Quote:
Originally Posted by rndtaylor
I can say nothing but good things about southern powersports in chattanooga. mike vaughn, betty behind the counter, les in service, all of the people there are riders, and treat customers well. They have the best prices in the country on new bikes.
On the other hand, castle powersports in madison tn.(nashville) has never treated me well. has tried to rip me off every time i went in there, and succeeded a couple of times. I have no problem with the techs that turn the wrenches, but the managers have really lost my trust and respect.
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FWIW -
I have just gotten my Rocket back from Castle - they did warranty work for output bearing.
I was ready for 10K service but the fluids were all changed during the warranty work.
Generally they were good to me. I certainly didn't get the impression they were trying to rip me off.
I admit that I'm always cautious around mechanic shops, whether bike or auto, since, once they have the vehicle, we're at their mercy, in a sense. And ... they never seem to document every single line item enough for me ... $ NNN for labor is never as illuminating as $nn for oil change, $nn for adjust brakes, etc. Ultimately it's a matter of letting them make a little money for providing a service and establishing enough of a relationship with them to build a level of trust and fairness.
As for me, I'll take a competent shop that costs a little more over a cheap, incompetent shop any day (NOT suggesting the Chattanooga folks are the latter - I've been there and they are OK). I just can't justify the extra 50 miles to get there instead of Castle ... so far, it isn't worth the extra time and trouble to get there and back.
I don't know enough to rate Castle in Madison 5 stars but they certainly seem competent and fair ... The only problem I have is that they charge MSRP on all the parts and accessories. Add 9% TN sales tax to that & ouch!
Of course, the next visit can always change an opinion.
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