #14 of 20 (permalink) Old 11-07-2012, 10:54 PM
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Unhappy 2013 rt3 pulling

my rt3 also pulls left even when engine not running & coasting in neutral. tried taking hands off handle bars rt3 will change lanes. called dealer they called factory . factory says some pull some dont. my $ says rt3 should track true.rt3 still needs repair. advise on any info

Last edited by delta t; 11-07-2012 at 11:13 PM.
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post #15 of 20 (permalink) Old 11-08-2012, 06:42 AM
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Mine also pulls a little. Do you have some windschield or lower air deflectors on your bike. Is this possible to be the reason?
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post #16 of 20 (permalink) Old 11-08-2012, 10:55 AM
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My 2010 Touring has always drifted left, through multiple tires and brands. Only noticeable with hands off bars, but definitely there.

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post #17 of 20 (permalink) Old 11-08-2012, 12:00 PM
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Bike's shouldn't "Pull" period.

Here is the number of Triumph USA in Georgia. I think all you guys should call. 678-854-2010

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post #18 of 20 (permalink) Old 11-08-2012, 12:25 PM
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This looks to be a resurrected four year old post.

What happened regarding the original posters problems?
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post #19 of 20 (permalink) Old 11-08-2012, 07:36 PM
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PTTL? eh

Greetings all; BMW R1100/1150 RTs were known for a similar problem but with pulling to the right or PTTR. Here is a response I gave in another similar thread just two days ago. It might be worh a look to see if your rear wheel/s can be adjusted slightly to the left to cure your PTTL.

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post #20 of 20 (permalink) Old 11-09-2012, 03:02 PM
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Originally Posted by GreenTea View Post
This looks to be a resurrected four year old post.

What happened regarding the original posters problems?
Hmmm. so it does. I didn't pay any attention to the date. Good catch.

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